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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Chris Dove wow! Extremely lucky to have this guy working for you guys! If I ran an online store like yours I would steal this employee from you at all cost! The level of service and knowledge is outstanding!
We were looking for a LoPro cover for our Ram 1500. Because there are two different body styles I reached out to a representative via the chat function on the website. I believe it was Kaitlin and she asked a few key questions to determine which model I needed and then sent me a link so I could confirm it was what I was looking for. I had found that exact same model on another site for less money. She asked me to send a link to it and within a few minutes she said they would price match! She provided a new invoice and I easily finalized the order. It took minimal time and I was thrilled with how easy the process was.
I am also impressed at how fast we are getting our order. I placed the order yesterday and FedEx tracking indicates it will arrive tomorrow!
All in all a great customer experience.
Delivery was exceptional. Got the nerf bars and tonneau cover the next day.
Nerf bars weren't a perfect fit. I have a 2024 chevy 2500 and my dealer said there was no difference than a 2023 bolt pattern. The outside brackets were perfect but the middle bracket was off one inch to line up. Made a couple brackets of my own and I'm happy with them. Really like the looks and the step to get in. Very solid. Probably should have called the tech support but didn't.
The tonneau cover fits just like my old one on my 2018 chevy. Thats why I ordered another one and like this one too.
Thanks Real Truck
Courteous and professional, Justin even found me some molly panels i was looking for.
Highly recommend
Absolutely the best customer service that I have experienced..
Talked with Nicholas about ordering Nerf bars for my truck. Very polite and patient and made sure the order was correct before he hung up on the phone. Will order from Real Truck again. Thank You
I had a unique issue in that I wanted to pay partially with a rebate card from real truck and the remainder via PayPal but the online checkout isn't set up for that. The online support was great and they set up quick links for each method, walked me through it and completed my purchase, now waiting for its arrival
I was not too happy to find that there were scratches on a expected product to be free of blemishes.
Mario, thank you for taking the time to reach out, I apologize the product didn't arrive in the condition you expected. We would be more than happy to work with you toward a resolution.
Please reach out to our Customer Service team via this link - https://realtruck.com/contact-realtruck-com/ or phone at 877-216-5446
Very kind,patient and professional customer service- thank you Rafel, appricate the professional updates as well. I will HIGHLY recommend you. Thanks Again.
Purchase was good no problems. If I needed more floor mats I would shop here. I have purchased truck parts from Realtruck in the past and had good results.
Great customer service and the the lady I chatted with online was great, and can't forget the extremely fast shipping Thanks everyone!
The website tells you that the delivery will go out shortly and even received an email that the items would be here in a week. Try August. Ordered June 1st. Customer service says they'll try and source from somewhere else. If they can, great, but I hope I don't receive an older model without the new options.
Title says it all. Chat function on website was nice too.
Easy order, saved some money and quick shipping. Customer service was great prior to my order.
Shipping was fast and free! My steps came in no time at all
I had a great experience. I used your chat service as I wanted to verify the cover would fit between my Adarak rails. The rep was very helpful is researching and verifying the fit.
The delivery was quicker than expected which was beneficial to me as I then had time to install prior to a cross country trip. Speaking of the install, very clear instructions and the top was easy to install.
The only issue I have is with the rear left side corner which does not lay flat on to the trail gate. I reported this and it appears you have sent the issue to BAK for resolution. Would have been nice to know you were deferring my concern.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the miscommunication regarding your order. Our Service team is working quickly to resolve this for you. I have also escalated this issue further to ensure this doesn’t happen again.