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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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They were helpful and answered my questions completely.
Found exactly what I was looking for and was very reasonably priced. Had free shipping and was on my front porch in 2 days. Can't imagine it could get any better than that.
Reasonable prices, great products and great customer service.
1st of all, let me start by saying how helpful, friendly and professional the lady on the phone was at customer service. Without her, my sons Christmas present would be a nightmare. I purchased Mickey Thompson tires on their website only to be told that the manufacturer said the were3 discontinued. I then called customer service and they said they had access to them if I wanted to pay double what the online price was. I did it cause i was in a corner.
Ordering online through the chat feature was simple and took almost no time. The sales rep I chatted with was very knowledgeable and made sure my items matched my truck.
The product apparently had a nearby distribution hub, as it came within 3 days, and was several days sooner than the estimate I was given.
I give this company 5 stars. I talked with a rep on the chat feature and she was very good and very helpful. I received the order, which was a Christmas present, in like 2-3 days. I've never received such great service with an online company and I do ALL my shopping online. HIGHLY recommend!
First time speaking to rep she didn't follow up with me as requested and left me hanging had to call back a 2nd time to place order with another rep after giving all my info to the first rep no notes in system of my original call
I called because I was having some problems completing my order online. The customer service agent was very helpful and also told me that there was a new upgraded version of the bed cover that I was trying to order AND offered a discount that wasn't online (because it was Black Friday).
Salesman sent the wrong parts after I had him check them twice on the way to be sure however the parts were wrong and sent in flimsy packaging. The packaging was beat up and parts arrived hanging out of boxes within the beat up shipping box.
Hi Jody, I apologize for your less-than-stellar experience with our sales agent and for hearing that your product was damaged when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
Chelsea was incredible! She was not pushy and she was very patient in answering all my questions. We used online chat first then spoke on the phone. I will continue to buy from Realtruck.com
Was great calling in and asking questions and having them help me with the order
I have received great service from Mr.Keenan W he has very good knowledge of the product
Chris did a wonderful job with my request. I would recommend your company.
Very satisfied! The assistant found exactly what I needed and placed the order.
Website and ordering process was very simple and clear!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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