ReadyRefresh

I never post bad reviews, but, in this case, stay far away. I was a customer for 20 years. Their service has gone down hill and is unacceptable. Deliveries are late and/or wrong. They charged a late fee for an invoice I never received. After being left on hold for 57 minutes I was advised that a supervisor would contact me. It's been 3 months, and I've sent 6 emails to customer service, still no response, despite their assurance that I would receive a call back within an hour. Instead they continue to charge late fees on the late fee. They demonstrate unethical business practices-it's unfortunate.

While the product is good and delivery on time, reaching customer service is impossible. They don' t answer the phone nor respond to any emails. Been trying to cancel my account, due to a move, for weeks without any success. Would never use them again. Even if it were for free

A door-to-door salesmen introduced me to Ready Fresh. He was awesome so I signed up and the first few months were great. The first sign of trouble were the rescheduled delivers. Not a big deal because I was starting to accumulate water. Then I noticed I got charged for a delivery that was never made plus someone edited the order and added a $5 tip. When I called customer service it was in the Philippines. I absolutely hate when companies outsource certain jobs to other countries. As soon as my refund clears I'm cancelling this company. ZERO stars

I wish you could give a negative star rating. I don't quite understand how they are still in business. In the last 10 months I received maybe 2 deliveries on time. Just today I received a text saying the delivery has been delivered - yet the empties are still sitting in my carport and no full bottles anywhere. The chat person offers to remove the charge but that does not get my delivery to me. I will look for any other review sites to post also as I want to warn as many people as possible. DO NOT SIGN UP!

Was only ok for the first few months, then it got bad, real bad. No service I've ever used has been quite this bad. They stopped delivering the water for months on end, made up excuses, gave me wrong orders, tried to sell me stuff I didn't want, make it very difficult to "get out" of the "service." Now they have the nerve to have a commercial where they come to your house and save the day with their water. Let me tell you, more luck finding water in the desert than with Not Ready To Refresh.

I'm not satisfied with my service at all. If I could find another company to deliver Nestle water I would cancel immediately. For at least the last 8 deliveries my water delivery has been rescheduled. I don't feel like a valued customer at all. I even paid extra for the ready refresh + hydration plus thinking that would make a difference, but it has not, my deliveries are consistantly late. They also deliver many of the jugs in beat up containers. This may not be an issue for most and that's ok. But for me, I don't enjoy having a beat up container sitting with all my other kitchen stuff that is in great condition. It's an eye sore.

I agree with previous negative reviews. They add fees at every opportunity. Delivery fee instituted as a gas tax many years ago with the gas shortage and it is now $6.95 per delivery. I opened this month's invoice and saw a $3.00 Invoice fee! They actually charged me to send me their bill! Problem is, other services like Crystal seem to follow suit. I am not unfortunately in a position to lug 5 gallon jugs from Walmart. Will continue to explore options

Since the summer of 2021 we have had delayed deliveries. Understanding that the labor industry is an issue, we didn't complain or think anything of it, delays are to be expected. Months later, the delay isn't a day or two, the dry emails continue... another delay and another. Meanwhile we have 5 empty bottles sitting on our front porch for a week and I need to go out buy and lift cases of water to get us by until they get it together. Calling customer service? Oh, there is conveniently none of that now. No discounts, no offer for extra bottles for the money we spend and having to go out buy bottled water... not even the decency of a human speaking to us about the delays! Quick to take the money though! Maybe if this is how you treat paying customers, it's no wonder you don't have enough reliable workers to complete your work load... whatever the case is, will be looking elsewhere!

Have been a Poland Spring customer with home delivery for >30 years.
Company taken over by Ready Refresh- who chooses not to send out invoices. I have requested x2 now to have invoices sent in USPS or e-mail as I will not provide this Company or any other Company my credit card and/or bank account number for billing. Now last month they charged me $20.00 late fee without informing me for paying late. Can't seem to. Get response from anyone on this

Our company has tried to cancel one of our various account since August 2021, they continue to charge us for this account even after refunding each of the erroneous charges. I've spent countless hours trying to reach customer service, and they are just not there. When I finally got a rep on the phone and went through all the information, she was not able to help me and told me she would escalate and that I'll receive a call within 5-7 days. She was not able to transfer me. I am still trying to cancel our account. Extremely frustrating experience which is on-going and no one has the time to be doing this. Pay the extra $$ to get better service elsewhere. I had to at least give them one star but not deserving.

I can't put 0 stars... what a pity!
The first delivery was fine, even sooner than promised.
But the second one... oh my gosh...
They cancelled 4 times without telling us. I rescheduled each time by phone, and they assured me that the next one will be ok... I just received my water today (5th scheduled day), and it has been 9 days from the first scheduled delivery day.
A manager should have called me this morning... but of course he didn't!
It's the last time I trust them.

This company is an example of money comes first. They are using the corona virus as the reason for not having time to deliver to their current customers while at the same time charging over 10.00 a bottle to current customers and giving new customers bottles for less than 5.00. I've created a new account to see if I can get my water sooner since I doubt that I will receive my water anytime soon. They have rescheduled me 5 times within the past 2 weeks. They claim there is not shortage of water or workers but yet they can't deliver. This means they are catering to all of the new customers first. I am going to cancel my service as soon as I can set up another option. Very dishonest company. (My bill is running 85 a month for no more than 4 bottles at the most).

No longer can get deliveries on time. Busy signal most of the time at customer service. 5 gal. Jugs soiled and oddly shaped. A new charge to speak to someone? Crazy billing. 3 bills a month instead of one. The only positive is the delivery man who has to apologize for this bad company.

I don't even know where to begin. This is a business account. They leave the water bottles outside when the office is already closed. They came to clean my dispenser, which I purchased from Home Depot but broke it in the process. The charge a different business for services that were done for this business. The customer service reps consistently say uh, uh, uh, uh, uh on the phone. You repeat yourself to them multiple times and they still don't understand what you're saying. I just cannot take it anymore. I'd rather drive and pick up my own bottles elsewhere then continue to deal with this mess of a company.

For starters, I wished I can give then 1/2 star. It's been over 2 weeks they still haven't picked up my empty bottles. Also I keep getting notifications my water delivered, when it's not due for another month. I've spoken to customer numerous times. Problem still not resolved. Ready refresh just changed their rules regarding a live customer service, they charged a fee of $4.99. Which ridiculous. If you need assistance you have to refer to their App, which isn't accurate or up to date. Meanwhile they no problem charging my card every month. I wished I could find another company.

This company bought out Palomar Water in San Diego. Not only did they raise my price, but the product is substandard (purified) water. My bill was $34.99 and they charged me a $20 late fee in the middle of a pandemic. Rude service. They lost this customer. Hope their conscious allows them to sleep well at night.