Anne M.

I visited R&F today with hopes of purchasing some new furniture. The sales person Mary was very pleasant, I had dealt with her before and was very satisfied at the outcome. Upon finalizing the sale of the furniture I remembered I had an issue with the 5 piece leather recliners I had purchase along with the maintenance warranty. I mentioned to Ms. Sanchez ( customer rep) that the back were peeling. She looked up my name and proceeded to tell me the warranty agreement had expired.( it was for 5 years) But they can send someone to see what they could do but it will be 90.00 service charge. After showing them the pictures of the peeling chair she said they would have to investigate, which could take 24-48 hours. Between her and the manager( Eric, Davis) trying to figure out what to do I'd have to say 40 mins were wasted and my main question remains unanswered which is, How can something that's suppose to be genuine leather start peeling?
No, I'd have to say they have 24-48 hours to fix this. I paid for leather, not pleather.