RakutenReviews 2,126

I am extremely happy that I joined Ebates! It's easy to join and simple to use. They make earning money easy! The customer service is very timely and professional. I highly recommend Ebates!

I ordered a sub woofer and they sent me a Purse!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam. Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE. STAY AWAY!

I had an item that didn't get bonus cash on. Sent email and instant response from customer support. After a few emails back and forth to verify the item belonged in the rebate and it was all done. Great and quick customer service is hard to find these days but they went way above and to resolve it right away was amazing.

I always have great customer service with ebates. This time I needed some pretty thorough researching and Cathleen was on top of it. Followed through and updated me through the process. Truly appreciated her customer service, loyalty and overall help! Thank you so much!

I love shopping, like normal, and through ebates getting cash back! I even will shop at particular stores that have higher rebates if they have the same products on another site that doesn't have or has a low rebate. Wonderful site!

In the last few weeks I have had 2 reasons to contact Ebates CS by phone. Both girls I had the pleasure of speaking with, were very patient, considerate, professional and got my issues resolved. I am extremely satisfied, keep up the good work, Ebates, many thanks!

My account was missing a 20% refund from a shopping trip last month. When I questioned the missing refund the ebates response was timely and courteous, The refund was applied to my account the same day.

Rob from Ebates helped me get my cash back with no issues!

Thanks for the great customer service and follow-up!

I'm a new member, made my 1st purchase through eBates and was unaware of the procedure to make sure that I was credited for my transaction. I submitted my concern via email and was quickly responded to by a rep. And was pleased to get the info and my concerns were answered. I will continue to shop online using eBates in the future and pass there program along to my friends and family!

I had not received the money in my account from a purchase I made. I contacted customer service and after communicating with them they did resolve this matter for me to my satisfaction. They were very eager to help and kept me informed on the progress. They replied very quickly to my emails. Ebates customer service employees should be acknowledged for what a good job they do to keep the customer happy.

I have been ebates customer for about a year and I had a lot a problem to get my cash back. They are not dependable, they has a lot of promotions just to hook many customers, but they donot deliver what they promise. Also there are many cash back sites that offers much more than Ebates in every single store like befrugal.com, mr. Rebates, fatwallet, topcashhback and many others... I will never buy again with them.

I bought things through ebates a couple years ago and just now are they notifying me that I have credits. Well, I closed my account because obviously it doesn't work and now that the credit is not over a certain amount they won't send it to me! Ripoff!

Ebates went above and beyond Customer service by not only resolving the issue at hand, but by also resolving my account issues. I am very pleased with their response and attentiveness to my issues!

Too many times I have to contact Ebates for credit on purchases. However a quick email usually resolves the problem... Different story with sizeable cash back. Been waiting for more than one month now for one purchase to be credited... a ten percent cash back. Gotta say that communication with Ebates is good... I still use it when I can. Word to the wise... keep meticulous records especially for larger purchases...

Thanks for the quick response and being so helpful!

I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!