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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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After sending me 3 retrax's that were wrong from your warehouses, Jacquelyn Woodhams went out of her way to order one from the factory which was correct. Also after a week of no refund on the last one that was returned, she has been working on getting my refund. It's been 11 days and I was told that it is on It's way. If it wasn't for her it would be a 1 star.
Called to make sure I got the right bed cover. He was great help finding the right one
Raff at Real Truck did a great job of helping me with my purchase and the cover arrived a day early! Super Easy Installation and a Perfect Fit!
Very Pleased so far!
Exactly what I ordered on time as well. Thanks for the free shipping too!
Salesman was really helpful to get me the right items to purchase. Didn't know that seat covers were so full of options and choices 😊😊
Cris was great help now I'm waiting on a return label so seen back my exchange already purchased new one maybe you can help speed up me getting my return label so I can get a refund thanks
Happy happy happy day very happy so happy hope I never get to fill this out
I had to explain several times that I wanted the parts I was ordering to match the damaged parts I am replacing. I had to reorder the parts because they did not send the correct items; they are telling me 6-8 weeks for delivery which I don't understand why seeing as supply chain issues are no longer a valid reason. These parts should be available as they make the Power Steps in quantity, they are designed for off road vehicles, and they should know things happen (damage) when off roading so spare parts should be readily available.
The experience started out bad with a representative named Chris B. That didn't seem to understand my questions for whatever reason. They were really quite simple. He definitely did not have customer service skills. He dropped my conversation as I was interacting with him and turned me over to a lady named Morgan who ended up making it a very positive experience. She was extremely helpful and friendly. I ended purchasing some floor mats through the company.
Very good. Order placed easily and quickly. Would order again if necessary. Thank you.
Ordering was easy enough, product is being shipped so I'll know more when it arrives.
Used the online chat feature. Hailey quickly answered my questions and helped get my order placed.
I had planned to purchase my truck cover from another source, but the shipping put it past when I needed it. When I called Real Truck the gentleman I worked with ensured that the order would be put in immediately, and he anticipated I'd receive the item by the end of the week. It arrived a day earlier than expected.
Called to inquire about the magnaflow exhaust performance and availability. Matt (x1728) was knowledgeable and got the order processed so it would be received asap. Can't wait to get this on the FJ, thanks Matt!
Crappy service. Items will not fit my truck. Realt ruck will not take back. I will never order from here AGAIN! I will be sure and tell everyone about the CRAPPY PLACE THIS IS!
Will shop again the experience was great and the service was a 10/10 proud to be a customer
Mike L was very helpful.Helped me pick outrunning board but ended up out of stock.
Matt was very good to work with on my order, answered all my questions and took th time to se if my parts were in stock and a estimated time of delivery. I will work with him again
Gabi C not only researched and answered all my questions, she offered to place my order with me which made the whole process fast and painless.
Very professional knowledgeable, friendly I have bought things from this company before and it's always a good experience. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members