Everything went smoothly. I liked how you could see seat rating and compare them with the deal ratings.
Easy to order, safe and secure. I usually receive tickets same day
Hi Julie,
Thanks for taking the time to leave a review. We're happy to hear we're able to help you find seats that aren't available on some other sites and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Love that you can see your seats before buying. Highly recommend.
Hi Melissa,
Thanks for taking the time to leave a review. We're happy to hear our in-seat photos were a helpful resource when buying tickets and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
My first time using this site and was a little hesitant on using to buy resell tickets. Within a couple hours I had the e-tickets downloaded.
Hi Sherry,
Thanks for taking the time to leave a review. We're happy to hear your tickets were delivered quickly and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
We had great seat location and view of the stage. People in front of you should sit down or buy lawn tickets where they can stand and dance!
Hi Nada,
Thank you for taking the time to leave a review. We're so glad to hear you you had great seats and a good view of the stage - the photo you attached definitely proves that! If we can be of any assistance for future ticketing needs, feel free to reach out to us at hi@rateyourseats.com.
Warm regards
Unclear how they had tickets for The Cure that public could not buy. But valid ticket and sent 10% off offer that Vivid didn't match in time.
Hi Paul,
Thank you for taking the time to leave a review. We're so glad to hear that you had a positive experience with us and that the tickets to your event were authentic and valid. If we can be of assistance for any future ticketing needs, please feel free to reach out to us directly at hi@rateyourseats.com.
Best regards
Bought these seats for my grandson's first Cardinal game.
The seats and price were perfect.
He had a great day!
Hi Dave,
Thank you for taking the time to leave a review. We're so glad to hear your grandson enjoyed his first Cardinals game! If we can be of any assistance for future ticketing needs, feel free to reach out to us directly at hi@rateyourseats.com
Best regards
I purchased 4 tickets from rateyourseats.com on Sept. 12th. Order # *******. The tickets were to attend The Chainsmokers concert in New Orleans with my family. I emailed the company a few weeks ago after a horrible experience with another ticket distributor to make sure they would be delivered in a timely manner. They assured me the tickets would be delivered by Oct. 26th and said they are covered by a guarantee. Well was that a load of $#*!! The tickets were not delivered on time. I had to email them again to request my tickets. I finally received them in my email. I followed all directions stated in the email and downloaded them. So here it is Oct. 29th and I have 2 excited children ready to see a concert. My boyfriend left work early and we drove 2 hours in a horrible storm for a fun filled night. Nope! Night turn out to be the worst! We pay outrages fees to park. Run through the rain. We finally get to the gate and our tickets scan INVALID! We had 3 ladies with 3 different scanners try and ALL SCAN INVALID! The email says call the 800 number for any issues at the venue. Took damn near 30 minutes to get anyone on the phone. They transfer you to this one and that one. Shows already started. Takes them another 30 minutes to finally tell me they can't do anything and will open an investigation. I also may or may not get a refund and it could all take up to 6 to 8 weeks. Don't get me started on the bull$#*! live chat they also have. So now I have 2 disappointed children driving back home and my heart is just broken for them. Save yourself the headache! Don't use this disgraceful company!
Hi Britney,
We are so sorry to hear about your experience with your tickets. Circumstances like this are rare, but they do unfortunately happen from time to time. Our investigation into this order is complete, and a full refund plus store credit has been issued. While we know this couldn't possibly be enough to make up for a missed show, we are hopeful that it will help create a more positive experience for you and your children at a future event. Please let us know if there is anything else we can do to help.
Price was good value. Tickets were delivered as promised. Great seats. Had a good time at the concert.
Hi Miriam,
Thank you for taking the time to leave a review. We're happy to hear your tickets were delivered as promised and you had a great time at the concert! If we can be of any assistance for future ticketing needs, please feel free to reach out to us directly at hi@rateyourseats.com.
Best regards
1st base dugout, front seats!
Just dandy.
Pricey but worth it, once in a lifetime to take my boy to see the Red Sox v DBacks.
Have used rate your seats twice. Great value and seats! I highly recommend using rate your seats.com
Hi William,
Thanks for taking the time to leave a review. We're happy to hear we've been able to help you find tickets to multiple events and we look forward to being a trusted resource for tickets in the future! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
They were awesome. We could see the Cardinals dugout and watch them come and go. Closest I've been to the field in this Cardinals stadium!
Hi Patricia,
Thanks for taking the time to leave a review. We're glad to hear we were able to help you find such awesome seats for the Cardinals game and we hope we can do that for you again in the future! If we can provide any additional assistance, feel free to contact us directly at hi@rateyourseats.com.
Warm regards
Great. Easy to use web interface.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hi Joseph,
Thanks for taking the time to leave a review. We're happy to hear you found our site easy to use and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
App kept crashing and running slow and not responsive. Please update app
Hi Jose,
Thanks for taking the time to leave a review. We're sorry to hear our site was running slowly, but we're glad to hear we were still able to help you find cheap tickets. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Me and my family have purchased tickets here lots of times. Always get the tickets and have a great time!
Thank you so much for the positive review, Kylie! We're glad to hear your experiences have gone well, and we hope you continue to consider RateYourSeats.com for future ticket needs!
I'm very pleased especially compared to other options that I've used previously. I'll definitely do this next time too.
Hi Ingrid,
Thanks for taking the time to leave a review. We certainly appreciate the kind words about our site and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Speechless! The seats the site lines for the entire game were phenomenal and the fans around us were great and friendly
Hi Derrick,
Thanks for taking the time to leave a review. It sounds like you had a great time at the game! If we can be any assistance for future ticketing needs, feel free to reach out to us directly at hi@rateyourseats.com.
Warm regards
Good prices, easy process and you can see if you are in the shade and get the view from your seat.
Hi Ann,
Thanks for taking the time to leave a review. We're happy to hear we were able to help you find shaded seats and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
First time buying tickets with this company despite questionable reviews. I bought my tickets on a Thursday morning, the only delivery method available was overnight UPS shipping. My concert was Monday in a different state so I figured they would arrive Friday & I would leave town Saturday. Thinking this would all work out but it didn't. Friday morning I notice there's a delay in my delivery due to a "mechanical error" & my tickets wouldn't arrive till Monday around 7pm (concert starts Monday at 6:45 pm in a different state). I immediately contact customer service they made it seem as if were going to help, said they would email me later with an electronic versions of my tickets. Nighttime rolls around no email, I contacted customer service again explain these tickets are rendered useless to me because they will not arrive on time nor will I be in town. They suggest I wait till the next day for updates on the delivery (my flight day) & they will send me an email…disregarding the fact I told them several times I will not be in town Monday. It's Sunday now & I never received an email. Seems like that's what they tell you to get off the phone/ chat line.
Overall it seems they are unbothered, don't understand the gravity of the situation & unable to provide a clear solution to a problem that is out if my hands. They also informed me that I can't get a refund unless the concert is canceled, excuse me? What happened to
" At RateYourSeats.com, we back every order with a 100% buyer guarantee. This guarantee states that your tickets will be delivered on-time and they will be valid and authentic - or your money back."
Long story short, don't trust overnight shipping & don't trust they will help you in a stressful situation. I learned my $300 *******@Keith Hanson you should try to work on your company's customer service if you have this many bad reviews.
Sincerely,
A very upset customer
Hi Margarita,
Thank you for taking the time to leave a review. We're so sorry to hear about this experience. At your earliest convenience, can you send us an email at hi@rateyourseats.com with your order number and a brief description of the tickets you purchased so we can take a closer look at this for you?
Warm regards
Gives you all the information you need! I love this site
Hi Raul,
Thanks for taking the time to leave a review. We certainly appreciate the kind words and repeat use of our site and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Overview
RateYourSeats.com has a rating of 3.1 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. RateYourSeats.com ranks 19th among Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher,
Thanks for taking the time to leave a review. We're happy to hear you found our site informative and efficient and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards