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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Although I had not installed the Nerf Bars yet (just arrived yesterday), the service was excellent. The person I chatted with was speedy in giving me answers and take my order. If all goes well with the installation, I will definitely do business with Real Truck again.
Representative was friendly on phone. Delivery was very fast and product met my expectations.
I chatted with Courtney B to verify part number, she was very helpful in helping me with my searches and she set up the shipping and I received parts very fast! I'm very happy with the customer service.
Hello Walter, it is pleasant to hear about your experience, thank you for sharing your feedback!
Started with chat and whoever l Santana is new her job well helped me from start to finish I was impressed the way your costumer service handled everything time was a priority And they made my experience smooth can't be happier thanks
Hi Barry, we appreciate your feedback and are happy to hear about your smooth experience!
I'm not the type to order online because you usually don't get what your told or purchased, (usually because they just want to make a sell). Derek, the sales person I spoke to was very patient as well as knowledgeable. Would not hesitate to contact associate again if any questions need to be answered on this site.
Hello James, thank you for taking the time to provide feedback on your experience!
Awesome customer service.
Got it to me quickly some I could install it on my schedule.
Thanks
Hello Tim, we appreciate your feedback!
The agent was friendly, informed and talked me through the process of purchasing the product I was interested in. 5 star purchase.
Robert was very helpful. I'm preparing for contract job. Getting Pick up ready for travel.
Fast shipping easy to install took less than 20 min to install. Good solid product easy to install
Awesome customer service! Very responsive and took care of all my concerns
It was a god experience with a very knowledgeable sales person. Had the right answers for me. I found the right product I was looking for.
Called real truck seeking information on bed covers for my 2019 Ford. Salesperson was very knowledgeable on their products and had what I needed in stocks. I ordered & it was shipped within a couple of hours. Great experience second time of dealing with Real.
Had multiple discussions via the chat feature. Very helpful and straight forward about possible delivery delays due to the manufacturer. And actually gave me a discount on the tonneau cover!
I have no review on the cover itself, as it hasn't arrived yet, but it shipped 12 hours after the order was placed!
They offered best price deal If you start chat online for Labor Day sale was looking at product asked for discount they said not to much room to work with but offered a little off product was appreciate of that and was walked through purchasing online guarantees fitting on my auto by purchase through salesperson can return if sent wrong product for free
I chatted online and they provided me with a discount on my Bedrug. Received it the next day. Online installation video was extremely helpful! Best customer experience I've had in a long time. Definitely will be my go to online store!
Chatted with customer service rep, they were knowledgeable and very helpful
Rapid shipping is not real. I was told product will be arriving 2 to 3 business days. I ordered friday8/27. Its thursday9/2 10:50pm right now. Nothing.
Your order shipped the next day. Unfortunately, FedEx is experiencing delays. We do apologize that your order has not arrived for you yet.
Order process - great. However product arrived with a dent and there is no evidence of damage to the package. NO contact from Real Truck to resolve issue. Another product order earlier is also unresolved.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Hi James! Thank you for providing feedback!