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RealTruckReviews 8,438

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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Accessories for GMC truck
May 24, 2025

The sales staff were very professional and able to confirm part numbers to fit my truck model and year. The follow up shipping information was very prompt and helpful to track all of the order details to the point of delivery. Good Job!

Date of experience: May 14, 2025
Virginia
2 reviews
0 helpful votes
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Friendly customer service
May 24, 2025

Friendly and responsive customer service. Identified the part I needed, ensured it was ordered, and applied the appropriate discounts.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Great fit!
May 24, 2025

First time ordering these mats. Online chat with Victor made ordering easy, except for the page to put in card info. The link went to a blank page. Had to call, talked to an associate who was able to take my info, no problem. Also asked about the 15% off price. The sale was over, but Victor was able to get the special for me. Happy to receive the lower price. Package arrived sooner than expected, put them in the vehicle, fit perfectly and look great!

Date of experience: May 14, 2025
Mississippi
1 review
0 helpful votes
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Excellent Service
May 24, 2025

While inquiring about a tonneau cover, Julie H was able to verify the availability of it and also placed the order for me.

Date of experience: May 12, 2025
Michigan
1 review
0 helpful votes
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Parts available
May 24, 2025

I was pleasantly surprised that I was able to chat with a rep and provide some part numbers for a missing rail cap and seal on my Gator cover. The parts were available and the rep was able to process the order right away. It is nice to know that companies still provide service. I half expected to be told to buy a new cover... Thank you,

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Glad I Bought From Real Truck
May 23, 2025

I bought a Gator Tonneau Cover back in 2017 from Real Truck (Formerly Tonneau Covers World) when this year my front corner brackets broke. Thinking I needed to buy a whole new cover, the sales rep I spoke to provided me with the replacement parts needed for my cover. A simple fix at a low cost and my cover is as good as new!

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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Went very well. The salesperson Nicholas Giannola corrected my previous order which did not turn out very well with another representative. He corrected and made all adjustments to get the order out right. I'm expecting the delivery of the right wheels by Thursday 5/15.

Date of experience: May 13, 2025
Kansas
1 review
0 helpful votes
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Tonneau cover covered
May 23, 2025

Great customer service experience with Anna - thanks for the time and trouble! She made the order simple and painfree.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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Great customer service
May 23, 2025

Well done from text to purchase, the agent was professional, accurate, and knowledgeable in answering my questions.

Date of experience: May 13, 2025
Iowa
1 review
0 helpful votes
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Courteous and Professional
May 23, 2025

Customer service was excellent.
Very helpful making sure I had the right product to solve my problem. I have an 8ft truck bed. When packing totes slid to the front - it forced me to climb up and drag them to the tail gate.
Just turned 73, so key is to work smarter, not harder!

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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Great Service
May 23, 2025

Found what I wanted online but had some questions.
Called in with my questions and Nick was very helpful.
Easy to order, online videos, instructions, and pics helped me to make my choice.
Ready to received my order and get my bed cover installed.

Date of experience: May 13, 2025
New Jersey
1 review
0 helpful votes
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Great experience
May 22, 2025

The RealTruck salesman was very polite and knowledgeable of the product I was interested in purchasing.
He took the time to explain the product and answered all of my questions with expertise and professionalism. Thanks

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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A little clunky but worth it
May 22, 2025

Ordered the Husky Weather beater floor mats. Used the chat feature to ask if there was a veterans discount. The chat feature kept resetting and I had to start the process over several times but we finally got there

Date of experience: May 5, 2025
Mississippi
1 review
0 helpful votes
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Great customer service. Prompt delivers. Great product except a little slippery when wet. I think this will go away as the mats get a little wear on them. Love the fit and quality.

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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Tundra Bed cover
May 20, 2025

Absolutely wonderful. One of the best retail interactions. And the shipping was unbelievable super fast

Date of experience: May 10, 2025
Oklahoma
1 review
0 helpful votes
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Tonneau Cover
May 20, 2025

Shopped with Alex and he was very friendly and patient with me. Ha, I had a few (many) questions and he answered all and eased my mind. Purchasing was an easy thing to do.

Date of experience: May 10, 2025
Texas
1 review
0 helpful votes
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Hard Tonneau cover
May 20, 2025

Very helpful and flexible. Sales rep did a great job. He answered all my questions. I would recommend getting products directly from real truck.

Date of experience: May 10, 2025
Michigan
1 review
0 helpful votes
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Friendly people
May 20, 2025

For the 2nd time in a week, I was shipped the wrong product. I ordered the American flag tail gate and twice I was sent the same cloth type netting. I paid over $100 and they send me this $30 net. Staff is friendly but too much hold time also.

Date of experience: May 10, 2025
Illinois
1 review
0 helpful votes
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Good experience
May 20, 2025

Received my Bakflip MX4 for my 2025 GMC Sierra Elevation and installed it. Looks great! The installation instruction card included had a QR code for the Ford F-150, so I had to search for the instructions for the GMC. I guess I am old-fashioned, but it would have been nice to get a booklet on how to install.

Date of experience: May 10, 2025
Michigan
1 review
0 helpful votes
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No BS experience
May 19, 2025

Purchased on phone after a quick question. Delivered in 2 days. Installed in 2 hours!
Only problem was trying to leave this review.

Date of experience: May 9, 2025