Rakuten

Heide in customer service is so wonderful. I did not receive my Big Fat Check in the mail. Not because it wasn't sent out but perhaps it just got lost int he mail. She got back with me within minutes to let me know another check would be sent out in a few weeks. That is exceptional service in my mind! Ebates is such a wonderful program. I love that you actually get money back just for shopping at your favorite stores! How can you not sign up? Thanks Ebates for doing a wonderful job!

I am a loyal Ebates customer and recently had my first experiences working with their customer service department. I was so impressed by the speed, efficacy, and warmth of the customer service reps I corresponded with, Stephanie and Anthony. I really appreciated how thoroughly they handled my requests and was just amazed by how quickly they responded. Just another reason to love Ebates! It is a great service with wonderful staff. Thanks guys!

I ordered a computer from the bestbuy.com site that was fulfilled by buy.com/Rakuten. The product was shipped quickly, but when it arrived it had specs significantly inferior to what I ordered. I spent 30 minutes on the phone with customer service who ultimately concluded that the specifications listed online were a "mistake". Given that a less knowledgable customer would not likely have realized they didn't receive what they paid for my conclusion is that this was a scam.

Stephanie in customer care was a pleasure to work with. She was very prompt, nice and offered excellent advice on how to use Ebates when buying from Amazon. She was able to solve my problem and explain how to avoid the same issue on my next purchase. I am very satisfied with Ebates. Thank you Stephanie for being a great help! I wish more customer care reps were as helpful and kind as you

I started using Ebates last November in 2012. I switch from Big Crumbs. Every seemed great and the "Big Fat Check" was being issue with no problems. Now I have being waiting for the check since November. Several email to the customer service and getting nothing from them. They are only dragging their feet and asking me to wait 30 days after the check was issue. It has pass the 30 days I emailed them and still not even getting any response. It may be time to return to BigCrums

I had a "big fat check" that we had tried to cash using our bank's "mobile" checking. The app with our bank said that this check did not go through, so we intended to cash it in person, but my husband forgot to follow up. We found it today and it was expired, so we emailed asking if the check could be re-issued.
Ebates's (Seth) response was extremely quick and they stated that the check had actually been cashed and had the date it went through. With this info, I was able to check our account and see that the check DID, in fact, go through. I am so appreciative of the time that Seth took in responding and with how extremely prompt and thorough he was! Thank you so much!

Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!

Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!