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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Never answered my questions. They did not contact the distribution center to confirm the item was shipped or in stock
I had a couple questions about the promotions. He answered them. I placed the order. It was great
The ordering part was easy and customer service was top notch. Now I just have to wait to get the item I bought too see if it matches the former. Fingers crossed!
The bug deflector I received had multiple defects in the shape and air bubbles on the surface. I sent two emails to Donald Wentling with pictures and an explanation of the problem with no response from anyone at the company. I did receive an auto response email on July 10,2025 "Your request has been received and is currently being assigned to our customer support team." but have yet to be contacted.
I received outstanding customer service. The representative listen to my situation as well as my questions and provided me with a recommendation, answers, and solution that I needed.
Great customer service from the customer service 1-800 number.
Online chat sales experience was great. My only "complaint" was that they did not have a couple of other things I would have bought from them.
I was excited to order from this company because they had all the parts in stock and assured me that my order would be processed immediately. However, almost a week later, my order still had not been shipped. Consequently, I decided to cancel it, and that's when the nightmare began. When I requested to cancel my order, the company claimed that my request had been sent to the cancellation department. For several days, my order was listed as "pending cancellation." When I called customer service, I was informed that it would take several business days for them to confirm whether or not the cancellation had been processed. With no updates, I submitted a third request through their online inquiry system, but I still have not received a response, and the status remains "pending cancellation." Therefore, I advise caution when ordering from this company.
Ordered a ARE cap on March 26th and canceled it today July14th 15.5 weeks I paid in full and was told 3 to 5 weeks, my vacation starts July 24th, could never get a date it would be in, at one point 3 weeks ago was told it would be in middle of the week or the end of the week, A Friend of mine knows a person that orderd one the beginning of march and was told it would be in last week never got the call, I was never given the N number that you need to track the order when you call ARE. Dealer told me last week that he finally got a hold of the right people and would have a date in 24 hours, never called, I am tired of calling him.
The Cree took care of us when we suffered a blow out on I81 when it was 95 degrees. They took the old tire, ordered a new spare and changed the matching one to match the other three on my camper.
The gentleman who helped on the phone was great. We had purchased floor mats before and we are satisfied better then the weather etc we had before.
First time buyer from Real Truck and from my first call to delivery the experience was awesome. Knew the correct fit for my truck when I called and got the parts in just 2 days. Install instructions were spot on, product is quality and the customer service exceptional. Definitely will use them again for future purchases.
Agent was very helpful and pleasant when I was looking for seat covers. Couldn't have been better.
Easy to install makes a very nice finish look on my truck. I had an older model installed on my truck when I baught the truck. This one is so nice.
Purchase online was simple easy and hassle free.
I'll update on the install and appearance in later post.
Went great! Daniel Diaz was very helpful. The items were both discounted but Daniel went to bat for me and even got me a small veteran's discount.
I have not gotten the item and do not know yet if it will fit as promised.
Orders sit in "awaiting fulfillment" stage for a very long time. One can assume they have nothing in stock and as a customer any order you do will take several weeks to finally get to you. Phone customer services have 90+ minute wait times. I'll shop elsewhere for future purchases.
Experience was great Chris was a big help. Made the purchase easy and received the mats I requested for the model fit great and got them shipped out quickly. Thanks again and keep up the excellent service
After sending me 3 retrax's that were wrong from your warehouses, Jacquelyn Woodhams went out of her way to order one from the factory which was correct. Also after a week of no refund on the last one that was returned, she has been working on getting my refund. It's been 11 days and I was told that it is on It's way. If it wasn't for her it would be a 1 star.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members