helen P.

We were booked with host, Esteban in Fort Myers, 2/17-24. Esteban cancelled 1/20. Less than 1 month notice. Can not find anything comperable in price or quality. Contacted Airbnb every way possible. I called, Willow, was rude and dismissive. She sent two messages, to which I promptly responded. Was told case was forwarded. No further correspondence. Case was closed.
They expect me to be satisfied that my money was refunded. SERIOUSLY?! I did nothing wrong.
Plane tickets for multiple legs of trip and rental cars. No place to stay.
No way to leave negative feedback for Esteban.

Ebates (Ebates)
Feb 16,17:38

Dear Helen,

Thank you for your email. Our records indicate that you did not click through Ebates to place this order, but as a one time courtesy, we have updated your account to reflect this purchase.

In the future, please be sure that you are clicking through Ebates prior to placing your order. As outlined on our website, our merchants only pay us when a purchase is made by first clicking through Ebates. This is what enables us to pass the Cash Back on to you.

I must have had two Home Depot pages open.

Thankfully Ebates realized we are human and sent this prompt response that was much appreciated!

In a world were customer service is a luxurey we are not always afforded. This was completed in < 24 hours.

WAY TO GO EBATES!

Sincerely,
Helen P.