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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered a winch on 9/1/21, card was charged $2278. On 9/2. I checked my order status at 945pmnon 9/8 and saw my order was cancelled, looked at card statement and the charge is still there without refund. Called on 9/9 and was told the item is on national back order so it automatically cancels, sorry you should have been notified.
Well I wasn't! No email, no phone call, nothing. If the item is on back order, why is it able to be purchased without warning? Why are we 7 days after my money was taken and still no refund?
Grossly incompetent company
I called to order running boards and the staff were polite, quick, efficient and respectful. And I love the running boards.
The gentleman I spoke with was very helpful and guided me to my purchase since I was not sure what I should buy.
He asked me questions and then gave me a suggestion, which I took. Thank you
Ordered several items for my 2021 Ford. All items fit correctly, arrived quickly and were competitively priced along with customer support that knows trucks.
Great website. The tech I spoke too was very helpful. Quick delivery as well.
Hi Gary, thank you for taking the time to share your experience!
Smooth. I thought "smooth" was enough. But they want over 50 characters.
I had a good interaction on the instant messenger with a representative for the company. He was able to answer questions and give me the best price available. I was about to not order until he found me competitive pricing.
Hi Shane, thank you for your feedback!
I think the guy asked the right questions, so hopefully we got everything in the right order.
Hi Eddie, thank you for your feedback!
Customer service rep went the extra mile to satisfy my needs.
Hello David, thank you for sharing your experience.
Gave the VIN of my GMC AT4, and boom, bed cover selection complete over the phone. Shipping is fast as well, like 3 days to my door.
Hello Mark, thank you for sharing your experience with us!
Good so far, just placed the order so have to wait to get my order and go from there.
Hi Mike, thank you for your feedback!
Great The sales agent was excellent knew products well Was very helpful and getting me the right parts for the vehicle
Hello Jack, thank you for sharing your experience!
Very happy with the service I received. Customer service seems to be a lost concept with many companies today. It is very refreshing to see that this company has a great sales staff. Very helpful. Thanks again.
Absolutely the worst representatives I have ever delt with for auto parts. Lie about part in stock to get their commission. Every time. Garbage company. Do not use. Save the headache.
Hi Thomas, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. We see that the item was put on backorder and this was communicated to you. We have provided a refund for your order.
It didn't take long at all to finish my order. I will order from them again.
Great selection of products. Great help when I phoned in with a question. FAST shipping! Easy install.
Good and why do I have to write 50 plus characters...
Very easy to install. Very stable running boards
Helps with the appearance of the vehicle
Bought a tonneau cover for the truck in a few minutes chatting with customer rep
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert, thank you for your feedback!