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RealTruckReviews 8,260

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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South Carolina
1 review
0 helpful votes
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Good service!
May 13, 2023

Sent an email about a part and got a fast response with all the information to place an order. Plus free shipping.

Date of experience: May 13, 2023
New York
1 review
0 helpful votes
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Happy camper!
May 12, 2023

Was trying to order seat covers for my 08 f250 and in check out it said digital camouflage. I wanted hunter. I got on chat and your rep was very helpful.
She straightened out my order and sent a pay link
An hr later I got a call from the company verifying ny make and model.

Date of experience: May 12, 2023
Virginia
2 reviews
0 helpful votes
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Ordering over the phone
May 12, 2023

I made two calls because I forgot to ask a question during the first call. Both gentlemen obtained answers for me and first one took my order for a louvered 5th wheel tailgate. Both were very helpful.

Date of experience: May 12, 2023
West Virginia
1 review
0 helpful votes
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Aeroskin
May 12, 2023

Salesperson knew what he was talking about. I called AVS directly because they would nor reply to my emails. No satisfaction there at all. I'm now stuck with a "bug"deflecter I don't want. Finally a product I want is on the way thanks to the salesman at Real Truck. By the way,I was 7 months in getting the "bug" deflecter from AVS but only had 30 days to return a wrong item.geeze.

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Great experience
May 12, 2023

Really easy website. I worked with online rep to complete this transaction and that's the way to go.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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Great Customer Service
May 12, 2023

The young lady was very helpful in selecting the proper tow mirrors for my pick up. I keep coming back to Real Truck. They have the products I need and the pricing is reasonable.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Mine order was messy and she sorted it out for me.

Date of experience: May 12, 2023
Missouri
1 review
0 helpful votes
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Vary good!
May 11, 2023

I got to talk to a real human! And she was very helpful! She made it very easy to order my new mirrors! Thank you very much!

Date of experience: May 11, 2023
Texas
1 review
0 helpful votes
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First time purchase
May 10, 2023

It was quick and easy. Already have shipping conformation, it should be here next week.

Date of experience: May 10, 2023
Montana
1 review
0 helpful votes
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Fender Flare purchase
May 10, 2023

Had question so I called and talked to Butch. He was able to answer them so I ordered a set.

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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Tonneau cover
May 10, 2023

Called to verify product availability and ended up placing order.

Date of experience: May 10, 2023
Maryland
1 review
0 helpful votes
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Off road tires and wheels
May 10, 2023

Wayne was very helpful and professional. Great service on the purchase end. Hopefully the delivery end will go as smoothly.

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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Great service
May 10, 2023

Great service and excellent communication. Very knowledgeable and nice.

Date of experience: May 10, 2023
Tennessee
1 review
0 helpful votes
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Parts for high country
May 9, 2023

Had problem with on line screen kept moving,most likely my error, called gentleman on phone very knowledgable and made order easy

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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Great customer service
May 9, 2023

Very satisfied with my shopping experience. The customer service representative was able to helped me in a very short period.

Date of experience: May 9, 2023
Georgia
1 review
0 helpful votes
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Quality products
May 9, 2023

I've always got quality service and respect from y'all and pleased with the price and personal.

Date of experience: May 9, 2023
Pennsylvania
1 review
0 helpful votes
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Online chat
May 9, 2023

I used the online chat and the service was excellent

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Truck wheels
May 9, 2023

The man on the phone that helped me could not have been any more helpcul Very nice and polite He was able to find exactly what I was looking for

Date of experience: May 9, 2023
North Carolina
1 review
0 helpful votes
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Called directly late one night prior to purchasing with some questions and customer service answered my questions quickly and was able to complete purchase order. Quality product easy to install and quick free shipping. This is my 3rd MX4 on as many trucks.

Date of experience: May 7, 2023
Washington
1 review
0 helpful votes
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Great packaging and instructions.
Took about an hour or less to complete installation.
Prefer about 3 inches lower and another 1inch or 2 away from the door to give more step assist, but looks great.

Date of experience: May 7, 2023