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RealTruckReviews 8,438

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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My purchase experience has always been positive! Every representative that I've had the pleasure of working with has been very supportive, knowledgeable, and professional! Any 'hiccups' that I've had with orders have always been dealt with expeditiously. This company definitely stands behind the products they sell. Thank you!

Date of experience: June 12, 2025
Illinois
1 review
0 helpful votes
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Great customer service
June 21, 2025

I needed replacement parts to repair my stupidity and they were very happy to help me get the correct parts. Great guy to deal with. Highly recommend.

Date of experience: June 4, 2025
Michigan
1 review
0 helpful votes
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My experience with RealTruck has been very frustrating (to say the least). I have ordered two different truck tonneau covers from this company and they have not been able to deliver on either one. The first cover was a $2000.+ retractable bed cover that was advertised on their website as in stock and "Rapid Ship." I was told that rapid ship meant it would be shipped same day and I would receive in 3-4 business days. Well, five days later, the order was listed on their website as "pending fulfillment." No one from Real Truck bothered to contact me and explain what was going on with my shipment. As a result, I cancelled the order. I waited a couple weeks and decided to try ordering a less expensive (but still over $1000) Backflip cover (yesterday). That item was supposedly in stock and "Rapid ship." Guess what, same thing is happening with this order (PENDING FULFILLMENT)! Real Truck doesn't seem to have any idea what they have in their inventory. Their advertising doesn't meet what they can deliver. This is not a good way to conduct a business.

Date of experience: June 11, 2025
South Carolina
1 review
0 helpful votes
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After calling and talking to the sales rep to confirm these rims where in stock and cold you have 2 sets I check back in today to see when they will ship and was informed in about 2 weeks. That is ridiculous- I understand a few days BUT 2 WEEKS..

Date of experience: June 11, 2025
Florida
1 review
0 helpful votes
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Great Customer Service
June 21, 2025

I called inquiring about a product and had additional questions. The rep (forgot his name but begins with a C) was knowledgeable and patient with me. Helped me go through Affirm as payment method. Received the Pro X15 in 2 days. Just waiting on the wheel well liners. All in all, great experience and will use them again.

Date of experience: June 9, 2025
Virginia
1 review
0 helpful votes
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Fire Department order
June 21, 2025

The salesperson was great and very helpful took the time to find what I was trying to purchase. I will be buying more products with your company.

Date of experience: June 10, 2025
Louisiana
1 review
0 helpful votes
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Great customer service
June 20, 2025

Ordered a replacement damaged foot rail. Got my fingers crossed that I get the correct part. The salesperson on the phone was very helpful.

Date of experience: June 10, 2025
New Jersey
1 review
0 helpful votes
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Friendly, Helpful Associate
June 20, 2025

First time buyer of Husky products.
Katelyn was very patient and helpful throughout the buying process. Answered all of my questions and did a nice job of describing the products and their differences to help we select the right products for my Honda CRV Hybrid Sport.

Date of experience: June 10, 2025
Minnesota
1 review
0 helpful votes
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I Was Totally Impressed With How Cheap It Was, I Was Very Happy With The Amount. And How They Knew Exactly The Right Fit And Instructions That Come With It. Thank You.

Date of experience: June 10, 2025
Missouri
1 review
0 helpful votes
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Purchase window rain guards
June 20, 2025

Excellent the young lady was super knowledgeable and helpful.If she ever wants to relocate to Arizona or the Florida Keys she can have a job waiting.

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Soft Roll Up Bed Cover
June 20, 2025

Very satisfied with the service that I received from JP Collins. He was very thorough, friendly, and knowledgeable. He helped me find my serial number for the warranty. He also placed the order for me to get a replacement cover. Unfortunately, I didn't lifetime warranty.

Date of experience: June 10, 2025
North Carolina
1 review
0 helpful votes
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Rep Is Very Knowledgeable
June 20, 2025

Rudy helped me with placing an order for the proper running boards for my church's van. His customer skills made the difference. 😎

Date of experience: June 10, 2025
Minnesota
1 review
0 helpful votes
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Great service
June 20, 2025

I needed a replacement step for my Bedstep and Tara C did a great job on the chat... found the part number needed quickly and set up a link to make the purchase easy and seamless.

Date of experience: June 10, 2025
Pennsylvania
1 review
0 helpful votes
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Half of order was wrong
June 18, 2025

Ordered front and back mats for a 2022 Chevrolet Silverado 1500 crew cab on May 30,2025. The mats came and the mat for the back was for a Toyota 21 - 24 Sienna. Called and reordered mat for the back. Still waiting for mat and a return label for the return on wrong mat. On the good side, the mats for the front were a perfect fit.

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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No issues!
June 18, 2025

The online assistance was very helpful in selecting the precise floor mats for my vehicle. The online representative helped select and finalize the purchase within minutes.

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Quick response
June 17, 2025

I needed to replace a broken lock on the tonneau cover of our truck. Real Truck was most helpful in figuring out the set I needed. Because we have two locks on the cover, I needed to be sure that we were keyed alike. I wasn't sure if an order included two locks or one, so I ordered two sets to be safe. They were mailed promptly and were easy to install. One order contained two locks and keys, so I didn't need the second ordered set. I contacted them right away and they replied promptly and arranged a refund of my second set. They are most appreciated.

Date of experience: June 7, 2025
Maryland
1 review
0 helpful votes
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Waiting for rest of order
June 17, 2025

Order was placed and liner was shipped same day. Received bedrug yesterday. Installation kit to install was shipped separately and still waiting. Unable to install without the kit.

Date of experience: June 7, 2025
Massachusetts
2 reviews
0 helpful votes
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Checking Maverick Tonneau size
June 16, 2025

Andrew helped me checking on Ford Maverick bed size and said I would get a full refund if the tonneau cover didn't fit correctly. 🙂

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Where's My Stuff
June 16, 2025

Premium price paid. Product still hasn't shipped. RT asked for this review. What can I say-wheres my stuff?

Date of experience: June 6, 2025
Virginia
1 review
1 helpful vote
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Disappointed
June 16, 2025

Although I received my truck bed cover within three days of placing my order. It can with no instructions, missing hardware, damaged, and dirty. It was evident I was sent a previously used. I'm returning the cover a waiting on the replacement at this. No a good feeling especially with me being a first time customer

Date of experience: June 6, 2025