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RealTruckReviews 8,442

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Great service
September 4, 2021

The salesperson answer my call quick and was very helpful

Date of experience: September 4, 2021
Massachusetts
1 review
0 helpful votes
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First time purchase
September 4, 2021

Although I had not installed the Nerf Bars yet (just arrived yesterday), the service was excellent. The person I chatted with was speedy in giving me answers and take my order. If all goes well with the installation, I will definitely do business with Real Truck again.

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
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AAA
September 4, 2021

GREAT EXPERIENCE! EXCELLENT CUSTOMER PHONE SERVICE! GOT THE PRODUCT, EASY INSTALL! WILL SEE HOW IT PERFORMS! THANK YOU!

Date of experience: September 4, 2021
North Carolina
1 review
0 helpful votes
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GATOR Tonneau Cover
September 4, 2021

Representative was friendly on phone. Delivery was very fast and product met my expectations.

Date of experience: September 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hi James! Thank you for providing feedback!

Missouri
1 review
0 helpful votes
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Ordered n fab step bars
September 3, 2021

I chatted with Courtney B to verify part number, she was very helpful in helping me with my searches and she set up the shipping and I received parts very fast! I'm very happy with the customer service.

Date of experience: September 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Walter, it is pleasant to hear about your experience, thank you for sharing your feedback!

Colorado
1 review
0 helpful votes
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Tonneau cover
September 3, 2021

Started with chat and whoever l Santana is new her job well helped me from start to finish I was impressed the way your costumer service handled everything time was a priority And they made my experience smooth can't be happier thanks

Date of experience: September 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Barry, we appreciate your feedback and are happy to hear about your smooth experience!

Alabama
1 review
0 helpful votes
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Awesome experience
September 3, 2021

I'm not the type to order online because you usually don't get what your told or purchased, (usually because they just want to make a sell). Derek, the sales person I spoke to was very patient as well as knowledgeable. Would not hesitate to contact associate again if any questions need to be answered on this site.

Date of experience: September 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hello James, thank you for taking the time to provide feedback on your experience!

Texas
1 review
0 helpful votes
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Tonneau Cover
September 3, 2021

Awesome customer service.
Got it to me quickly some I could install it on my schedule.
Thanks

Date of experience: September 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Tim, we appreciate your feedback!

Oregon
1 review
0 helpful votes
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Getting my tonneau cover
September 3, 2021

The agent was friendly, informed and talked me through the process of purchasing the product I was interested in. 5 star purchase.

Date of experience: September 3, 2021
Washington
1 review
0 helpful votes
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Part ordered
September 3, 2021

Robert was very helpful. I'm preparing for contract job. Getting Pick up ready for travel.

Date of experience: September 3, 2021
Nevada
1 review
0 helpful votes
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2021 Ram 1500 bed topper
September 3, 2021

Fast shipping easy to install took less than 20 min to install. Good solid product easy to install

Date of experience: September 3, 2021
Wisconsin
1 review
0 helpful votes
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Running Boards
September 3, 2021

Awesome customer service! Very responsive and took care of all my concerns

Date of experience: September 3, 2021
Illinois
1 review
0 helpful votes
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Buying online
September 3, 2021

It was a god experience with a very knowledgeable sales person. Had the right answers for me. I found the right product I was looking for.

Date of experience: September 3, 2021
Tennessee
1 review
0 helpful votes
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2nd time customer
September 3, 2021

Called real truck seeking information on bed covers for my 2019 Ford. Salesperson was very knowledgeable on their products and had what I needed in stocks. I ordered & it was shipped within a couple of hours. Great experience second time of dealing with Real.

Date of experience: September 3, 2021
Illinois
1 review
0 helpful votes
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Awesome customer service
September 3, 2021

Had multiple discussions via the chat feature. Very helpful and straight forward about possible delivery delays due to the manufacturer. And actually gave me a discount on the tonneau cover!
I have no review on the cover itself, as it hasn't arrived yet, but it shipped 12 hours after the order was placed!

Date of experience: September 3, 2021
Florida
1 review
0 helpful votes
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Chat purchase
September 3, 2021

They offered best price deal If you start chat online for Labor Day sale was looking at product asked for discount they said not to much room to work with but offered a little off product was appreciate of that and was walked through purchasing online guarantees fitting on my auto by purchase through salesperson can return if sent wrong product for free

Date of experience: September 3, 2021
Illinois
1 review
0 helpful votes
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Excellent service!
September 3, 2021

I chatted online and they provided me with a discount on my Bedrug. Received it the next day. Online installation video was extremely helpful! Best customer experience I've had in a long time. Definitely will be my go to online store!

Date of experience: September 3, 2021
South Dakota
1 review
0 helpful votes
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Iconic running boards
September 3, 2021

Chatted with customer service rep, they were knowledgeable and very helpful

Date of experience: September 3, 2021
New Mexico
1 review
0 helpful votes
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2 to 3 businessday
October 2, 2021

Rapid shipping is not real. I was told product will be arriving 2 to 3 business days. I ordered friday8/27. Its thursday9/2 10:50pm right now. Nothing.

Date of experience: September 2, 2021
Melissa H. — RealTruck Rep
over a year old

Your order shipped the next day. Unfortunately, FedEx is experiencing delays. We do apologize that your order has not arrived for you yet.

Washington
1 review
0 helpful votes
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Arrived damaged
September 3, 2021

Order process - great. However product arrived with a dent and there is no evidence of damage to the package. NO contact from Real Truck to resolve issue. Another product order earlier is also unresolved.

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2021