Adam K.

I bought a new mattress from Amazon along with a new bed frame and sheets from them. The mattress was due today Friday the 9th and the frame and sheets are already here. Come to find out they have delayed the shipping of the mattress until August 14. I have already put my bed in storage as I was off today and got up early. Set up my new frame and ready to go. I saw the delay message called Amazon to see what is going on. First two people I talk to was no help, then I got a Team Lead. I explained I was going to be sleeping on the floor now as I already put my bed in storage which was 30 minutes away from me. He explained how The package is delayed in transit and had to come from another center as they ran out of stock of the new mattress. I like how he broke down what was going on, but it did not help with the concern of having no bed to sleep in. He went on saying how Amazon is such a great company and they offer "Good Will" to customers for these types of problems, and I was offered $30 bucks to go away. I have spent $489 total for a new bed set up and I find $30 bucks as an insult for all the years I have been a prime member and thousands I gladly spent on Amazon. Now I know its not the workers fault as they can only use what tools they can, and if having a customer sleep on the floor is worth 30 bucks to them I dont want to be that customer anymore. You dont know what you dont know about Amazon until you run into something that shows a company true colors.
Update to review, Guess what they sent me an email survey, and I advised what poor service they did they asked me to give them another chance and let them call me back. Went through the same statement as before and they said oh they will make it right this time. And offered me $5 bucks more then before. What a joke and now wasted even more of my time.

They sent me the wrong chair, Have not replied to any messages I have sent them as well. I have tried posting a few 5 times already every two weeks and nothing ever gets posted. I bought one of these chairs before loved it and thats why I bought another one. They sent me something different and I hate it. I will not buy from them again period.