Raymour & Flanigan

Before moving into my new apartment, I had a vision of getting a new leather sofa. I got the protection plan becouse I thought it would be a good idea. I got The Cole Collection Reclining Sofa which I loved. I noticed that one of the reclinners sat higher than the other. I called The platinum Protection to solve the problem. The tech come in, tells me there is nothing wrong. A couple of years later, The sofa started to rip at the seam. So I called The Platinum Protection to solve this problem. Today the Technition came in today and told me ' That I am using this reclinner more than the other'. I even laid down to show him the differance. He and customer service told me 'Its not under warranty'. Do not get The Protection Plan, not worth $129.95.

I was woken up on a Saturday morning at 7:45 AM by their delivery drivers. The only problem is I never ordered anything from this company. The driver went back out to double check and found out the address was the building next to me, but didn't have the common human decency to come back to apologize for disrupting me on my day off from a long hard week of my work.
Not wanting to let this stand I got dressed and went outside to find out what happened and instruct these people on how they should have come back to let me know it was a mistake and APOLOGIZE and all I got from the lead driver was "get out of my space, he doesn't have to do anything."
Calling customer service was no help either.
It seems this is a privately (family) held company so they don't have a need or desire to look at complaints like these or any others on this website. They will just keep all the money they have already made and then enjoy their lives even after the business, one day, is no more.
But at least there is one more customer who knows I never have, nor will I ever, do business with Raymour & Flanigan. (And add Bob's Discount Furniture to that list as well while you're at it.)

I visited R&F today with hopes of purchasing some new furniture. The sales person Mary was very pleasant, I had dealt with her before and was very satisfied at the outcome. Upon finalizing the sale of the furniture I remembered I had an issue with the 5 piece leather recliners I had purchase along with the maintenance warranty. I mentioned to Ms. Sanchez ( customer rep) that the back were peeling. She looked up my name and proceeded to tell me the warranty agreement had expired.( it was for 5 years) But they can send someone to see what they could do but it will be 90.00 service charge. After showing them the pictures of the peeling chair she said they would have to investigate, which could take 24-48 hours. Between her and the manager( Eric, Davis) trying to figure out what to do I'd have to say 40 mins were wasted and my main question remains unanswered which is, How can something that's suppose to be genuine leather start peeling?
No, I'd have to say they have 24-48 hours to fix this. I paid for leather, not pleather.

For a couple of weeks i was looking for a new sofa. I usually go to Value City Furniture which I have for years. I saw a sofa online at Raymour and Flanigan so I went in to the store on W.Ridge road here in Rochester on 5/27/23. As soon as I walked in I was greeted at the door. ( I thought that was nice). I Told the sales rep what I was looking for and he had me follow him downstairs. I was looking to see a Chocolate Sofa with a queen size pull out bed. He says we don't have the Queen sofa on display but we do have a full size one. After sitting on the sofa I felt it was it was comfortable and the cushions were wide. I didn't actually get to see the color i wanted but purchased anyways. After the delivery i was not happy with the color and did question it. I also wasn't happy with how small the actual size was one i got to see it in my Livingroom. So called and spoke to sales rep that same day about the color and was assured it was the right color. 2 days later i called back to return the sofa and what i needed to do and was told i COULD NOT RETURN IT and THAT THEY HAVE A NO RETURN POLICY. Unbelievable. So now i am stuck with a 1400$ Sofa that i do not like. I will never buy anything from here again and your "No Return Policy" is a bunch of s***.

Last year my husband and I purchased a sofa and loveseat that reclined. Also with our purchase we decided to get the 5 year warranty thank goodness we did. We owned the couches for a total of 11 months but only used the couches for 4 months. In that 4 months 3 out of the 4 recliners broke. We called they sent a technician out they reported but to raymour and let them know so they decided to just give us a re-seclet. We first visited the store on Boston rd nothing we liked we then went to the one on Riverdale dr west springfield found 1 we liked. After driving back and fourth several times wasting time and gas we finally got ahold of a manager who gave us a number to call and deal with the platinum protection plan the woman we dealt her name was Melissa not only was she not nice she was unhelpful. We asked to speak to her boss she said she was the highest person we could speak to. Now I have worked in customer service there's always someone higher but she wouldn't let us to speak to anyone else.

As a former employee, I was in disbelief when I had to repair furniture that either had a broken frame, fabric issues, spring and stitching defects to customers as new. Of course it always looks great since what customer is going to remove the backing of a sofa or chair to really know if it was repaired. They are very dishonest and not to be trusted. Sure they do have pieces that aren't damaged, but how about those customers that paid the same price but recieved a repaired piece of furniture. I mean their prices are ridiculously expensive and it's no better than ur no brand furniture. It all comes from China and by the little foot prints on the boxes it does make u think what is the deal with that? This is not a disgruntled ex- employee not at all. It just not right especially for the amount of profit they make. Its insane. Idk, but I should have wrote the 2yrs ago when I left the company. All I'm saying just be careful ur hard earned money deserves respect. By the looks of it they have quite a bit of pretty nasty reviews.
IQI

We went to Raymour & Flanigan to shop for a recliner! There were so many recliners to choose from and all of excellent quality. Our salesman, Daniel Kofchock was such a huge help! He explained everything well and we felt so comfortable buying our recliner from Raymour & Flanigan. In the past we have had terrible experiences with buying furniture. We are 100% confident that our recliner is going to be what we expect high quality to be. Dealing with Daniel was such a wonderful experience and so much fun too! We felt like we were talking to an old friend. I highly recommend buying your next piece of furniture or ALL of your furniture needs at Raymour & Flanigan. We shopped at the one in Reading PA. I have been looking for a recliner where I don't have to use ANOTHER chair for my feet, this King Power chair is exactly what the Dr ordered! I can actually fit my whole leg on the chair and not have them dangle down!

Very satisfied and happy customer! AND very blessed! Thank you JESUS for all my blessings and for dying on the cross for all of us! You are the air that I breathe! I will praise you FOREVER!

Purchased all of my furniture for my home from Raymour and Flanigan with the platinum protection plan. Afree a week of having my dining room table the wood started peeling up from the center planks where you would attach the table leaf. I called the customer service line to have them come out and look at the table they came out looked at the table told me that they were unable to fix it and there's clearly something wrong with the table because it should not be doing that meanwhile I had the table for one week I didn't even barely use it yet there was no water on the table or anything that would make me have a reason to believe something happened to the table other than it was poorly made. Customer service calls me letting me know that they are going to be replacing the table top I say that's great she told me I did not have to replace it right away and then I could call back when I was ready. Covid happens I called back they tell me they're no longer coming out because of Covid so I waited until a couple months past and then I called back again and they tell me they're no longer replacing the table. This is disgusting customer service and a rip off with poorly made furniture. Buyer beware! I wouldn't buy my mother a birdhouse from Raymour and Flanigan if it came down to it.

SAVE YOURSELF FROM WHAT I HAD TO GO THROUGH AND SHOP ELSEWHERE!
Read the fine print on materials, and their 'no return, no refund policy! Needed a 'leather' chair to match my real 'leather' sofa which is still perfect after 20 years! I thought i that had found it. I ordered the chair and paid up front the $700 plus delivery. Supposedly brand new, and it came with the chair stitching already separating. I called back within the hour that it was delivered. I was questioned about it, and told that I could have a 'repair' person sent to me!
I refused to be left with a 'repaired' brand new $700 chair! Then I was told I could have it swapped. Between receiving a chair in need of repair, I further found that the the $700 chair had 'Plastic' legs! Not even wood! As well as the chair material being mostly vinyl, and very little real leather! But, still priced like a real leather chair! I was told when I asked for a full refund because of the ridiculousness of the whole story, I was told of their No Refund Policy! Even on top of it all! I still wanted to talk to the store manager, but was told that my message would be left, and I would receive a call back. I also told them that I do not want any replacement either! I never received a return call, and by the following monday, they sent a crew to 'swap' out the chair! I sent them back with both chairs, and still i never heard from anyone!

Overpriced cheap furniture!
No concern for any customer satisfaction!
Worst return policy!
Store managers who could care less!
If you are not ok with all of that?
You can always choose a 'store credit!'
With the refusal to give me my refund, I had go to my bank to get involved, to have my $725 'taken back!'
Save yourself from what I had to go through and shop elsewhere!
J. Parson New Castle, De.

THE WORSE PLACE TO SHOP FURNITURE, I WILL NEVER SHOP THERE AGAIN I WILL NOT RECOMEND ANY FRIENDS OR ANY OF MY FAMILY... IF YOU BUY YOUR FURNITURE THERE, DON'T BUY WARRENTY DON'T EXIST... PLEASE... DON'T BUY NO WARRENTY, I BOUGTH MY LEADER SOFA AND SINGLE CHAIR AT THAT TIME I DID PURCHANCE AFTER YEARS OF USED SOME AREA FATED SO WE VISITED SAME PLACE WERE PURCHANGE MY FURNITURE, THE CUSTOMER AGENT WHO HELP US... TOLD US A INFECTION WILL BE DONE. THE PERSON WHO CAME TO INPECT THE SOFA AND THE CHAIR ALL HE DID WAS SPRAY IT AND THAT IT. HE SAID THAT ALL HE CAN DO NOTHING MORE! WHAT A WASTE OF MONEY... PLEASE DON'T WASTE YOUR MONEY!

I've ordered $10,000 worth of furniture from Raymour and Flannigan since March of this year. Deliveries came in 2 separate shipments (still pending the 3rd one) which I should mention arrived about 2 hours late past the 3hour time frame I was provided. But, I understand things happen. NOW today... ottoman I waited 3 months for which was a "special order" to match the couch I purchased arrived and it was the wrong color. I spoke with a manager who was very unapologetic and stated that "that was a mess up from the factory and that special order is no longer available". So I questioned why I was able to special order it and he stated "well it was available when you ordered it but now it's not." So to summarize, I ordered something that was a special order and waited for 3 months for its arrival and since they couldn't produce it, they just sent me a different color in hopes that I wouldn't notice. All he offered me was a refund and took the delivery fee off of my next purchase. In addition, I also ordered a special order chair that was promised to me in 10-12 weeks. And when I called to check on the status of that chair, they told me it wouldn't arrive until September-October which would be approximately 24 weeks. But if I hadn't called to check on the status then I would have never known. The worst customer service I have ever experienced especially with such a large purchase.

We will never purchase from Raymour & Flanigan again and will also be telling everyone we know to avoid at all costs. My husband and I purchased a bed from the website at the end of October. The online listing did not mention it was a special order bed - it only said the bed would arrive by December 4th at the absolute latest. On December 4th - no bed and absolutely no update on when we would get it. We called customer service several times only for them to tell us they had no ETA so we could be waiting for weeks. Several days later we finally decided to give up and ask if we could cancel the order so we could start looking elsewhere. Of course, at that time the customer service agent was able to magically make the bed appear and told us it was delivered to the warehouse and would be ready for shipping mid-December. We schedule the delivery date for 12/14 and despite the email confirmation saying we would receive a tracking number on the day of delivery, we never received one. We blocked off our morning from work to be available for the delivery only for them to never show up. No email, no call, nothing. When I reached out to customer service, they told me the bed was missing parts so they decided to delay the delivery and asked me to reschedule. I patiently rescheduled to 12/17 and again no tracking number was sent. When the delivery folks finally arrived with our bed and opened all the boxes in our room, they told us that there were missing parts - AGAIN. They refused to go look for the missing parts in the truck in case they fell out because they noticed the package was ripped from the morning, meaning they knew it probably fell a long time ago. Why did they even bother delivering it if they knew this? They called a supervisor who refused to provide us next steps or give us an ETA on when we could receive the parts. Not a single person could tell us what we should do so that we did not have to sleep on the floor any longer. We asked them to take the bed back and give us a full refund and are now stuck without a bed and back at square one because we are so fed up with this extremely incompetent company. DO NOT PURCHASE FROM HERE!

This is been the most infuriating company in the planet to deal with! Firstly we bought a sofa and loveseat 3 years ago, which only was comfortable for a couple months. With the platinum protection we also purchased, we had a technician come out literally one year after purchase and told us they could not really do much to fix the MANY problems with these two pieces (the problems included sinking cushions, worn fabric, springs popping out of the seat!, sagging supports, etc... after ONE YEAR!) Both my husband and I made at least 6 calls to the paramus NJ showroom to speak with a manager and the manager was always busy so we would leave messages and we never once received a reply. Two years later and several attempts to have our couches fixed, and they finally agreed to replace the furniture. The last technician who came out said these couches were quote embarrassing and unfixable, and he was nearly angry that customer service gave us such a hard time. He said a day or two and we would receive store credit for new couches (which we did not want because we are so disgusted with this company and all of it's facets, but the couches are unusable and three years old, we spent thousands of dollars on them, so I guess replacing them is the only option that could work). I have called the customer service line every day for a week and have not been given one straight answer. One day they blocked my number and we knew they did because when my husband called it went straight to an actual person and when I called about 20 times I kept getting an answer machine and eventually they just picked up and hung up on me a few times! It is becoming personal! Also several emails sent to a customer care rep who told me I would hear from a leader within 2 days... unsurprising I have not heard anything (this all has been ongoing for over a month now). Oh and in the meantime my 2 year old got stuck in one of the couches because of how badly they are disfigured and nearly suffocated! I wish we could go back in time and get proper couches from ANY other store BUT this terrible one. They do NOT stand by their products and they have HoRRENDOUS customer service. It is not only the product they should be embarrassed about, it is the entire company.

DON'T LISTEN TO THE SALESMAN. THEY DON'T HAVE MORALE OF DOING BUSINESS. BE CAREFUL WITH WHAT THEY TELL YOU. DON'T GO TO THE ONE
6501 HADLEY ROAD, S. PLAINFIELD, NJ *******
THEY ARE DISHONEST PEOPLE.

I received the chair that I ordered on May 1st. I sat in the chair with the pillow that it came with and it seemed to be fine. When I took the pillow off I notice a defect ( A BIG GAP) between the bottom cushion and the attached cushion. I then sat back on the chair and it made a popping sound. When you sit in the chair and get up the popping noise is clearly heard. There is also a noticeable gap between the top attached cushion and the bottom cushion. A technician from Raymour came out and took pictures of the chair with no one sitting in it and of course, you cannot see the wide gap or experience the popping sound from the chair when no one is sitting in it. He informed me that a supervisor will review this and get back to me. So far I have not heard anything until I called on July 13th and someone finally answered the call. Please be advised that when you call *******484 you must try about 6 or 7 times because you will get disconnected. This is terrible customer service! I spoke with Shannon and Leonia and asked them both who was the president of Raymour and what was the corporates address. Surprisingly, they both did not know the answer to this question. All employees should know the president and the corporate address. I was told, if I needed that information, I would need to google it! I just don't understand why employees don't know this information for God's sake, your work for the company.

Shannon stated that the technician found nothing wrong with the furniture and I was shocked to hear this because he clearly saw the large gap and heard the popping sound. He suggested that they may fill it in with more cushion? What the What? I do not want a refurbished chair. I paid for a brand new chair and expect it to be in good condition. I either want it replaced or my money back. Furthermore, I was told that all the chairs are made like that. All chairs do not have a wide gap and do not make a popping sound when sitting and getting out of a brand new chair.

The name of the chair is Densmore sku # *******