Worse service ever I placed my order and I have waited a week to see my shipping information nothing came so I had to figure out a way to contact someone and the only way was via e-mail and even then I just got a sorry excuse as of why my package has still over a week later not been shipped worse device ever the savings are not that good I much rather go to Ross and get the same clothes probably even cheaper than dealing with any of this nonexistent now I have to figure out a way to get my money back and cancel the order PLEASE DO NOT ORDER FROM THIS PLACE ITS BAD NEWS.

We purchased two clothing items at an outlet store in Clarksburg Maryland on Dec 1st 2019. The items were too small so we tried to take them back for an exchange. We lost the receipt during the holidays and they claimed they could not find any proof of our purchase in their system so they refused the exchange and we were stuck. We went home and found the receipt which had the transaction number. When I called the store to ask them why it was not in their system they told us after the first week in January they wipe out all previous year's transactions. So customers without receipts who did not do a return during the first week in January are SOL! We had been shopping there for years, but not anymore.

I ordered a coat online from Ralph Lauren that was way too big when I tried it on. I also decided I didn't like the style. When I called customer service they said they don't do returns if the tag fell off even though I only had it for 3 days! The tag was placed at the base of the sleeve of the coat and came off when I put my arm through to try it on. I was given the run around for a week and finally a manager at a Ralph Lauren store said I could ship it to return at a store that was 100 miles away the manager there said she'd take care of it but I had to pay $20 for shipping and I was assured I would get that money back. Now Ralph Lauren is refusing to give me back the $20 fir the shipping saying I didn't use their label even though they were refusing to return the item. Customer service said management would call me about this but no one has called and it's been over a month! I would not recommend buying anything online from this company!

Puchased an "in stock" $700 jacket online with "Fast Shipping". Over a week later, still no jacket. I called and was told that they didn't actually have it in stock and it would ship from a store, but no one could tell me when that would be with no way of telling me if I would even get it. Now I have to wait another 48 hours for some one from the store shipping dept. to get back to me because Regular Customer Service has not way other than email of reaching that dept. I expected much better from this high end retailer but they really have poor customer service.

Ralph Lauren hatched a wonderful idea some years ago: A line of clothing and home fashions that reflected the style of the well-born class in the US. At its inception and for some years thereafter his entire line was classic and just beautiful. He even had a line of furniture and paint.

Then as this "look" dispersed within the consumer culture, his iconic style took a dive.

All of a sudden his loose fitting and easy going boxy cuts became tight and cheesy... and his polo emblem was enlarged (as was Izod's classic little alligator). Tacky.

Ralph had such a wonderful concept and his boutiques were dreamy... it is such a shame that he started to design for and pander to the masses.

It's heyday a 5... now it is a 3... which averages to a mediocre 4, I suppose.

I ordered shirts for my son back on August 21st and paid for 2 day shipping to ensure they areived on time befire his school pictures tomorrow. My delivery date was supposed to be today and they are not here. The only thing they offered me was a gift card and refund for my shipping fees. Unfortunately that does not help the fact that my baby will not have his clothes for his picturss in the morning. I paid $164 for nothing. The lack of urgency from the management team was appalling and I am completely dissatisfied. I even asked where my package was so I could go get it, but the lack of urgency just wasn't there. Ig it is important to the customer it should be important to the team that works for Ralp Lauren.

I can not live with a 30 day on line return policy, so I will no longer be buying from them. They only say their return policy on their website which they can change at any time, so take a screen print of the return policy when you order. Their quality has gone down hill. Soft Polos used to be long with a heavier fabric than today. I could just buy a large and it was long enough for my 6' 1" husband, not anymore. The neck trim on the t-shirt curl up after you wash them so badly that they cannot be ironed to look normal. They shorted the rise on their pants so I returned those. Ralph Lauren used to be my favorite brand, not any more. The majority of the reviews on their website were people who got the item for free.