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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The customer representative was very friendly, knowledgeable, and I will be considering doing business with this company and the future.
The customer service representative was very knowledgeable in the product. He helped me feel more at ease with ordering what I needed for the product that I ordered.
Great service and knowledgeable on what I needed. Looking forward to next time I need parts for my Tundra.
The chat person was helpful and responsive. I ordered both nerf boards and a tonneau cover. Seemed to take a bit from answering questions to completing the order. I wonder if it would have been faster to place the order through the website. Overall though, I was happy with Julie H's support and response.
Julie H with sales was able to find the item that I was looking for and made the ordering and purchase process extremely simple and fast. I would definitely recommend RealTruck to anyone!
Always a pleasure to order from real truck. Employees are always friendly and items arrive quickly. Parts and accessories fit as they should and employees are always available to answer questions.
They advertised their floor mats on sale at $139. That charged my card $149. Called them back. Said they would credit my card $10. Will see.
The seat covers are a bit expensive. I hope they live up to my expectations. The assistant was very good.
Knowledgeable salesman that responded quickly and immediate shipment of my order. This purchase is the way all online sales should occur.
Sheddrick has gone above and beyond for me and I can't tell you how many men do the complete opposite and make women feel smaller and talk down to them. I told him I consider myself pretty tech savvy to which he agreed and said i definitely am and how he was impressed how I already had read and researched as much as I can understand with knowing about without being a mechanic. I hope my husband will stop being a jerk and pay up for these very high rated amp power running boards also. He deserves to be recognized for going above and beyond for what I'm sure are all people.
Placed ordered through chat. Not sure if AI or a real person but answered all questions and placed order in a few minutes.
I ordered a tonneau cover a week ago with a specified delivery date. Due to tariffs issued that our horrible president inacted, that date could not be met. While checking on my order I was able to switch to an in-stock cover with the help of a very courteous sales lady, I believe her name was Sherry. All of my correspondence with RealTruck has been handled with professionalism not found in most of my online purchases.
Great service from the tech support team on helping me select the correct item for my truck. Would highly recommend
Have ordered from Real Truck in 2019 when we purchased a GMC truck which we have now traded in on the purchase of a 2025 ATR4. Started order online and ended up calling RealTruck for assistance in completing the order. Talked with Will who was very helpful in completing my order and also applied a Military discount to my purchase. Very satisfied with the process.
Great customer service when ordering parts for my truck. Definitely will be buying additional stuff from them.
My representative was very knowledgeable and helpful- I called another truck site earlier and they seemed disingenuous with my time.
Salesman did a great job helping me decide between models and I bought because of him. Service is becoming a rarity for most companies and I appreciate the efforts
Knowledge, your professional person help me write out very pleased with the experience hopefully real trucks got a lot of people like this. It makes shopping easy.
CS salesman was knowledgeable, friendly and accommodating! Placed order quickly! I was concerned about specific model fitment and was informed of the quarantine and return policy. Thank you!
Great customer service will use again. Product was much cheaper than my local truck accessory store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members