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RealTruckReviews 8,438

4.5

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realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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Messaged customer support for assisatnce with an order. They we're prompt, curtious and very helpful. Will buy from again

Date of experience: July 10, 2025
Texas
1 review
0 helpful votes
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Gator EFX cover
July 19, 2025

It was great. I was on a live chat with Victor R. He was extreamly helpful. I have a 2019 Silverado and did not know the body style. Victor sent me pictures and also checked the vin # to make sure I got the correct one. I was working with another company and never heard back from them. Very satisfied customer. Thanks for thr great customer service!

Date of experience: July 9, 2025
Michigan
1 review
0 helpful votes
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Ordered 2.0
July 19, 2025

Person was very helpful on phone. Explained different products well.

Date of experience: July 9, 2025
Florida
1 review
0 helpful votes
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Great selection
July 19, 2025

I have ordered aftermarket products for my Jeep and F150 and fould what I was looking for. Customer service is top notch and very knowledgeable.

Date of experience: July 9, 2025
Massachusetts
1 review
0 helpful votes
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Products purchased
July 19, 2025

The on line chat was awesom, julie went out of her way for me, and i will definitely buy from realteuck again!

Date of experience: July 9, 2025
Texas
1 review
0 helpful votes
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Great customer service
July 19, 2025

Called it an order and made it very easy for me. Even gave me a discount. Will definitely be ordering in the future.

Date of experience: July 9, 2025
New York
1 review
0 helpful votes
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Very friendly customer service
July 18, 2025

I called to obtain product info and my call was answered by Matt. He took his time to explain the product and assisted me in placing my order for a very smooth transition.

Date of experience: July 8, 2025
California
1 review
0 helpful votes
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Poor Execution
July 18, 2025

Going on 6 days and my purchase still has not shipped At time of order salesman told me it would ship end of day of ordering I would like someone to contact me with the explanation. I took the time to write a review and expect a follow up Additionally I tried calling today, 2 hour wait time. I didn't wait

Date of experience: July 8, 2025
New York
1 review
0 helpful votes
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Great place to do business with
July 18, 2025

Very helpful and understanding with questions. Definitely knew the parts I was looking for and recommended something better.

Date of experience: July 8, 2025
Minnesota
1 review
0 helpful votes
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Fender flairs
July 18, 2025

They fit well but they didn't provide two faced tape. Otherwise everything fits good

Date of experience: July 8, 2025
Washington
1 review
0 helpful votes
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Warranty What warranty?
July 18, 2025

They really charge me $80 for a part is supposed to be under warranty for three years

Date of experience: July 8, 2025
Florida
1 review
0 helpful votes
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Jason, sales rep
July 18, 2025

I liked my sales rep, but after a couple of minutes it went to another sales rep and then another on the chat. It was overwhelming. TOO MUCH.

Date of experience: July 2, 2025
Pennsylvania
1 review
0 helpful votes
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Bed Rug Purchase
July 18, 2025

I needed to get some info on the Bed Rug for my truck before I decided to purchase so I had a chat on the website.
The person I chatted with was very helpful and knew all the info I needed to help me make my decision and purchase.

Date of experience: July 8, 2025
Arkansas
1 review
0 helpful votes
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Bed Cover parts,
July 18, 2025

The experience was after normal business hours. Experience was fast and professional.

Date of experience: July 8, 2025
Texas
1 review
0 helpful votes
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Quick and helpful
July 18, 2025

Chris knew exactly what I needed and ordered under 5 minutes. Looking forward to purchasing through real truck in the future.

Date of experience: July 8, 2025
Wisconsin
1 review
0 helpful votes
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Perfection
July 18, 2025

Knowable and aggressive pricing! Very pleased so far with my experience with real truck the returning process was easy and I was always informed of where the return was at. I was so at ease with the return I again purchased from real truck A+ with team real truck.

Date of experience: July 8, 2025
Nevada
1 review
0 helpful votes
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Icover purchase
July 18, 2025

Salesman was very knowledgeable and helpful allow me to make the correct choice for my need

Date of experience: July 8, 2025
Ohio
1 review
0 helpful votes
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Great experience!
July 18, 2025

Michael L provided a great customer experience via the chat. Submitted my order quickly and product is shipping quickly. Well done!

Date of experience: July 7, 2025
Mississippi
1 review
0 helpful votes
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Exceptional Service
July 18, 2025

Brandon was great to deal with and took all the time I needed to make up my mind what I wanted. Very knowledgeable of products!

Date of experience: July 7, 2025
Ohio
1 review
0 helpful votes
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Tonneau Cover Support
July 18, 2025

Courtney did a great job explaining the difference between 2 Tonneau covers I was looking at and I proceeded to order it from her.

Date of experience: July 8, 2025