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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Update to my last review jump the gun all my issues have been resolved they had a delay caused by storm in Florida they have fast shipping but seems there understaffed in customer service dept. recording said about 2 hours wait left message they did contact me the next day all my refunds have been processed Id give shipping 5 stars they ship fast 3 on customer service
Quick and easy. Arrived today and installed it and saved money.
Hello Rick, thank you for sharing your experience!
Site was easy to use and I would recommend taking advantage of the helpful chat option
Hello Rich, thank you for telling us about your experience!
Fast, friendly customer service, made ordering what I needed fast and easy. Answered all.my questions and even researched a product to make sure it fit.
Awesome!
Hi Mike, thank you for sharing your encounter!
Great service, very fast delivery. Good looking cover, easy to install. Guy I talked to provided great service.
Hi Bob, thank you for your feedback!
Drew was very helpful and quick to order what he says we'll need. I had to call back and he was busy but called me right back.
Very Smooth, Felt completely confident in ordering.
Selected my cover, (F1), and true to their advertising they did match a lower cost found elsewhere. Cover arrived quickly and in good shape. I'll buy my next cover from these folks.
I was happy to be able to order tonneau cover and avs bug deflector from you. Was a little disappointed in customer service reps attitude. Didn't seem at all enthusiastic to help me.
This was an easy and pleasant purchasing process using the chat feature to make sure I was getting the right model for my truck. It arrived quickly and intact!
Great service and fair price. Quick delivery. Product is perfect doe my needs.
Call to order our power steps for my 2015 GMC 2500 HD person on the phone was very helpful very nice had a problem with my card not being confirmed got it straightened out call back everything was smooth very good experience overall.
A very good experience the service guy was very nice and helpful. Shipping is faster than what they said.
Easy to shop for accessories with a decent amount of images and descriptions of the products.
Hi Kevin, we appreciate the feedback!
Recently shopped the site for new truck side steps. Customer service beat the sale price on same item from another seller. They even set up the order for me and sent a link to complete the purchase.
Hi Carl, thank you for telling us about your encounter!
I called to confirm what size I needed for my truck. I also had a question about the w/rails, wo/rails, which one I needed to order. The salesperson answered all of my questions and I ordered it through him. Great service
Hello Joseph, thank you for telling us about your experience!
Ordered a Tourneau cover on May 6th. The rep on the phone was great, honored a competing price with no problem all good. The order also was for running boards, they were supposed to take a few weeks and actually came early. The top however its July 6th an it has not been delivered. Got an update from Realtruck last month stating expected delivery was June 8th, the latest is now July 15th. It might very well be the manufacturer that is delaying shipment, but 2 months is unreasonable. Lund rally should offer some consideration if they are making the problem if not then Realtruck.
I called to verify that the items I was ordering were in stock and I was assured that they were. After placing an order I received an email that the items were out of stock. After a month and a half, the items were still not in stock. I tried to cancel the order and was told that it would happen by the end of the day. A week later the order had still not been canceled and my money had still not been refunded. This is no way to handle business! DO NOT DO BUSINESS WITH THIS COMPANY!
Placed my order on a Thursday and received my Gator bed cover the next day!
The customer service was polite, honest and friendly. I couldn't be happier with this transaction!
Hi Eric, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael, thank you for sharing your feedback!