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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The parts were on back order. I thank they should have checked that before taking my order
Ordered a bug shield that was broken when delivered. Contacted customer service and they immediately addressed the issue and shipped a replacement the next day.
Very happy. I will be ordering more items from Real Truck.
From the informative website to the personal service provided by Steven M, our experience in purchasing a Ranch Fiberglass Legacy Tonneau Cover for our truck was top-notch! We can't wait to receive it and install it on our truck!
Fast, simple, great prices, fast shipping, customer service rep helped simplify everything using the chat.
Great customer service on the phone. Will use again.
Your rep Will did a good job. Professional and straight to the point. Six stars!
Had issues with website not processing additions to cart - the online chat customer service was excellent in helping me place my order
Fantastic experience
I had some questions about fitment of the Powersteps and the rep on the phone had the info I needed more so than AMP's own website. So I'll be ordering some more accessories for my new truck very soon! Great Service
Purchased set of wheels and tires for brand new F150, after install, truck was vibrating at different speeds. Brought into my tire shop and was told i needed Hub Rings and if the truck comes back with them that company policy is they are not allowed to touch them. Contacted Real Truck and said they would send out. Two weeks later called back and had no record of the transaction and that they will send out now. Week later received and installed. The truck is better but still not right. Contacted real truck again to speak to tech, back and forth emails saying they reached out to me with no answer. Never called. Was hung up on twice with no call back. Was sent email saying case is closed. Then called back and waited 25 minutes to speck to tech manager to tell me after 30 days it is Wheel Pro;s problem. The manufacture of the wheels. When there is a problem they are as nice as can be on the phone but nothing gets done. Been a complete nightmare dealing with Real Truck
Hello Bily, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap!
I truly appreciate the effort and results I received from customer service employees. They took time to meet my needs.
Talked with Kevin D and he was extremely helpful. I mentioned that I was a retired Cdn.Military and he applied the military discount for me.very happy with the experience. Thank You.
I was surprised when I ask if this cover would ever be on sale and they gave me a nice discount.
This site was very informative and price I got was good on the steps customer service was great.
I'm very happy with my order and the people that help me with it thanks.
The person I talked with was great and I got order day ahead of skedule!
The customer service agent I worked with was friendly, knowledgeable and very helpful in getting my order placed correctly and gave me accurate information as to when the products ordered would arrive.
While I haven't had a chance to put the cover on yet, the customer service I had while trying to determine the right one to buy was amazing. I'm really looking forward to getting it on. It also shipped super fast. I ordered it on Monday morning and had it Tuesday afternoon. It's also American made so that is a super plus!
Great price great reviews, glad I could get this on sale.
Pretty good experience and everything was send on time
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I apologize we were not able to fulfill your order in time for your needs. For me to personally address this for you, please provide me with some information about your order such as the order number, support ticket number, or email. Looking forward to your response!