ReadyRefresh

ReadRefresh has more in common with herpes than any legitimate delivery service. Once you have it, it's impossible to get rid of. Weeks after requesting cancellation, I am still be notified of future deliveries

Please do not use their service or should I say lack of service. This is the worst company I have dealt with in years. They had a referral program where you get $50 for referring a friend. I made the mistake of not only signing up with them but referring my elderly parents. I have spent 2 months trying to get my credit with no luck. Emails, several hour long phone calls and nothing. Plus they messed up my parents order. Didn't bother to knock on door when leaving water or asking if they needed help. One of my orders was somehow doubled. At least my driver had the good sense to know it was a mistake. I cannot express how disappointed I am with their lack of service and customer service call center is the biggest joke. Supervisors are just as bad and could really care less. I can't believe Arrowhead/Starbucks etc. would want a company like this delivering their product. Please do not sign up with them you will be disappointed.

We were recommended this service because they were in cooperation with Costco. We received our first shipment today. The dispenser and four 5-gallon bottles were sent to my neighbor's patio, which is two doors down. I can't go get it, because I'm recovering from spinal surgery, so I can't lift anything over 8 lbs. Fortunately, my neighbor was kind enough to move the shipment off his patio. When I called their customer service, I waited 30 minutes and got hold of a guy who says he could order a next shipment for me, but it'll take a week to get to me. After I complained that this is unacceptable, the guy stopped talking for 15 minutes and then hung up. This is such an insult. How could they treat their customers like this? I don't think I want to continue using their service anymore.

Only giving one start because you have to. If it was up to me I would give them 0 stars... Absolute WORST water company ever! Have been nothing but issues and headaches! Water cooler leaked over brand new hard wood floor causing damage and wanted cooler replaced and still waiting on it. Almost all deliveries are incorrect and some never even show up. Your customer service department pretends to solve the issues by telling you that they will replace something but earliest delivery date is minimum 5 days. And then when the date does arrive, the items never show up! Your company is very unreliable and you make people wait on hold for a MINIMUM of 30 minutes. Don't waste your time with this company!

They keep changing the 'confirmed' delivery date. Not once, but 11 times.
Reason: "Operational challenges"
And customer service has NO answers. 800# has 40 minute wait
If they can't deliver, then close

This company has some nerve! After being a solid customer for so many years, I closed our account in January because we have moved. I spoke to someone and made sure we are paid up and she confirmed a zero balance. After a few days of closing, we removed our payment information being there's no reason it should remain online with a closed account.

This company tried to charge my closed checking account AND when they didn't succeed added a NSF fee because their fraudulent charge did not go through! Had a feeling after reading so many of these bad reviews that I will be one of their many victims.

Their past due notices were forwarded to my new house in NY and it has gone up to $80! I've emailed them and nobody has given me any explanation what the remaining charges were for except they kept repeating that it has collected NSF fees.

I say this company is dangerous and reckless; be very warned.

Constantly stating on their way, you wait and then get an email stating rescheduled or product out. I call bull! How do you not know if you have the product or not the day before?

Service has so declined since we lost Poland Springs. Now even worse with constant no shows and last minute rescheduled on a regular basis.

I think it's time to call this quits. Thank God for my reverse osmosis. Put your money into your own system at home. Worth it with these price increases constantly happening.

They delivered 2 boxes less than what I paid for. Their customer phone line don't take any calls but directed you to to do an internet request submission which would take 5 to 7 business days for them to respond. After 7 days they autogenerated a reply indicating the amount delivered with no reconciliation action.If you notice this pattern of delaying tactics and possibly deceitful behaviour, please post here.

Ready Refresh is supposed to deliver water to our office each month. Since May we have not received a delivery. I have called multiple times questioning the constant "reschedule" that never happens. Finally, today after countless calls I was informed that our delivery of 2 bottles each month doesn't meet their new minimum requirement for delivery. What? I searched through all of my emails from them trying to locate a new policy or comment indicating this was an issue. Nothing. Will now be looking for a new water service company. I can handle delays and supply chain issues, but the lack of communication is astonishing!

I generally am pretty easy going, but dealing with this company gets my blood boiling. Delivery dates and time are incorrect, they have terrible customer service, they charge for everything that is their mistake, and there is no correcting it. Truly, they make Spectrum and banks look really good!

Once upon a time this company was good. I don't know if they got taken over by new management, but they are beyond horrible now. They do not make deliveries when they claim they did. Charge your credit/debit card for goods they never provide. And then when you complain, their records magically indicate you have no account.
My advice after dealing with this company and giving them three second chances, find another water delivery service. If you enjoy banging your head against a wall dealing with idiocy, get your water from ReadyRefresh.

And have wasted at least an hour of my life trying to remedy their mistake!
Very difficult to get in touch with.
They reupped a membership program without letting me know.

I chatted. I called. Was told they would remove the charge.
Now I've emailed again!
Now they want me to pay and "next month" they will refund me. WHAT?
How can I give them ZERO?

Horrible. I'd love to find another water delivery company.

I closed my account due to leave the. USA, and they deducted $75.00 from my credit card, while I never ever signed any contract with them. Very poor services & big money laundering company fraud company in US.

I have been using ready fresh for a year now. And it has been a great experience. I have nothing but positive comments to say about this company. I had a chance to directly speak to the owner on the phone when I was having some financial difficulties. He even gave me a discount. Because of readyfresh I stop been anxious about carrying big water bottles from the store. Can you imagine lifting groceries and a water? My water bottles are dropped at the front porch ans it's a relive.

I will do a free commercial for them to promote their products
My family and i Feel happy and Fresh with readyfresh.
From Washington DC

I have been a customer for at least 5 years. Service in all ways has gone downhill since then. It is now at an all-time low. There is no way to see what i am being billed for. Customer care reps are very nice, but nothing they "change" ever happens. Incredibly frustrating! My last delivery was suddenly "rescheduled" to the current day, which meant that i could not cancel. I was not scheduled to get a delivery in this month. I have way too much water now, and the bill is through the roof. No one answering on CS line...

This is my second review. After all my problems with them, the account was cancelled 9/3. Over 2 months later, I get 5 bottles delivered! The won't pick them up, only empties! There better not be any charges! Worst ever! Don't use them!

I rarely write reviews...something has to be either exceptionally great or appallingly awful. In the case of Ready Refresh, it is the latter. Do yourself a favor and sign up with any other company for water delivery. Not to go into small details, the overall situation is that they are inconsistent, they never do what they say they're going to do, they seem to not communicate internally so information either never gets passed along or it gets totally convoluted. Although the customer service reps are nice on the phone, the screw-ups are not their fault and they also can't really help you. My advice is to stay away or plan to waste much time on hold waiting for a resolution...which may never come.

I have been a loyal customer in two different states for many years. Since I moved to this new state, it's been 3 years of missed deliveries, incorrect deliveries, coolers breaking down, and constant rate hikes. You can't easily reach them to correct the problems, their app offers chat, but when you click on the icon that says chat available, it then says no one is available. If you call be prepared to wait a long time to reach someone. When you do, they are often unwilling or unable to fix the problem. I've stayed with them because I like the taste of the water, but I'm looking forward to ending service with them when I move out of state.

Absolutely worst customer service and service. Can never get through to customer service, always reschedule delivery and worst of all was sent a replacement unit that appeared to be taken straight from someone else to my home. Unit was dirty, missing tray and 12 days later the service light came on. Have been trying to reach someone at customer service for over an hour. Please take this review at your discretion but it is 100% truthful. Totally unprofessional company. To top it off they continue to raise their prices even though their service drops. Time for me to make a change. If I could ever get someone in customer service to let them know.