On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good job! Recieved the Havoc steps quickly, packed well, installed easy. 3rd set from Real Truck
Will be back!
They answered all my questions making sure it would fit my new truck
These guys are the real deal, great service and shipping, I highly recommend!
This company is a scam. I ordered a bumper they shipped it and I never got it and it got returned to the company and they're charging me $200 and never got a bumper and never refused it. I would not recommend this place to anyone they are quite the scam artist.
Good experience with this company. Recommended by a neighbor. Fits our needs perfectly.
Was able to quickly find a solution and get me the right products
Great service looking forward to receiving bed cover.
John was very professional and lots of help. I was very pleased with my experience.
Easy to order product I was looking for and it was available for quick delivery.
Very easy to install and very reasonable price and fast shipping
Very great service and helpful with all my questions!
Excellent service and very helpful. As someone who runs a company that requires a high level of customer service, knowing the products they are selling and being able to answer questions I may not know. You all nailed it.
Called in and spoke with someone about pricing. He gave a cheaper price than online but when he ran the transaction it went through for more expensive price.
Hello Brandon, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
The online chat person was very helpful and I found the cover I wanted. He was hard to contact when I tried contacting him tomake my purchase a few days later, but eventually connected and made the purchase
Best prices, best service, best purchasing experience!
Easy transaction through chat, amazingly fast shipping! The cover fits and works great. Excellent value.
Gary was very helpful. Got me in the right direction, got my order and confirmation numbers and already
Received one of the orders. Will do business with you again.
I can't say what's better: the staff, prices or the products. They are all top notch! Thank you!
It was reasonably easy to install if you follow the instructions, I would definitely buy again, looks great on the truck
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Frank, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!