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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I had two pads break off of my running board. 12 phone calls and about 15 emailed photos later I was left to figure it out myself. I chatted with another company realtruck owns and they had replacements to me in 2 days.
Excellent customer service.
Pricing was better than most.
Fast shipping.
I was surprised I had to drill the four holes required to hold the front of the cover down. Also, surprised they sent the wrong four bolts to hold the front of the cover down. Why send hex head bolts that anybody can take a end wrench to and remove to steal the cover?
And, no the instructions does not show I was responsible for drilling the holes! Finally, I'm positive this will get to no one, I've done many reviews, nothing happens.
Good technical support to find the correct item for my Iconic step bar
Hi Jay, thank you for sharing your experience!
The gentleman that answered the call was knowledgeable and was able to get me my products sooner than I ever would've thought!
Excelente experiencia, buen precio, rápida entrega.
El cover Mx4 calza y luce perfecto en mi truck.
Gracias
Very satisfied at how fast my order got to me and in the time of day I got it
Looking for tool box for corner of my Nissan truck bed. Checked in with RealTruck. Visited with a specialist who made sure I was getting the right one for my model. They gave me the best price I found anywhere so I ordered one for the drivers side too.
Easy ordering. Good price. And arrived quick.
I ordered a Bakflip MX4. Got a great price on a cover that was shipped within 24 hours and was delivered 3 days earlier than expected. Had an issue with missing hardware. Called and parts were overnighted to me. RealTruck and Truck Hero do business as it should be done. Thanks
Great experience. John was extremely helpful and a pleasure to talk with. Order came very quickly as he said it would. Already on truck Thank you.
Uncertainty about an exact fit for my truck, the chat service helped me make up my mind. The purchase process was simple and quick.
Didn't have what I wanted very helpful to sell me something else thank you
From ordering to getting a shipping number, transaction was smooth and trustworthy.
Good people to work with they know there stuff very durable cover easy vidio I viewed to install the cover took 5 min went for a 12 hour drive to vacation spots all over michigan never had to worry about the cover and it kept the contents dry in the pick up the whole time
Second order of the week with this site and I called in to get a deal they advertised online. No deal. Actually was sold something I did not need (discovered after getting the package and finding the adhesives was included). So I spent an extra $18 on adhesive that came in the package I ordered that I did not need. Asked for an RMA…crickets.
I spoke with Kerry Foster. She is always easy to work with and able to get the right parts that I am looking for. She returns my phone calls in a timely manner.
He went out of the way to make sure I was ordering the correct parts for my particular truck. That was very helpful I am very happy with the service that you give. Thank you very much. I love doing business with you the Real Tucks.
Support experience has been horrible. What I was told in the char session when I purchased the cover apparently is not relevant with your support staff even tho I sent screen shots of the chat session.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Paul, thank you for providing feedback!