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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered a tonneau cover for my truck online on 6/24, because in the description it stated I would receive the cover on 6/25. After I checked out, the message read the cover would arrive on 6/26. I immediately called customer service and spoke with Grant Pack. Grant told me the delay was due to the cover being pulled from Norcross GA. He assured me he would cancel the order and place a new order to pull from Springfield MO. So I placed the second order via telephone with Grant. Today I have 2-covers comming from Norcross GA and both are scheduled to arrive on 6/27,2-days AFTER I was told I would get a cover. Obviously Grant did not cancel the 1st order, nor did he pull the 2nd order from Springfield so I could install it today, as I will be out of town tomorrow - Sunday. I am extremely disappointed with this company's customer service and will do whatever I can to ensure future customers just keep scrolling.
It took me 6 weeks to get an order placed. This company does not return calls or respond to emails.
Sales person was nice. But. We're? Is my order? Promised last week. I want my parts.
I called in my order because I had to use two gift cards to cover my purchase. Nicholas was very helpful handling the situation and got the order moving my way the very next day. Very happy!
The purchase was handled professionally. Service was great and all questions answered.
The person I chatted with was very helpful providing me with pictures to identify the piece I needed
Courtney was very helpful and I ordered a new cover for my truck.
Shedric was a treat to deal with. He was knowledgeable about his product line and had a great sense of humor.
I can't get any answers about my order # ******* I wished that I had used Amazon with the over night order. On 06-09-2025. Raff told me that the truck mats were in stock at the warehouse today is 06-21-2025 and I still have no information. I 'm very disappointed with Realtruck
The salesman that helped me was very knowledgeable about the product line. I asked what was the difference between two of the models and he gave me a good explanation. The info led me to make a confident decision I would be happy with my purchase. My salesman was Neb M. I will look him up in the future if I need to make another purchase.
I've ordered many back racks from this company. Always a good experience when calling into place an order call takers, very professional and efficient.
Tried to order a hard tonneau on the website. Provided my truck information. Website showed me what covers would fit my truck. When I clicked the one I wanted, the resulting page said "This will NOT fit your truck." OK, so after doing that three or four times I called REALTRUCK. Will is the guy that got things straightened out, and I was able to place my order over the phone with no problem. The agent was very helpful and now my new tonneau is on the way!
Great job very attentive Very helpful Would have no problem recommending Real Truck to anyone I've bought many items over the years, always get great service & timely delivery
Butch is great. He has great product. Knowledge is very thorough regarding making sure he has the correct vehicle in the correct parts to fit that vehicle. He has a pleasant personality and he made my buying experience a pleasure. Thank you.
If you aren't sure what you want or the right product, use the chat and talk with a real person. They are professionals and know their products. They can make the right suggestions, based on your vehicle. Great job on both purchases!
The customer service person was super helpful and very knowledgeable about the product.
I wish I could give them a "no star' rating. They can't seem to put the correct floor mat in the box. They have sent me the incorrect floor mat twice, even though the box has the label for the mat I ordered. Some real dumb people working there. Hopefully, a supervisor calls me today to correct the matter.
Ordered the floor mats and cargo liner on a Tuesday and found out they had a better one so Wednesday morning not even 24 hours later I canceled that order to order the better ones.on Friday afternoon they shipped the ones I canceled on Wednesday They said it takes 2 or 3 days to cancel in the age of computers. Already billed my credit card and will have to wait for my refund till fedex returns it
2.5 months since ordering 3 items. 1 item arrive promptly. Numerous emails and 2 calls with +30min waits to figure out when the rest would arrive. Just received the 2nd item and it was missing most of the parts. Still no idea when I will get the 3rd part. Even though they are failing to fill my order, they continue to sell the products on their website.
My old gatortrax tonneau cover lost the rubber seal between the cover and the locking panel on the tailgate. This seemed to be an easy fix by replacing the seal. However, this particular part is not available. RT offered me a prorated replacement cover for $600.00. I had no choice but to replace the whole system. I purchased a new cover assuming that new rails would be included, so I didn't take too much care in removing the old system. Consequently, the old rails got damaged removing them from my truck. I received the new cover without new rails, so now i need to either purchase new rails for $400.00, or try to modify my old rails to make them usable. I wish I had been told the rails weren't Included with my replacement. Had I'd known this, I might have pursued a different route. A new seal for the tailgate panel to slats would have been a much easier repair, but for some reason gator does not provide one for sale.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members