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Rakuten Reviews Summary
Rakuten has a rating of 3.1 stars from 2,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.
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The customer service is excellent! The staff was very responsive.
While customer service did provide a response quickly, it never resulted in anything positive. I emailed 3 times inquiring about a check they sent me back in mid December but I never received. It was my first experience with ebates and initially I recommended it to all of my colleagues which I now regret. This is not what I expected from shopping on Ebates.
Been using Ebates a couple years now and it works great. Have over $200 back in cash! Once in awhile there is a hiccup but when I contact customer service it always gets fixed right away. The only thing I would suggest is sometimes I buy something that would qualify but I forget to go into the Ebates portal first. I wish I could just provide proof of sale and still get the rebate.
I have had a few issues, Wethersfield it be through a mistake of my own, the website, or someone I referred, when I have sent an email I not only get a response quickly, but the issues are handled promptly and not with why the mistake what's the problem. It is here you go we followed up and they are taken care of without all the hype. The customer service employees very rarely hear the good. But I give Thanks after Thanksgiving how well you handle issues. Your great
I did not receive the correct ebate from one of my shopping trips and the issue was resolved in an hour! Great customer service and quick response.
Someone told me about this Ebates App, and now I am telling you! Money back on every purchase! No minimum purchase, percent cash back varies from store to store, many stores where you already shop. Get cash back on every purchase. Checks mailed to you periodically. Whatcha waitin for? Sign up for this free app and start getting paid to shop! Are you kidding me?
Ordered one item and its has been 25 days now and they still havent sent it. I emailed them and called them and they havent responded or answered... AVOID THIS COMPANY ALL THEY DO IS SCAM PEOPLE
Hello, I have a 72.85 dollar check that said it was sent out on feb 8th, and I have yet to receive it. Today is the 19th. Who can I contact about this?
Ebates always answer my questions no matter how minor. They take time to always give me what I want. I am so glad I found Ebates. I LOVE shopping so why not go with Evstes. It's a win win situation. Get started today it is FREE!
The representative that helped me was really helpful and answered all my question's thanks again I love ebates.
I loved ebates when I first started it and I got so excited when I would see the money in my account accumulate. Customer service was always so quick to respond and help me, but when this last payment on 2/15 was never sent to me, I contacted multiple people about why it wasn't deposited and all of them said they would transfer my question to someone who could help me. It has been a week and I have heard nothing from anybody. I tried contacting a couple customer service agents again and still haven't heard back from anybody. I am trying to be patient but I am getting frustrated. Seems fishy. Very upsetting.
Ebates (Ebates)
Feb 16,17:38
Dear Helen,
Thank you for your email. Our records indicate that you did not click through Ebates to place this order, but as a one time courtesy, we have updated your account to reflect this purchase.
In the future, please be sure that you are clicking through Ebates prior to placing your order. As outlined on our website, our merchants only pay us when a purchase is made by first clicking through Ebates. This is what enables us to pass the Cash Back on to you.
I must have had two Home Depot pages open.
Thankfully Ebates realized we are human and sent this prompt response that was much appreciated!
In a world were customer service is a luxurey we are not always afforded. This was completed in < 24 hours.
WAY TO GO EBATES!
Sincerely,
Helen P.
I have been an Ebates customer for a while. They said I had over 100.00 in my account. I got a check for less than 20.00. This place is a scam.
Ebates is awesome. And their customer service is even better. I had a couple of questions and they took care of it. Asap. Thank you so much:-) Ebates fan for life:-)
My first month on the site I made almost $100.00!
Customer service is so nice and helpful.
My experience with Ebates is honestly Great! I know that Debates care about their Customers!
I did all my oders through ebates on december and they're suppose to send my cash back on febuary 15,2015. That's their schedule for BIG FAT PAYMENT then they changed it to MAY 15. Like wthell I'm just done using this stupid scam ebates I'll use something else or doesn't matter if I even get cash back it's not worth it! I learned my lesson so beware! They do not pay you on time and also take all the tell a friend rewards you have!
I just joined & I have already earned a few dollars, going to get a gift card & helping the friend that referred me $$ :)
Anytime I have an issue, they respond immediately to my request, best site around!
I was missing a purchase on my account and asked them to look into it, Within 24 hrs the customer service had it corrected and were in constant communication with me. I couldn't be happier. Always a pleasure with Ebates!
From the business
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members