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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great service! Excellent shipping! Would recommend to others.
I have ordered 3 items now from RealTruck. 2 of the 3 have been FUBARS. Their shipping estimates are a JOKE! They give you an estimated shipping date, then change and you have no idea when the item will arrive. My latest experience was when I ordered a bed mat and was given an estimated shipping date of about 2 weeks. A few days later I get another saying it has been delayed. A few days later I get another saying it has been delayed further. So I get on the phone with a salesman and order another mat that is ready to ship and the salesman assures me he can cancel the earlier order. I then go online and request a cancelation of the order myself. Never hear back from anyone and then get a notice 6 days later that the order is shipping. It's unbelievable how screwed up this company's customer service is. Beware you can't believe anything they say. They don't follow up on what they promise.
Extremely satisfied with the service on ordering, receiving and the quality of the product. Satisfied with the price and how it loks installed. Would recommend your product and company to anyone.
Hi Dennis, thank you for telling us about your experience!
Very fast delivery and the product seems to be of good quality
Hello Leon, thank you for sharing your experience!
Was online shopping exhaust, did chat and got hooked up with a nice discount, and Lso hooked me up with affirm, was super easy and am awaiting my exhaust. Since then I have placed another order. Can't beat the service. Thanks
Lied to on 2 phone calls was told the first call that my item was in stock and would get them in about 4 days after not getting them i called and was told they were sold out but they could source them out and i was told that they found 16 sets and i would getting them in 3 days and again i did not get them so i called back again they said they sold them all and i would not get mine and gave me a refund
Hello James, we are terribly sorry to hear about the experience you had with us. We do our best to provide accurate stock levels, however, inventory is not in real-time for this item so we are not always able to determine right away if an item is out of stock. Please let us know if there is anything else we can assist you with.
Very sturdy, looks great customer service was excellent, shipping service was excellent
Hi Fred, we appreciate the feedback!
Good price and nice product will buy from them again
Hi Charles, thank you for sharing your experience with us!
I called customer service and within minutes they solved my issue. Will buy from them again.
Hi Brian, thank you for sharing your experience!
I thought the Tonneau cover was just a drop in and drive... Mine came with sealing tape with no instructions... I called Gator and they said it was for tail gate... looking at the cover it's very generic and cutting the bed top plastic may be required for some applications...
I was undecided about a tonneau cover. The assistance and info I received from Santana helped me decide between a Gator product or a competitors. I bought it immediately. Then the next day, Lee helped me in ordering a bed mat and floor liners. They will not be beat on pricing. I'm gonna have to take a break looking at your site so I wont be tempted to buy more items. Also, their shipping is supper fast. Usually 2 day turnaround.
Hello Joey, thank you for telling us about your experience!
The person that I ordered through was very professional and courteous, thank you
Hi Roger, thank you for sharing your encounter!
Chatted to ask a question about shipping, ended up with someone placing my order for me and giving me a discount. Amazing!
Mello Mischelle, thank you for telling us about your experience!
Had a hard time getting info on returning until l dealt with Angela Carol and she accomplished things in 15min when l got no satisfaction with other reps... she is an asset to real truck
Very helpful customer service representative. They helped me make an order and were very informative and was able to put in my order with no issues.
Hi Erika, thank you for sharing your experience with us!
I received the wrong cover and they gave me a better one and took some money off which I very much appreciate it. I have bought other stuff from them for my truck and probably will again.
Good buying experience using the chat feature.
Looking forward to seeing the end results.
HI Dan, thank you for sharing your experience.
I ordered a bed mat for my truck and it was back ordered so I was notified immediately and they began the refund process.
While I was looking over my order for the mat and bed cover I noticed that I had ordered the wrong bed cover. I called and spoke with a rep and he gladly refunded my order. This bed cover was not to be delivered until mid July so cancelling it was not problem. I told the rep that I would like to order another cover and he advised me that if I would order directly with a sales rep, I would receive the cover much quicker than ordering online which again would be about a month so 5 days or month? Tough decision.
Couldn't ask for a smoother experience.
Hello Edward, I am happy to hear that everything worked out in your favor and our representative was able to find your cover available with another distributor. Thank you for sharing your experience with us!
Very quick, not much interaction with sales person. I hope the item is right. Didn't read back what was being ordered. Just email give me your address and cc number.
Hello, I want to apologize that the representative did not do a better job of confirming the order. I would be more than happy to assist you with this. Thank you for taking the time to share your experience!
I called and the sales rep was so helpful and assured me that I had the right cover for my truck the price was excellent and very satisfied with the experience will definitely buy here again
Hello Steve, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly, thank you for sharing your experience!