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Realtor.comReviews 720

1.3
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Realtor.com Reviews Summary

The company has garnered significant negative feedback regarding its website functionality and customer service. Many users report frustrations with site malfunctions, misleading listings, and poor lead quality, leading to feelings of wasted investments. Customers also express dissatisfaction with the support received, citing long wait times and ineffective resolutions. Conversely, a few positive experiences highlight the dedication of individual agents, showcasing that while the overall service may be lacking, personal interactions can still provide value. Overall, the company faces a challenging reputation, primarily due to systemic issues affecting user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
125
value
118
quality
120
Illinois
1 review
0 helpful votes
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We give Lindsey five stars ‼
She did a great job and was available at every turn of our purchase
She was a wealth of information

Date of experience: June 19, 2021
California
1 review
0 helpful votes
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The home values given by Realtor are pathetically obsolete and of no value to potential hone buyers

I have used several sites to conduct research on possible purchases and have found Zillow, Trulia and Redfin to be far more accurate in their appraisals.

Don't waste your time with Realtor.

Date of experience: June 17, 2021
Texas
2 reviews
5 helpful votes
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Not sure I get this article "The Top LGBTQ-Friendly Cities Great for Home Buyers". What about the top cities for kids or family or elderly? This is a weird world we now live in that sexual preference is highlighted rather than normal activities. Would appreciate it if you would quit throwing sexual preferences in everyone's face.

Date of experience: June 14, 2021
Texas
1 review
3 helpful votes
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Too many questions
June 5, 2021

I was looking at a property they had advertised. I punched text. I got a call immediately from a girl that barely spoke English. She asked about my finances, investment or personal use. Lots of questions that are none of their business. On the verge of a scam. Since I would not answer all her questions she would not connect me with any agent...
Dont waste your time.

Date of experience: June 5, 2021
Nevada
1 review
0 helpful votes
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My wife and I, after 32 years of being married, finally decided to purchase our first home. After consulting many friends here in Fernley, NV., we decided to work with Joe Reisenauer from Coldwell Banker Select Real Estate. Joe guided us through the process of making the biggest purchase of our lives by being meticulous, detail orientated and thoughtful; answering every question we had with honesty. Joe worked extremely hard for us. The best thing we can say about Joe, is he CARES.

Date of experience: June 3, 2021
Michigan
1 review
0 helpful votes
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Marketing scamers
June 1, 2021

Had a bankruptcy a year ago and they were bringing up everything that I filed on. By law you cannot hold those closed accounts against anyone, it is punishable. Told me my credit score was 498, I looked it up on credit karma and it's 580 with no creditors reporting negatively. 0 open accounts, 0 balance.

Date of experience: June 1, 2021
Florida
3 reviews
1 helpful vote
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Not worth anything
May 27, 2021

Don't waste your money! Or your time! Not worth it. Lots of low end hunting people not qualified just looking. Completely a waste of over 30k. No leads but one a terrible test in a fantastic market. Wished I hadn't wasted my money. Literally their system also stinks archaic!

Date of experience: May 27, 2021
Washington
3 reviews
6 helpful votes
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SCAM ALERT
May 16, 2021

I was on Realtor.com today and noticed scam listings galore. Quite a few of these misrepresentations were from the same Realty companies. Generally on a site like this there is a way to report the scam, misleading listing with errors. NOT ON REALTOR.COM. So why are the owners of Realtor.com allowing these potentially fraudulent listings? That is the question that has caused me to move on to another site for my real-estate search.

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
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Very Professionals
May 14, 2021

I'm very please with their services, very knowledgeable and friendly, I would recommend them to handle your property purchase.

Date of experience: May 13, 2021
Wisconsin
1 review
0 helpful votes
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Big issue terminating contract once it ended. Was hung up on intentionally 2 separate times. Beware.

Date of experience: May 12, 2021
Florida
1 review
0 helpful votes
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Jenny Kulzer from Realty Pros Assured put her big "for sale" sign blocking the view of incoming traffic on Halifax Avenue. I asked her to move her sign for the same reason. She told me she would ask for the sign to be placed on the other side of the property for sale. Well, she did have the sign moved but closer to my property and still blocking the view of incoming traffic. VERY SELFISH, DISRESPECTFUL AND INCONSIDERATE! Why would Realty Pros Assured use people like her representing them? Shame on you!

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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$#*!s
May 5, 2021

Hung up on me, no help with buying a place. The agent hung up the phone. No aloha. Bad customer service.

Date of experience: May 5, 2021
Tennessee
1 review
1 helpful vote
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Bought a house
May 4, 2021

I did all of the work for Neely Crombie while she did nothing. I found every property and then asked to make the appointment

Date of experience: May 4, 2021
Ohio
1 review
0 helpful votes
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I hired Jenny Young realtor in Northern Kentucky. She is very nice but it took her a long time to get pictures of my home
Online. Jenny doesnt like to making changes
Or negotiate. Jenny's phone was ringing constantly so it is hard to have a meeting.
Jenny needs more experience.

Date of experience: May 3, 2021
Virginia
1 review
0 helpful votes
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If I could give Tammi more than a 5 star rating I would. She is very knowledgable, as well as approachable and available. She always answered our questions within a reasonable time, and she never made us feel as though our questions were a waste of time. When we experienced a few hiccups in the home buying process, Tammi was always there to encourage us, advocate for us, and get us the best deals. You honestly can't beat a realtor who is willing to work hard for you and who is also fun to be around! We loved our experience with her! If you are looking to purchase a home or sell a home Tammi is your realtor!

Date of experience: May 2, 2021
Georgia
1 review
5 helpful votes
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2 months in
April 26, 2021

I signed up with Realtor.com, 2 months ago and purchased leads for 2 cities. Paid for the full year to take advantage of the 10% discount. Right at $3000 and 60 days in, I wanted to share my disappointment.
So far I have received 7 leads, out of these 7, I have contacted them within minutes of receiving the lead. Email, text and of course the call first. I actually spoke with 2 on the phone, with an answer of we had to fill this out or couldn't browse more listings plus I am not looking for a realtor right now. One I point blank received a STOP message back and the other 4 NEVER responded to my interactions AND follow ups. So 60 days later, an absolute waste of my time, no actual person that responds and no contact info that is usable :/ to say I am disappointing is a nice way of saying it. I know 100% sure that the reason they book you in a 1 year commitment is because everyone would bail within the first 2 month!

Date of experience: April 26, 2021
Nevada
1 review
4 helpful votes
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They have Incorrect estimated home value of my home. Way off! They show my house at 68% less than my neighbors on the same block. They're showing a 2900 square-foot 5 bedroom home with a pool and large lot valued at 101,000. Impossible. Trulia and Zillow show it at 511,000 and homes on my block range from upper $300,000 and mid $500,000. Had it appraised two years ago for a refi and was over $400k. I asked them to correct this and they told me they can't. Where are they getting that info from? I will never use their site to purchase a home. Don't trust their info.

Date of experience: April 21, 2021
Georgia
1 review
0 helpful votes
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You will never get someone to talk to if you have a problem. They literally told me we have 96 other clients. That was their responseto me when I was complaining about an issue that wasn't handle properly! WOW! I would never say that to any of my clients! Zillow here we come!

Date of experience: March 17, 2021
Oregon
1 review
1 helpful vote
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Theifs
March 11, 2021

These people charged 97 bucks to my debit card without my authorization. I had never been in contact with them before. It took a lot of research to even figure out Realtor.com had made the charge because they coded the transaction so that it couldn't be identified.

This is a criminal company. Do not do business with them.

Date of experience: March 11, 2021
Pennsylvania
1 review
0 helpful votes
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I tried to change my market because I had way too many leads for a $30k mobile home on a rented lot. Im reasonable and know you take the good with the bad but this was way too many. Realtor wouldn't allow me to change or cancel. Would not allow it. I had to cancel my debit card and get a new one just to get out of Realtor.com's clutches. They seriously need to do better.

Date of experience: March 4, 2021

About the business

Search real estate property records, houses, condos, land and more on realtor.com®. Find property info from the most comprehensive source of home data online.


realtor.com
San Jose, CA, United States
+44