RealTruckReviews 8,438

I ordered a cover that was a quick ship but did not ship out. I called to ask when and they said I needed to wait for a response up to 3 days and I did still nothing. I called again and they said I needed to talk to shipping. After waiting on the phone for 30 minutes they said to wait for a response but still nothing eta. I canceled order since it has been so long and no word. I have been waiting for several days so far refund.

Ordering was very confusing and took too long. Agent called after more than a week of waiting for my cover to arrive. Agent explained that the model number I indicated was not correct. Asked me to call again once I was home and could visually see the number stamped on the inside of my old cover. I repeated the number, which was the exact number I gave on my order. After another week of waiting the agent called and explained they found the issue and would be sending my order. I had to wait another week to receive it. In total 3 weeks I waited.

Painless! Starting with website - looking at all product and pricing. Had a little hiccup on the site when ordering (would not go past bed organizer section). Got on the phone left information and within minutes a representative called. Order placed and shipped out the same day (That's customer service) This cover is a replacement to the original installed 2018 that has survived PA-Arizona-Florida climates. It didn't survive the tree branch from my neighbors tree.

I been having trouble finding a bed cover that would fit my truck. I finally called the experts to verify fitment on a product. The rep promised to call me back once he verified the fit and he did. It came very fast and while I have not assembled it yet the metal roll up cover is packaged well and I see no dents or dings. Total price with free shipping was 1,700 so you can imagine my concern about appearance and fitment. Oh I have a 2025 Ram 1500 Rebel without the ram boxes but the adjustable tie down rails in the bed. I will let you know if it fits. But very happy with Real Truck customer service.

Purchased a new wiring harness to replace the original one I purchased AMP Steps in 2014 for my 2011 Chevy Silverado 2500 HD LTZ Crew Cab 4 wheel drive pickup. The old power controller shorted out and burnt the circuit that feeds the driver side steps. I purchased a new replacement power controller first and it worked fine only for a couple of weeks. Called RealTruck and discussed my situation and they recommended for me to replace the wiring harness. They found one in stock and I received it 3 days later.

I called real truck to get specific information on the product "power steps" for our recently acquired Hummer H2. The service rep was very nice, knowledgeable. She answered and verified my questions and made sure to inform me of an ongoing sale for their product and the duration of the sale to make sure I got the best price available. Overall I would recommend using Real Truck Customer Service for any dealings with the company because of their service reps.

About a week ago I responded to a marking post saying enter your email to receive a promo code for 100 dollars off your purchase of 1000 or more. I. Never received a promo code so I called yesterday to see why I didn't receive it yet. The person I spoke to was very helpful and entered the order for me, with my apparent misunderstandings that I was getting the 100 dollars. When I received the invoice I called and emailed to cancel the order since a competitor has what I want 100 dollars less. Through errors in your procedures the order was not canceled and now on its way to me which means I will need to ship it back.