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RealTruckReviews 8,256

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Ohio
1 review
0 helpful votes
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Truck bed cover
May 4, 2023

We recently researched and ordered a bed cover for our truck. Real truck online help was amazing- provided us with fast shipping- we had the cover at our door in 2 days! Looks great on the truck-

Date of experience: May 4, 2023
Arizona
1 review
0 helpful votes
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Call in order
May 4, 2023

I forgot who I spoke with when ordering my parts, however this employee was very responsive, respectful, and professional. All questions and needs were met to satisfaction. Thank-you for company's business.

Date of experience: May 4, 2023
Texas
1 review
0 helpful votes
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Great customer service
May 4, 2023

The sales associate was very informative and helpful. He also had a great personality

Date of experience: May 4, 2023
Kentucky
1 review
0 helpful votes
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Backflip MX4
May 3, 2023

RealTruck was pleasant and easy to work with. Have not received the tonneau cover yet, I'll advise more after installation.

Date of experience: May 3, 2023
Ohio
1 review
0 helpful votes
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Gator tonneau cover
May 3, 2023

I have been looking for a quality tonneau cover for a few months. I found the gator ex on the real truck app. I contacted them and spoke with Dale. He was helpful and friendly. He took the time to answer all of my questions. After speaking with Dale, I felt comfortable making the purchase.

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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Aggravated that my order was cancelled but I called customer service and they did everything to fix the issue and had my order shipped in just two days due to my experience. They had given me an additional 10% off my order which was very kind. Thanks to the team at real trucks and the customer service my order was still delivered on the same day as original due date

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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Almost 5 stars
May 3, 2023

I ordered a gator efx tonneau cover. The delivery date on the website was acceptable. As soon as ordered i received a different longer delivery date. Then i received two more emails over a ten day period extending the delivery date yet again. Ultimately, i called and changed to a different tonneau cover that was in stock and received it in two days and i am otherwise very happy. Called for tech support once. Got a live person everytime i called.

Date of experience: May 3, 2023
Pennsylvania
1 review
0 helpful votes
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Easiest purchase of my life
May 3, 2023

Shout out to Santana for being a huge help and making my buying process super easy!

Date of experience: May 3, 2023
Utah
1 review
0 helpful votes
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Satisfied
May 3, 2023

Very Fast Shipping! Excellent website - easy to navigate. My new go-to truck parts HQ.

Date of experience: May 3, 2023
Oregon
1 review
0 helpful votes
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Nerf bars for a 2001 dodge ram
May 3, 2023

Very knowledgeable and helpful for trying to find the right Nerf bar for the truck so thank you very much

Date of experience: May 3, 2023
New Jersey
1 review
0 helpful votes
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Mats gx
May 3, 2023

The sales person who I spoke to was very helpful. I had a question that they only listed my car in rear wheel drive. I gave him the P/N and he cross referenced it to the manufactures site. The item should have been listed as Front Wheel drive. So I was able to purchase the car mates I need. I am not just waiting n FedEx to deliver them. Hopefully they will fit.

Date of experience: May 3, 2023
New York
1 review
0 helpful votes
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Great service
May 3, 2023

Have ordered several times and have gotten the products for our trucks very quickly and they are always helpful when assistance is needed.

Date of experience: May 3, 2023
Illinois
1 review
0 helpful votes
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Great customer support
May 3, 2023

Called to verify my purchase would fit properly. Treated extremely well. Robert was great.

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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Stainless exhaust system
May 3, 2023

The staff is willing to take as much time as possible to figure out what a customer wants and does their best to find what you need

Date of experience: May 3, 2023
Massachusetts
1 review
0 helpful votes
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Best Service
May 3, 2023

Great all around... availability, fast shipping, helpful staff, easy, and free shipping!

Date of experience: May 3, 2023
Pennsylvania
1 review
0 helpful votes
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Running boards
May 3, 2023

I did a live chat, I forgot reps name. It was good experience. He did a very good job. Thank you STEVE

Date of experience: May 3, 2023
New York
1 review
0 helpful votes
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You are awesome
May 3, 2023

Called you the other day. Placed an order. So easy! I've ordered from you before. Always great service and products. Everybody is so helpful.

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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Easy to order.
May 3, 2023

Courtney was very nice and knew her inventory. Made the order quick and easy to order. Thank you Realtruck.

Date of experience: May 3, 2023
Arizona
1 review
0 helpful votes
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Great customer service
May 3, 2023

Had to order through a chat, since i was having issues addind items to the cart. The representative was very friendly and knowledgeable. I would recommend 100% this company.

Date of experience: May 3, 2023
Nevada
1 review
0 helpful votes
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Sales man Brandon
May 3, 2023

Great experience, Brandon was helpful, shame he has to share his name! You know with the slogan.

Date of experience: May 3, 2023