business logo of Rakuten

Rakuten

How would you rate Rakuten?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Katy E.
Unfollow Katy E.
Send Message
Share Review
Report Review

I LOVE this site!
July 2, 2016

Ebates - not only have they saved me a bunch of money over the years that I've been a member, both with cash back and coupons, but their customer service is outstanding! I've never had a bad experience with them. Most recently, Keisha kicked butt in taken care of my many requests for cash back that the stores did not inform them of. I greatly appreciate Ebates, and recommend them to everyone I can!

Date of experience: June 30, 2016
Virginia
2 reviews
1 helpful vote
Follow Patty R.
Unfollow Patty R.
Send Message
Share Review
Report Review

Kudos to Ebates for great customer service!
November 23, 2014

Kudos to Ebates for great customer service! Emailed thinking I had not received a rebate check I was expecting. Received a reply within a few hours that my problem was being investigated. Within a day, received an update that the check had in fact been deposited into one of my accounts. Found out my husband had opened the mail and deposited it. Incredibly fast response to my query by Ebates.

Date of experience: November 23, 2014
Oregon
2 reviews
3 helpful votes
Follow ash g.
Unfollow ash g.
Send Message
Share Review
Report Review

Not sure why there are negative comments for Buy.com. I have been long time customer and have always been very satisfied.

Latest experience - Placed order for Samsung UN60D8000@ $2599 (cheapest price on the day anywhere) on Thursday evening. Immediate email notification on confirming the order. Friday credit card charged and shipment made. Prompt notification. Saturday TV at the local sort facility. Scheduled delivery for TV. Delivery happened on time I requested, in the house, in first floor at the place I wanted by a very courteous delivery man.

Though I paid for normal shipment, overall experience seemed to be expedited.

Just loved the shopping for a high end item at Buy.com

I am yet to open the box and check the product - so far - EXCELLENT

Date of experience: April 19, 2012
California
2 reviews
4 helpful votes
Follow Adam K.
Unfollow Adam K.
Send Message
Share Review
Report Review

They sent me the wrong chair, Have not replied to any messages I have sent them as well. I have tried posting a few 5 times already every two weeks and nothing ever gets posted. I bought one of these chairs before loved it and thats why I bought another one. They sent me something different and I hate it. I will not buy from them again period.

Date of experience: August 16, 2017
Belarus
6 reviews
0 helpful votes
Follow Situr S.
Unfollow Situr S.
Send Message
Share Review
Report Review

There are lots of people who don't trust such com[panies which offer cash back for your purchases, and truthfully, I also was the same kind of person, who don't trust such companies. However, recently my friend told me that he managed to save good sums of money monthly due to such services. I have decided to explore the information about this in the internet and accidentally met this company. I started to think that it would be a great experience, I didn't lose anything as well as I have an opportunity to get part of money back. Basically, I now work with this service and it's a great experience.

Date of experience: February 5, 2022
France
1 review
0 helpful votes
Follow Minh G.
Unfollow Minh G.
Send Message
Share Review
Report Review

Les vendeurs professionnels sur ce site ne sont pas fiables. Un vendeur pro (jinliangshop) m'a vendu un téléphone qui est tombé en panne deux mois après l'achat. Je lui ai renvoyé le téléphone pour réparation, mais depuis, il fait silence radio, et il m'est impossible de porter plainte. Rakuten se désiste de toute responsabilité. A absolument éviter si vous voulez avoir une garantie.

Date of experience: November 6, 2024
Arizona
1 review
0 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Send Message
Share Review
Report Review

Always the best service ever
February 23, 2015

Any time I have an issue with the store not reporting to ebates, the customer service team takes care of it no problem. I used a site discount code which I didn't know voided out my ebate but the customer service rep Kathleen manually added it and just let me know in the future to watch out for that. This is the best website I have ever found.

Date of experience: February 23, 2015
Pennsylvania
1 review
0 helpful votes
Follow Shelli P.
Unfollow Shelli P.
Send Message
Share Review
Report Review

Great Customer Service Experience
April 20, 2017

Fantastic customer service team! Prompt resolution and great communication. Thank you Ebates, well done! I will tell anyone who will listen of my experience. My entire family uses Ebates, and the attention to customers and communication are exactly the reason why. Thank you again for all your help!

Date of experience: April 20, 2017
AG
1 review
0 helpful votes
Follow Glenn M.
Unfollow Glenn M.
Send Message
Share Review
Report Review

Excellent Customer Service
June 10, 2015

Had a Cash Back transaction that did not register with Ebates and so made and enquiry with customer service who then proceeded to look into my case. Sure enough they were able so solve the issue and get me my Cash Back amount in my account.

Thanks Ebates

Date of experience: June 10, 2015
New York
2 reviews
3 helpful votes
Follow michelle h.
Unfollow michelle h.
Send Message
Share Review
Report Review

I don't understand why ebates remove my referral bonus when i ask my family members to sign up. They sent me a email back saying i self referral myself under my name when i have one account. I am very disappointed and im taking my business else where

Date of experience: April 19, 2016
Virginia
1 review
0 helpful votes
Follow William L.
Unfollow William L.
Send Message
Share Review
Report Review

I joined Rakuten recently. During my sign-on process a duplicated account was mistakenly created. As a result I was denied my Welcome Bonus. Rakuten's Member Services did not ignore my request for a review. It spent the time and effort to research and verify my statement. My issue was resolved and I received my Welcome Bonus. This shows me Rakuten truly values its members.

Date of experience: January 21, 2021
Canada
1 review
0 helpful votes
Follow Saeid H.
Unfollow Saeid H.
Send Message
Share Review
Report Review

Stephanie
February 27, 2015

For my last two purchase through Ebates, I was suppose to receive two cheques which I never did! Finally I found out cheques were sent but the reason I never got them was that I forgot to update my address after I moved. So today when I brought this issue up to Stephanie's attention, it was taking care of right away! Cheques were resent:-) I was amazed how hassle free, fast, professionally this matter was handled. Thank you Stephanie and thank you Ebates.

Date of experience: February 27, 2015
District of Columbia
1 review
0 helpful votes
Follow April S.
Unfollow April S.
Send Message
Share Review
Report Review

Beyond Exceptional!
May 25, 2015

Ebates is the best thing since the internet. Just click, shop, and save. No gimmicks, no ads, no spam, nothing but great customer service and savings. When I contact customer service for anything, they respond in a quick and professional manner, even when I made a mistake. Seriously, everyone should be using Ebates.

Date of experience: May 25, 2015
Germany
2 reviews
4 helpful votes
Follow Mara F.
Unfollow Mara F.
Send Message
Share Review
Report Review

Buy.com is the worst. They are trained at giving the runaround, and keep repeating the same statement over and over to you when you call with a problem. They will take your money for fast shipping and send it at the cheaper, slower rate and pocket the difference.

Unethical company, horrible customer service.

Date of experience: May 21, 2012
New Jersey
1 review
1 helpful vote
Follow lori s.
Unfollow lori s.
Send Message
Share Review
Report Review

Every time you shop you should use Ebates
December 27, 2014

Every time you shop you should use Ebates. The cash back is wonderful. The company is awesome. They automatically send the checks four times a year and they do it on time all the time. Customer service is wonderful. They answer your Inquiries almost immediately and they have solved every issue for me right away. I never shop online without going thru Ebates first. I do most of my shopping online & it is mostly because of ebates. Between the cash back that you get and the coupon codes they give you that save you even more money, It can't be beat

Date of experience: December 27, 2014
Ohio
1 review
1 helpful vote
Follow K B.
Unfollow K B.
Send Message
Share Review
Report Review

I've been a happy Ebates member for over 10 years. I always click though Ebates when making purchases online and have an earned a significant amount of cashback. On the very few rare instances I've had to contact customer service, they have been extremely quick, professional, and helpful. I really like Ebates and am thrilled with the cash back and great customer service I've always received. 5 stars all around!

Date of experience: December 7, 2017
New York
3 reviews
7 helpful votes
Follow M H.
Unfollow M H.
Send Message
Share Review
Report Review

L. O. V. E
September 18, 2011

L. O. V. E. this site. Free money that's all I can say. Everytime I'm going to purchase something online... I go to ebates and login and search to see if the vendor I'm about to purchase on is listed on ebates. If they are, you click on the link and that's it. Whatever I purchased I get a percentage into my ebates account. It's great. Go to ebates.com to read more on how it works. But, I've been a member for three years now. In three years I've earned $137.00. And, this is from purchasing from sites I was going to purchase on anyway.

Date of experience: September 18, 2011
Oregon
1 review
0 helpful votes
Follow judy g.
Unfollow judy g.
Send Message
Share Review
Report Review

I was missing some of my ebates from purchases no longer recorded in the system. Customer Care acted quickly to remedy the situation and provided stellar customer service. I've always found Customer Care associates to be quick and easy to deal with. Thank you Ebates!

Date of experience: August 3, 2014
Texas
1 review
0 helpful votes
Follow Erika A.
Unfollow Erika A.
Send Message
Share Review
Report Review

Excellent & FAST customer service!
July 22, 2015

When I have a question or need something resolved quickly, I am able to do so through email. As long as I'm able to provide Ebates with information on my order, they can pretty much solve any issue or answer any question. I'm very impressed!

Date of experience: July 22, 2015
Maryland
1 review
0 helpful votes
Follow MAUREEN N.
Unfollow MAUREEN N.
Send Message
Share Review
Report Review

My daughter told my about ebates this past Christmas. I am so thrilled with it. I do need her help sometimes to get started, but it is worth it. I will continue to use this site for all my Nordstrom and Amazon purchases Thank you

Date of experience: January 26, 2015

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61