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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Received a box that looks as if it has gone thru world war 3, inside this beautifully damaged box was a rim that i would use for a core instead of a product that should be new and perfect. Called in a shipping product issue and was told, "it will take 4-5 days before the vendor will get back with you" after sending in pictures of the box and rim after removing from it, that were damaged. Now i have to wait to deliver a customers vehicle due to not having a rim, and having to explain to customer why they cant have their vehicle back
Web site states the tonneau cover I wanted was in stock, so I ordered it. Order was pending for several days, so I got on the website and opted to text/chat. Rep said my cover was at least 40 days out for manufacturing then add shipping. I tried to call at the website phone number and was on hold for over an hour. Seriously?. So I opted to cancel my order. Now my even my cancelation has been pending for a few days. Is there anybody there?
After learning there was no ETA for my cover, support offered to cancel my order and order me an in-stock cover. I paid full price again. I was told I need to wait to get a call or email before refund of the original would be granted. I was a little put-off that the transactions were not completed on the call. I am waiting for someone to call back without a time frame. But they handled the new order great.
Great experience The gentleman on the phone answered all my questions with no problem made the process so easy told me if I had any problems call a certain number and they'll be more than happy to help with insulation fast and easy to order no pressure to buy anything else but what I Was looking for
Great selection of product, knowledgeable and helpful folks to go over specifics on line.
Ordering the cover was very easy, the lady I spoke with was very knowledgeable and helpful. Have not received the cover yet, hope it is well made and good quality!
Originally order date 7/17/21. Was given 3 different delivery dates. Last date was to be 11/7/21.
Very good, once I got a live chat started. Sort of puzzled why your ad lists a price, but does not say whether for a pair or a single mirror.
The woman who first talked to me was very helpful. She then hooked me up with another person who took my order and was very helpful also.
It was a very smooth transaction. I talked to Butch and he was friendly and very helpful!
I did the whole transaction in about 1min over the phone texting. All of the info on how to purchase was easy and strait forward no hassles. Hopefully delivery time is the same. Thanks!
Super inventory and service... had part at reasonable price.
The delivery was great 3 days that was the good part one rail was bent I straightened that had to drill new holes in the front fastener when I dropped the bolts down through they weren't even close and I also had to reposition and drill new holes for the last latch other than that it looks and works great
Great experience. Called to place order. Call was answered promptly by a knowledge person that spoke clear understandable English. Next morning received a product shipped notice.
I placed my order by communicating with the virtual chat agent and it was quick, easy, and efficient. I hardly ever receive a good experience talking to any chat virtual agent. But the Real Truck agent was awesome
It was awesome! I recently purchased my first truck and have been wanting to add roof bars to it. The salesman at Real Truck was amazing and so helpful, answering all my questions and finding just what I wanted in stock! It's on its way, and I can't wait to get it!
Hello Kim, thank you for your feedback!
Helping with knowledge of product and options was extremely helpful. I thought I had hit a dead end in getting what I wanted, but was shown an alternative that was better.
Hi Wanda, thank you for sharing your experience with us!
This was the nicest person I have ever talked to and did everything to satisfy my needs.
I don't like putting my credit card out online and their representative knew exactly what I was talking about and called me to take my order.
Best service I have ever had.
Ordered the black horse atlas roll bar, within a week after having someone professionally drill holes and install the item it begin to rust from underneath the paint in multiple areas all over the roll bar. Called real truck between two separate calls spent 4 hours! Waiting for someone to pick up. Then begin to work with a rep through email and I wouldn't get a response till weeks later. Went back and forth in regards of needing boxes since this is not a small item at all, nor is it exactly light …. So at my expense I would need to box it. Due the time dealing with real truck and the fact of more wasted time trying to break this item back down and box it back up and plan a pick up with delivery I had it powder coated at my expense. BUYERS BEWARE I WILL NEVER EVER ORDER FROM THEM AGAIN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lorenza, thank you for telling us about your experience!