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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Will it's been over a week since was ordered been two days sinc I had to prove I. Paid for it and still no shipping date guess when the boat comes in from China we will find out because no body seen to know anything but it some other departments problem
Package was damaged when it arrived, would have returned it but the driver left pretty quick.
One side rail had a bit of a bow in it but fit flush when clamps were tightened. At hwy speed (70mph)
Metal to metal vibration is LOUD. Drove a 100 miles this morning and getting ready to take this off of
The truck.
I inadvertently ordered the wrong floor liners for my truck. I called customer service, they gladly emailed a new return label. FedEx came to my residence and picked up the return very painless. The professional customer service staff correctly re-ordered new floor liners that fit. I am very pleased how customer service solved MY MISTAKE. Service was professional as they made the whole process seamless for me.
The company did not follow through on their promise with my order
I have to say the gentleman I dealt with was a good guy, but the company not giving military personnel a discount with credentials is a little upsetting. I will say the salesman I had was a good guy and did what he could … I can't comment on product cause haven't received it yet. Maybe that is why I keep getting notifications to fill out
When speaking with Jack, who would not give last name or employee number, he was very unpleasant and derogatory. Sounded like he did not want to look up simple answers to my question. I was asking the actual dimensions of an item. He then started in with sarcastic remarks and placed me on an indefinite hold when I asked to speak with a manager. I eventually ended the call, after holding for 25 minutes.
Needless to say my one experience this company will be my last. I hope others have a better experience than I did.
At the request of your team member, he emailed me a link to purchase an item that he had answered my questions about. I agreed and used the link and purchased the item. Unfortunately he sent the wrong link. Within 26 minutes I realized what happened and cancelled the order. Your customer service staff is so overwhelmed that phone waiting times are over an hour. I requested a call back "with no loss of position in cue". Never called me! After cancelling on the 26th it was mailed out on 27th and received on 29th. To date I have 3 hours invested in your team members mistake and MIGHT have a solution
Very helpful and professional, hopeful delivery goes that well.
Purchased bed cover for my truck Wednesday had it 2 dayed supposed to be at my house at 10:30 am that's what the sales representative told me it's not even being delivered tell Monday and the label even says overnight had to pay extra to get it there and I had to have it Friday.
The internet said my items would ship in two days, so I called to verify. I was told I would get the bed cover in three days and the nerf bar in 6 days. Being ok with that, I went ahead and put in my order with the rep. The cover missed its date, but at least it shipped right away, it's been 4 days and the nurf bars have not shipped yet. I am not saying the times are unreasonable, I am saying you should not make online or sales rep promises you can't keep. It just makes it sound like you will say anything to make a sale.
Salesman very helpful advised me to change the order somewhat for better product to get faster shipping
Ran into a time crunch for a trip and needed a tonneau cover fast. Called in and spoke to the sales team who found a tonneau cover i needed in stock and set it up to ship to my location next day. Can't ask for better service than that. Top notch in my book. Will definitely order from them in the future if i need anything.
Very knowledgeable person that answered the phone. Assisted me in buying combine. Rocker panel covers and got me a hood bug protector did excellent. Thank you very much. I do believe extension 1557.
I called to confirm shipping times for an item I was interested in and the rep who helped me (I believe his name was Chuck) was very helpful and knowledgeable and took care of all my needs. He was friendly and worked quickly to take care of my order successfully getting it shipped that same day! He was awesome and I will continue to buy from Real Truck as a result of the outstanding service.
Chris B was great and very helpful. He made the buying experience quick and easy
RealTruck customer service is what brings me back time and again. I've consistently received great information and assistance with ease. I recently tried to get insights one a Leer product and was amazed how difficult it was to reach an on-line representative. I have no desire to look beyond RealTruck for similar products going forward.
Chris was excellent on helping me thru chat. I know it's not the easiest thing, but he did great!
I would have given this 5 stars, but the length of time it took to get a response from the agent was way to long (and majority of my questions were simple). I was happy with the discount I received (military), but frustrated on how much time it took to get everything accomplished.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members