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RakutenReviews 2,125

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.

service
190
value
152
returns
64
quality
122
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New York
2 reviews
1 helpful vote
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Best customer service!
October 8, 2015

Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.

Date of experience: October 8, 2015
Pennsylvania
1 review
0 helpful votes
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Save Where I Can
October 6, 2015

Being retired and on a fixed income I save where I can. Since I don't drive I get most items online. Amazing how between ebay bucks, ebates and other online retail % off savings can add up. Customer service is excellent. God bless you! Jesus is our hope for the future!

Date of experience: October 6, 2015
Massachusetts
1 review
0 helpful votes
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Great service!
October 2, 2015

I wrote Ebates to tell them that I had not received my Ebates check that was sent in August. Adam and Ebates not only handled my problem speedily but also with class! Thank you Ebates

Date of experience: October 2, 2015
Pennsylvania
2 reviews
0 helpful votes
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Easy Way to Make Cash
October 2, 2015

Just love Ebates. I use it everytime I purchase anything online and make cash doing it! When ever there is an issue I need help with, the Ebates team handles it right away.

Date of experience: October 2, 2015
Virginia
1 review
0 helpful votes
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Great experience
October 1, 2015

I forgot to go through ebates when I made a purchase at Target and when I contacted ebates customer service I got a very quick response. They were able to make a "one-time" adjustment and it was much appreciated.

Date of experience: October 1, 2015
Arizona
1 review
0 helpful votes
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Excellent
September 29, 2015

Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work! I highly recommend!

Date of experience: September 29, 2015
Virginia
1 review
1 helpful vote
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Did not receive my cash back
September 27, 2015

I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.

Date of experience: September 27, 2015
Pennsylvania
2 reviews
0 helpful votes
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Ebates is the GREATEST!
September 26, 2015

What a wonderful way to save and take advantage in addition to what you'd buy save from every sale and coupon code you use anyway when shopping on-line! Lots of choices, fantastic customer service, and attention to detail to make it SO user friendly, even for hesitant seniors! Thanks so very much for your service, Ebates! No gimmicks here:-))

Date of experience: September 26, 2015
Pennsylvania
1 review
1 helpful vote
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Couldn't be easier
September 26, 2015

Get money back on just about everything you order online. It's as simple as clicking a button and it adds up so quickly. You are going to buy the items anyway, why not get cash back?

Date of experience: September 26, 2015
Maine
3 reviews
2 helpful votes
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Be a smart online shopper
September 26, 2015

If you shop online, you must try this site... ebates.com. Not only do they give you coupons for all popular stores, you got cash rebate (via check) quarterly. No spam, no worry! Have used it for 3 years! It's great

Date of experience: September 26, 2015
New Hampshire
1 review
0 helpful votes
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Great customer service
September 25, 2015

I had an issue receiving a rebate from a site I had placed an order with. Even though it was totally my fault, and not an ebates issue, they were great with helping me. Totally professional and willing to go above and beyond to try to solve the issue. This is why I have been an ebates user for almost 15 years!

Date of experience: September 25, 2015
Canada
1 review
3 helpful votes
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Lots of missed transactions
September 25, 2015

You have to chase after your purchases. Sometimes the cash back is so small that it`s not even worth your time. Ebates misses a lot of purchases, and you don`t end up getting your money back from them. Waste of time!

Date of experience: September 25, 2015
New York
1 review
0 helpful votes
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I was buying stuff at old navy online. I had already been in the store, waited on line 40 minutes just to find out the 30% discount was only online and useless in the store. Came home, duplicated the stuff I just bought and put it in my shopping cart-and was about to check out online, when ebates flashes in with a comment that they found a coupon for 40% and switched it automatically for me! (so very nice and economical) I had never seen them do that before, because I utilize every coupon I can find, but they found a better one and substituted it-giving me an additional 10% off-very, very, effective-thank you!

Date of experience: September 25, 2015
New Jersey
1 review
9 helpful votes
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Recently made a $2000. 00 purchase from sears and went thru ebates for 6% cash back. When it didn't show up in pending i wrote c/s and gave them order # and all info. Needed they say with large sums it could take up to 45 days for sears to get back to them. They have the proof. NOT HAPPY

Date of experience: September 24, 2015
New York
1 review
0 helpful votes
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Great Customer Service
September 24, 2015

Such a great app! Not only an app that give you cash back for your purchase, their customer service is the best! I had a problem about an order through ebates but they were gladly to help me and resolve my problem. I will be shopping from ebates forever! Love it!

Date of experience: September 24, 2015
California
1 review
0 helpful votes
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Excellent Customer Service
September 23, 2015

I have had an excellent experience ever since I've joined Ebates. Every shopping trip has been great! The few times that my account did not reflect cash back that I had earned, the customer service team was friendly, fast, and helpful. Nothing but good things to say about Ebates and their team.

Date of experience: September 23, 2015
New Jersey
1 review
0 helpful votes
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Check questions
September 22, 2015

I had a question about when a check was received so I submitted my question and got an answer back in a few hours. They were so quick and helpful!

Date of experience: September 22, 2015
Georgia
1 review
0 helpful votes
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The best Customer Service
September 19, 2015

I forgot to go through Ebates when I place an order at Ulta. I could have kicked myself when I realized what I had done! I contacted Ebates Customer Service and explained what happened. I asked if I could still get the credit. I figured the worst was that they would say no. They responded, almost immediately, and gave me the credit as a one time courtesy. That's what I call great Customer Service!

Date of experience: September 19, 2015
New York
1 review
0 helpful votes
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The best service ever
September 19, 2015

After closing an email account I needed to have my email address updated -- I sent a nice to customer care, they responded that evening and my email address updated early the next day -- best response I've see from an online vendor!

Date of experience: September 19, 2015
Indiana
1 review
0 helpful votes
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Thank you
September 17, 2015

Upon signing up for Ebates I expected a $10 kohls gift card after making my first purchase, as it turns out the promotion expired before I acted on it. BUT after contacting customer care they graciously explained the issue and as courtesy will be sending me a $10 kohl a gift card anyway! I have earned at least $15 additionally through my purchases that I was planning to make anyway. So far I'm loving Ebates!

Date of experience: September 17, 2015

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61