This was my first experience purchasing tickets through ratemyseats.com
I had a great seat (except for people standing up in front of me) -- a clear line of site to the stage.
This was my first time using ratemyseats.com. I used it to find great seats for a Mets home game. Transfer of tickets was a breeze. The photos from the seat locations were accurate.
Hi Henning,
We appreciate you taking the time to leave a review. We're so glad to hear your first experience with us was a positive one and that the photos on our site were accurate and helpful. If we can be of any assistance for future ticketing needs, you can reach out to us directly at hi@rateyourseats.com.
Best regards
First time in Yankee Stadium and everything was perfect, tickets on time, clear and easy.
Hi Angel,
Thanks for taking the time to leave a review. We're happy to hear everything was clear and easy during the buying and delivery processes and we hope you enjoyed the game! If we can provide any additional assistance for future orders, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Really nice and easy to purchase. It showed me everything I need to know
Hi Jonathan,
Thanks for taking the time to leave a review. We're happy to hear we were able to show you everything you needed when buying tickets and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Easy purchase and access to tickets. Very affordable and easy to find seats
Hi German,
Thanks for taking the time to leave a review. We're happy to hear it was easy to purchase and access your tickets after purchasing them on our site and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
It was a smooth and fast process. Tickets were delivered within seconds with not one single issue!
Hi Melissa,
Thanks for taking the time to leave a review. We're happy to hear the buying process was smooth and fast with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
This is a SCAM. Took $1500 from me, no tickets provided. Said they will come later but they did not. This site should be shutdown. I told them I'll be refuting on my credit card and they said I'll never see the money for 8 weeks at best. They were rude, misleading over chat and I would NOT ever spend a $1 here.
Hi Aharon,
I am sorry to hear that there were issues with your order.
At your convenience, please provide your order number so we can lookup your order and provide additional assistance.
Best Regards
I purchased tickets in the amount of $400 for a concert that should have taken place Mar 11- but it was cancelled. I've called them numerous times to find out when I'll be issued a refund first 5-10 days, then 2-4 weeks, & now 5 weeks later I guess they've given up bc they won't even give me a time frame anymore! Don't Use this crappy site! Stick with what you know!
Hi Rachel,
Thank you for taking the time to leave a review. We certainly understand how frustrating it can be to wait for a refund, especially when you were expecting it sooner rather than later. Your order information has been passed along to our customer service team, and you can expect someone to be in touch with you soon. If you have any further questions, please send us a message at hi@rateyourseats.com.
We paid 190$ for 26$ seats! They have poor customer service. Scam and liars! Sold us seats that were advertised as being part of a club with great covered seats... we got there to find the seats had changed due to expansion which was completed bf I bought the falsely advertised tickets. And we were in the nose bleed section with direct sun amongst people that paid 26$ for their seat- I called this company and this moron woman with a major attitude could not shut up long enough to understand what I was trying to tell her. Total inept company all the way around!
Finding tickets was easy and i did need to change a contact number to which the customer service replied and assisted quickly; however, once purchased I would have like to have received the tix immediately via email or text
Hi Daniel,
Thanks for taking the time to leave a review. We're happy to hear it was easy to find tickets and change the phone number associated with your order! If you would like an update on the expected delivery date of your tickets, we can be contacted directly at (866) 270-7569.
Warm regards
Poor because bought 2 tickets & said total was $261 after card was ran ended up bn $743. I then immediately tried to get a refund & was given the run around & told it coukd possibly not get refunded & take over a few weeks. This is unexceptable i will NEVER use this site to purchase tickets again
Hi Christian,
Thanks for taking the time to leave a review. A final total is shown on the checkout page once a delivery method is selected. Once chosen, a breakdown of the total is shown which includes a subtotal, applicable serves charges, and an updated final total. All of this information is shown on the checkout page before confirming an order. If we can provide any additional assistance, we can be contacted directly at (866) 270-7569.
Warm regards
Very misleading website I saw some tickets that I was interested in in a specific area of box seating. Look like a great deal, so I purchased the seats after I purchased the seats. It turns out the box was not in the area located on the map, but behind the second level and behind the handicap seating, very misleading, and they would not refund my money. I will not be using this website again
Hi Ramon,
Thank you for taking the time to leave a review and make us aware of the situation. Our development team is currently checking on our seating information and inventory for the Concord Pavilion to see if there is any way we can improve the user experience there. In the meantime, we happy to hear the partial refund offered to you was an acceptable resolution, and we hope we can be a trusted source for future seating information and ticket purchases. If we can provide any additional assistance, we can be contacted directly at hi@rateyourseats.com.
Warm regards
I purchased post malone tickets in December of 2019 it was canceled due to covid 19. It has now been well over a year as it is May 2021 and I'm still waiting for my refund! I will never ever book tickets with them again! Terrible lack of communication on their end! Please stay away from using them
Stay away! This company seems great with their seat picture they offer you but it quickly turns into a nightmare once they have your money! My purchase turned bad within 24 hours! Very sneaky company complicated ticket transfer requiring a desktop computer special equipment then asking to violate Ticketmasters transfer terms too. Sneaks in some high service charges per ticket over $60! Wow! None of this is upfront! I can't do what their asking to get my tickets and now there's no support on their lines. Nobody answers! Still trying to get a refund. Don't use this company they are not reputable or upfront. Their one star rating says it all!
Hi Debbie,
Thank you for your message. We have been in contact through other platforms and are getting you the assistance you need to ensure you receive your tickets well in advance of your concert this fall. I hope you find this satisfactory, and please do not hesitate to reach out to us with any additional questions.
Best Regards,
Purchased tickets for Kenny Chesney concert prior to covid only to have it postponed two years. Fine…concert finally happens, we attend with our rate your seats.com tickets to be escorted to guest services because the tickets are fake/scalped. BS on the 100% guarantee. I've been talking to customer service nearly every day since then and emails they claim will come, never do. They are giving the run around and I've given up hope that I'll ever see our money back. Reporting to BBB as well now. Avoid at all costs!
Hi Danielle,
Thank you for taking the time to leave a review. We're so sorry to hear about this situation with your tickets. At your earliest convenience, could you please send us your order number and a brief description of the tickets you purchased to hi@rateyourseats.com so we can take a closer look at this for you?
Warm regards
Order #*******
A fraudster with an active account under the name '-' is using the platforms Rateyourseats.com (merchant) and Ticketmaster.com (fulfilment) to try to get paid for tickets which are not in their possession. I never received my tickets and I didn't have any means of entry that the stadium staff would accept. The seller's ID is shown as '-' and has not provided any means of contact.
This incident violates not only their 100% Buyer Guarantee on Rateyourseats.com "tickets will be delivered on-time and they will be valid and authentic - or your money back" but also the consumer protection laws currently in effect.
More than a month and several long communications later, the merchant refuses to issue a refund, and even refuses to deal with the matter while the charges are disputed with my credit card company.
***Update
Hi Joseph,
Can you send an email to hi@rateyourseats.com with your order number so I can contact you directly about this order?
Thank you!
---
Hi Joseph,
Thank you for your message. I am sorry to hear that you were unable to attend your event last month.
I have a request out with our team to review your order to understand what happened. I will follow up with you shortly so we can make this right by you.
Thank you for your patience and understanding.
Best Regards
We purchased 4 tickets months in advance of a VT football game for $400. They didn't provide the correct address to UPS so we never got our tickets. They said they were reissuing them, but then 30 minutes before kick off we got a sorry your out of luck email and basically said their terms of agreement protected them against "lost" tickets. They weren't "lost"! It was 100% their fault for providing incomplete address information. Terrible customer service responses for the two days that I worked on trying to get them reissued!
Got tickets for Harry styles for 2021.
The total amount was not revealed to me until I ok the purchase. Be aware you can not cancel your tickets even 10 min after purchasing it. Even if you did it by a mistake. No supervisor to talk to. They add about $50 to the price to of a single ticket. Very unhappy. I feel like my customer rights of transparency were violated. This is BBB case
HI Maggie,
I am sorry to hear about your experience using our website to purchase tickets. Our service fees vary by ticket, and are shown on the checkout page prior to completing your transaction.
Please see our FAQs for additional detail: https://rateyourseats.com/contactus.php
Best Regards
I have 700 wish of Miranda Lambert tickets for lake tahoe sept 2nd. It's rescheduled for a year later and I get nothing. They will not refund anything. I waited in hold for 2 hours and the man was ruder than I can explain. I would never buy from them again!
Hi Angela,
Thank you for your message. I'm sorry to hear that you did not receive an outstanding level of service from one of our agents.
Unfortunately, the concert was postponed due to un-safe conditions caused by wildfires.
If the concert is canceled, you are covered by our Buyer Guarantee and will receive a full refund.
Best Regards
I booked tickets through this company, RateYourSeats.com for Doobie Brothers concert. It was rescheduled for over a year later and I will not be in the country at the time of the rescheduling. I asked for a refund as they advertise "100% Money-Back guarantee" on their website I was quite rudely denied and told "your best bet is to resell the tickets online". Run, Run Run from these people!
Hi Robert,
Our Buyer Guarantee ensures that customers will receive a full refund if their event is cancelled. If an event is rescheduled, customers may use their tickets for the new date or re-sell them.
If your concert gets cancelled we will uphold our Buyer Guarantee and you will be contacted about your refund options.
Best Regards,
RateYourSeats.com
Overview
RateYourSeats.com has a rating of 3.1 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. RateYourSeats.com ranks 19th among Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marli,
Thank you for taking the time to leave a review and for giving us a try! We're so glad to hear you were able to find a great seat. If we can be of any assistance for future ticketing needs, please feel free to reach out to us directly at hi@rateyourseats.com.
Best regards