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Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.
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Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.
Being retired and on a fixed income I save where I can. Since I don't drive I get most items online. Amazing how between ebay bucks, ebates and other online retail % off savings can add up. Customer service is excellent. God bless you! Jesus is our hope for the future!
I wrote Ebates to tell them that I had not received my Ebates check that was sent in August. Adam and Ebates not only handled my problem speedily but also with class! Thank you Ebates
Just love Ebates. I use it everytime I purchase anything online and make cash doing it! When ever there is an issue I need help with, the Ebates team handles it right away.
I forgot to go through ebates when I made a purchase at Target and when I contacted ebates customer service I got a very quick response. They were able to make a "one-time" adjustment and it was much appreciated.
Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work! I highly recommend!
I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.
What a wonderful way to save and take advantage in addition to what you'd buy save from every sale and coupon code you use anyway when shopping on-line! Lots of choices, fantastic customer service, and attention to detail to make it SO user friendly, even for hesitant seniors! Thanks so very much for your service, Ebates! No gimmicks here:-))
Get money back on just about everything you order online. It's as simple as clicking a button and it adds up so quickly. You are going to buy the items anyway, why not get cash back?
If you shop online, you must try this site... ebates.com. Not only do they give you coupons for all popular stores, you got cash rebate (via check) quarterly. No spam, no worry! Have used it for 3 years! It's great
I had an issue receiving a rebate from a site I had placed an order with. Even though it was totally my fault, and not an ebates issue, they were great with helping me. Totally professional and willing to go above and beyond to try to solve the issue. This is why I have been an ebates user for almost 15 years!
You have to chase after your purchases. Sometimes the cash back is so small that it`s not even worth your time. Ebates misses a lot of purchases, and you don`t end up getting your money back from them. Waste of time!
I was buying stuff at old navy online. I had already been in the store, waited on line 40 minutes just to find out the 30% discount was only online and useless in the store. Came home, duplicated the stuff I just bought and put it in my shopping cart-and was about to check out online, when ebates flashes in with a comment that they found a coupon for 40% and switched it automatically for me! (so very nice and economical) I had never seen them do that before, because I utilize every coupon I can find, but they found a better one and substituted it-giving me an additional 10% off-very, very, effective-thank you!
Recently made a $2000. 00 purchase from sears and went thru ebates for 6% cash back. When it didn't show up in pending i wrote c/s and gave them order # and all info. Needed they say with large sums it could take up to 45 days for sears to get back to them. They have the proof. NOT HAPPY
Such a great app! Not only an app that give you cash back for your purchase, their customer service is the best! I had a problem about an order through ebates but they were gladly to help me and resolve my problem. I will be shopping from ebates forever! Love it!
I have had an excellent experience ever since I've joined Ebates. Every shopping trip has been great! The few times that my account did not reflect cash back that I had earned, the customer service team was friendly, fast, and helpful. Nothing but good things to say about Ebates and their team.
I had a question about when a check was received so I submitted my question and got an answer back in a few hours. They were so quick and helpful!
I forgot to go through Ebates when I place an order at Ulta. I could have kicked myself when I realized what I had done! I contacted Ebates Customer Service and explained what happened. I asked if I could still get the credit. I figured the worst was that they would say no. They responded, almost immediately, and gave me the credit as a one time courtesy. That's what I call great Customer Service!
After closing an email account I needed to have my email address updated -- I sent a nice to customer care, they responded that evening and my email address updated early the next day -- best response I've see from an online vendor!
Upon signing up for Ebates I expected a $10 kohls gift card after making my first purchase, as it turns out the promotion expired before I acted on it. BUT after contacting customer care they graciously explained the issue and as courtesy will be sending me a $10 kohl a gift card anyway! I have earned at least $15 additionally through my purchases that I was planning to make anyway. So far I'm loving Ebates!
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.