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RealTruckReviews 8,438

4.5

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realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
1 helpful vote
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Running boards, 2025 ram 2500
May 31, 2025

Ordered and got rotten boards for my 2025 ram 2500 for $360receiving the boards which were pretty pretty nice read the directions said that I had to buy mounting brackets that were not supplied if I had known I'll bought them when I ordered to run boards. Had to call in wait on the phone for 30 minutes to find out they were on another $140 would've been nice to know I need a brackets when I ordered running boards who sells running boards without mounting brackets. But on a good note, customer service was nice and very helpful.

Date of experience: May 21, 2025
Illinois
1 review
0 helpful votes
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Ricks ford explorer
May 30, 2025

The day before I tried to purchase, and was getting another 10% off. But I couldn't get through the pay pal or credit card so as to pay. So tried next day all worked but was 10% higher in price. So didn't like that. Other wise all was ok

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Backflip MX4
May 30, 2025

Chris was great he was very informative and answered all of our questions and when we reached out to him he responded right away!

Date of experience: May 20, 2025
Indiana
1 review
0 helpful votes
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Replacement corner cap kit
May 30, 2025

I reached out for replacement corner caps for a cover and Victor was on it! Extremely happy with the service, along with price for the parts. Can't stress enough how easy it was to work with them through the chat feature and how fast they had things taken care of. Highly recommend them to friends and family!

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Matt was great
May 30, 2025

Matt dug into the details of the product that gave me the confidence to purchase! I had many options to choose from and his knowledge meant the difference!

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Great customer service
May 28, 2025

I ordered floor mats and they were a perfect fit, thank you for your input on what were the best options.

Date of experience: May 18, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
May 28, 2025

Very quick service, had it in 4 days. Highly recommend Real truck for your mods. Representative was very knowledgeable and helpful.

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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4-6 weeks?
May 27, 2025

Great service on the phone. Very helpful. Shouldn't take 4-6 weeks for bolts. Bought several items before. Shipped right away. Disappointed can't put on my steps for awhile.

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
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I was unsure of my order, so I called, and I spoke with a man named Butch. He was beyond helpful. He anserrd all my questions and helped me with my order. The whrels were beautiful.

Date of experience: May 17, 2025
California
1 review
0 helpful votes
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GOT WHAT I WANTED
May 26, 2025

ORDERED A BED COVER AND WS 200 LESS THAN OTHER MERCHANTS AND HAD IT INSTALLED MY SELF WITHIN 1 HOUR.

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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Costumer Service
May 26, 2025

Everything is fast and great phone service when ordering however getting help is like pulling teeth. They multiple times your oder number, have to transfer no mater what extension you use. Email link and chat link do not work on website. Email colors make it very hard to read, should I go on? Brief hold exceeded wait time so I hung up

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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G2 Hard Cover
May 26, 2025

I was told the top would ship 5 days ago and still hasn't shipped. I called and ordered a more expensive cover that I was told was in stock and it in fact wasn't. And there is no eta for the cover to arrive.

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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Slow delivery.
May 26, 2025

Customer service was extremely helpful. They helped me locate the correct parts. However, expected delivery is 2 to 3 weeks from supplier.

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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Never use this company again!
May 25, 2025

Still waiting on part that was shipping the next day —- on the phone a week later for 45 min. Never resolved the problem even after speaking to THREE people another week later no part and they disconnected the next call — gave one star because 0 wasn't a option

Date of experience: April 28, 2025
Pennsylvania
1 review
0 helpful votes
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Everything was great until it came to payment. My associate informed me that payment would be via a secure link, but every time I attempted to input my payment info the link disappeared and I was back in chat mode. The associate explained that this sometimes happens with smartphones (not acceptable). She finally resorted to sending me a link via text and email and that worked. Very frustrating. Scrap this payment system and get Google Pay

Date of experience: May 15, 2025
Arizona
1 review
0 helpful votes
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I was able to speak with a representative through the chat portion of the website and Michelle B was an excellent help and was able to answer my questions quickly and efficiently. We even lost each other twice and the other sales people were able to quickly connect me back so I could finish my purchase.

Date of experience: May 15, 2025
Iowa
1 review
0 helpful votes
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Truck cover
May 24, 2025

The lady I talked to was very helpful & knowledgeable. Knew what I was looking for and what I needed.

Date of experience: May 14, 2025
Louisiana
1 review
0 helpful votes
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Hard bed cover
May 24, 2025

The gentleman that helped my was great. I missed the sale and he was able to still give me the item for the sale price and went above and beyond to make sure I got what I needed.

Date of experience: May 14, 2025
Michigan
1 review
0 helpful votes
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Outstanding customer service
May 24, 2025

I talked to a young lady named Sherri. She was extremely friendly and helpful. She is the model of great customer service. I remember her extension # as 1792.
She alone will make me want to order more items for my second vehicle.

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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Great Costumer service
May 24, 2025

Great deals and great costumer service! Would recommend and purchase more items in the future.made in USA products

Date of experience: May 14, 2025