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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Every thing seemed to go well. The chat person was extremely helpful. The only hiccup was a torn shipping label that caused a day's delay
He knows always the answer to my questions. Very kind and expertise on his craft. I highly recommend your products to family and friends..
Product had minor damage and I was very satisfied with how everything was handled. I would recommend Real Truck to friends and family!
Product arrived in a timely manner and well packaged. Molded fit was way better than other brands none molded. Stays in place with out adhesive strips. Will choose this item for any other needs.
Very helpful when I couldn't get my order to go through on line Fast delivery just waiting on my new truck to put it on
I purchased a Revolver X4TS for my new Maverick Tremor. The top had a very slight fitment issue. I called support for a recommendation on how to best resolve the problem and they were quick to say it was a minor manufacturing issue and they would immediately send out a replacement top. The replacement top was not what I asked for or expected, but it seems like a very professional response to the problem.
I purchased a product that unfortunately didn't fit but I got Great quick help and now I will be a customer for life!
Very happy with the sales staff and information provided the price and quick shipping for all other needs for our vehicles if real truck has it available we will order from them
Great customer service and it was easy to find and identify the exact parts I was looking for with the assistance of a wonderfully detailed and expert salesperson.
Easy to get ahold of a great sales rep to help me. Really glad your phone support is US based and product knowledgeable.
In general, order with Customer Service was great. Would definitely work with their CSPs again. Delivery was a little slow.
Kaitlyn answered all my questions and helped with my purchase. All was done very efficiently. Will use this site again.
The order was exactly what I needed and was shipped very quickly. Very knowledgeable personnel and very professional. Great company to deal with.
Getting to speaks to someone in sales was a slight challenge depending on the answering system prompt. Once I was able to speak with a sale representative it was a fairly smooth process. The product I chose didn't not receive high customer ratings 4 or more stars, but I'm also comfortable with the research I performed from other customer site reviews. I would suggest Realtruck responding to customer reviews that we're not satisfied with sales, support and customer service.
Sent an email to Real Truck about Maverick Truck Club discounts on two items. Received a quick response with discounted prices. Provided shipping info and was immediately sent a secure payment method. Submitted the payment and received a notice saying items were shipped that day. Great prices and quick and easy process with the agent.
I communicated with Michelle B. At real truck. She was very helpful and knowledgeable in my choosing the right tonneau cover for my truck.
Salesperson was very helpful and easy to work with. Easy to understand and made should have the truck model the items were for.
Tried to cancel an order 15 minutes after I ordered said it was too late but yet I would receive an email in 3 days about it So now I'll just have to send it back what a waste of time
Fast free shipping and excellent communication. I originally contacted customer service and asked about a discount coupon. Within 24 hours they sent me a discount and immediately got my order coming. My wife and I install the cover in about 30 minutes and it looks great on our 2023 ram 1500. The original quality appears to be very good. I will follow up later with a 6month review. Glad to have an American made product with what sounds like great customer service. Thanks
Installation rails, hardware and design is very well conceived. I have had other brands of poor design. 5 year warranty speaks volumes of the confidence they have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members