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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Spoke with someone on the online chat about what I wanted. He went through hoops to make sure I got exactly what I wanted at a good price. This isn't my first time ordering through RealTruck and it won't be my last.
They were awesome, personable and very knowledgeable!
Satisfaction takes patience and time. Which I don't do very well. First, the incorrect hitch was sent and then correct but incomplete hitch (missing drawbar shown in product description) was sent and customer service representative was originally not going to honor my request. However, after my re-adress the company has sent me email notification that the drawbar is ordered and to be shipped to me. So if I receive it (and it's correct) than I praise them for their patience with me and sticking with me to ensure satisfaction. If I don't receive it then I will probably just give up and not shop with them again. But I'm optimistic that after all the time and mutual stress that I will finally have closure! Lol
Quick and easy. Listings were informative and assist to be accurate. Comparable is not better prices that competitors.
Helpful, friendly and Efficient. I will truly do business with them again
100% all around! Continued customer and will definitely be doing business again.
I purchase a tonneau cover for my 2021 Titan XD Pro4. After receiving it and assembling it, i discovered i ordered the incorrect length. I made contact with them and they promptly got the corrections made. Once i got my new correct cover, i assembled it and installed on the truck in less than 30 minutes. It looks great and should last a very long time. It's exactly what i was looking for. I'm very pleased and would recommend this company and their products to anyone.
I originally had difficulty getting the 0rder to go through online, so I contacted the company direct by phone. The gentleman that helped me through the ordering process was great and patient. The entire process went smoothly and I have no complaints. The service was top-notch and the cover came extremely fast.
Purchased the 3" Ionic Nerf Bars for a 2020 Ford Ranger and I couldn't be happier! They installed almost effortlessly and look fantastic! You won't find a better price for these.
I was surprised by the efficiency and attitude of the staff.
Order was filled and shipped promptly. Scheduled delivery date slipped a couple of days due Ida, but FedEx delivered on a Sunday. Preoduct was received in perfect condition and installation took only one person. Very pleased with the overall experience.
Hello Gary, thank you for sharing your experience!
Easy install. Product came Slightly damaged on one corner but not enough to warrant sending back. Overall I'm happy so far
Hello Todd, I am so sorry to hear about the condition your cover arrived in. If you need any assistance with this issue, please let me know so that we can address this for you.
This is my 3rd F150 in 20+ years all having Truxedo tonneau covers. I guess you can say I like their products and the RealTruck rep was spot on with advice, shipped the same day and I got $25 off with a Sept sale I wasn't even aware of.
Hi George, thank you for sharing your experience!
The price was right, the delivery fast and the item is very nice!
Nothing to really write home about, my unimportant order for $1043:00 order and nothing no parts and no information as of Sunday September 5th I placer my order on Wednesday September 1st and still not one anything so I guess my order was only important to me! So anyone out there is subject to the same thing I'm not saying they are completely incompetent I am saying on this particular order they've been in my opinion incompetent I have ordered from them in the past with no issues quite different from this time. So what's up real truck? Buyers beware! All I'm saying is this time has not been a good experience
Representative was quick to respond. Very polite. And very helpful.
Hi Liam, thank you for letting us know about your experience!
It was thorough and helpful. The purchase was simple and fast.
Hi Alex, thank you for your comment!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, we appreciate your feedback!