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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Referred to RealTruck from manufacturer who required 20 business days to fulfill an order. RealTruck had what I needed in stock and shipped within hours of the order. No need to look anywhere else.
Hello, thank you for sharing your experience.
Real Truck is easy to work with. Knowledgeable on products. Efficient in ordering and shipping
Hi Rich, thank you for sharing your experience.
Called on a Saturday looking for some installation help for a tri-fold tonneau. No tech reps on Saturday. Promised a call first thing on Monday. I am still waiting for the call and it is early Wednesday morning. Call? What Call?! A neighbor who owns an auto parts business helped me.
I still have alot of accessories to purchase and there are alot of accessory businesses out there...
Drew was extremely knowledgeable and helpful with my order. Made the purchase experience painless.
Very happy with sales rep Ashleigh, she described exactly what she needed from me, I sent the info and the parts are on the way!
Hi Douglas, it's great to hear about your experience!
Associate was very knowlegable and helpful. Item shipped same day as I ordered. I have purchased items from Real Truck twice before this and I woud recommend them highly
Hi Larry, thank you for sharing your experience!
Three of the four packages Arrived on time. Fourth package took a tour of the country before being delivered. Arrived on time. Fourth package took an extra week to arrive and it arrived opened. Real Truck needs to change their carrier service for the sake of the customer.
Hello Kurt, thank you for sharing your feedback! We believe in accepting all feedback to improve our services for our customers.
The person I spoke to was very personal, knowledgeable and professional. She was very helpful in finding the best product for my needs.
I made my first call to get product info and pricing, that took at least 20 minutes. I asked for the Reps name so when I call back I could ask for the same person and not have to repeat everything twice. Just to reach my Rep took over 5 minutes to get him. Then to complete my order it took at least another 25 minutes because the Rep. Made several errors and other processing mistakes.
This was a very frustrating experience and not sure I would order again.
Very knowledgeable Excellent on the phone very easy to go over details
Excellent and informed staff. Very helpful and instant invoices with tracking once parts are shipped!
I was told 5 to 6 weeks for the color I wanted, but i could get black in less than 2 weeks. So I chose black, and then received notice that it would ship in 4 weeks.
So I then had to call in to ask why 4 weeks. I was put on hold, and then when they picked up, they said it would ship within the next 2 days.
I hope it ships as i was told!
I called with questions and spoke with a Brandi R. Who answered all my questions then professionally, helped me place my order. Thank you very much!
I'm a New truck owner.
Alex on the phone was extremely helpful. He answered all my questions. He went above and beyond and even contacted a manufacturer on my behalf. I would call him any day for more help and questions. RealTruck must be a great company. Alex's direct line is definitely saved in my phone.
Finding a truck bed cover was super easy and the website was user friendly. Victor was awesome and helped me make sure I chose the correct cover.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phil, we are happy to hear our site was user-friendly for you!