Rakuten

I've been using Rakuten every since they were Ebates (Member since 9/15/2017) but recently when they started their referrals around the Holidays in December 2020 (you and the person that signs up, they spend $40 you get $40) I referred 4 people and I got my money but when I checked days later they took the $160 away from me, which isn't fair because those are real people with their own money that spent $40 and signed up. So I feel like Rakuten just used people to sign people up, a lot of reviews are having the same issue, no one received their referral money.

Not only are they not giving people their referral money, when you spend money, you barely get anything back, there's been times I spent $500+ and I'd just get $1 back. It's pathetic.

There's also been times where you spend your money and they don't give you your cashback and you have to email them to ask for your cashback and show them proof.

After 4 years I will be closing my account.

I thought I did a shopping trip through Ebates, but found out after the fact that I didn't. Ebates gave me a one time courtesy "pass" and credited me with the shopping trip. Since beginning with Ebates, I have the button to click on anytime I shop online, and will always shop through them. You can't lose. You don't pay extra for what you're buying but you get rebates for doing what you do anyway... shop online. So start winning with the rest of Ebates satisfied customers!

Do not order from Rakuten Japan. I have been waiting for a package sent from Japan and all customer service could tell me is that the package has been detained by the US Customs. US Customs says they cannot look for the package - go to the Post Office. Since Rakuten is the sender, they should do more than just send me to the Customs Website. It did not even have the port of entry. I have just lost all money paid for the product and no recourse.

I am an online shopper and very particular with prices - I noticed that Walmart and JCPenny's prices goes up when I activate Ebates. Example: I was looking at a jeans priced $10.00 but when I active Ebates the price in my Cart went to $12.00. Where is the deal in that! I am only getting a 1% back from Ebates but if I don't activate it the price was discounted by $2! There is really no deal with Ebates if you are buying clearance and roll back items!

My member service agent was BEYOND AMAZING! She was very nice, very informative, and extremely helpful, not only that but she was very knowledgeable, she knew exactly what she was talking about.
I came to her with a confusing problem. She helped me understand my problem in and out. She was extremely thorough. And she helped me solved the situation I was having. She had shown and provided some of the BEST customer service I have ever received! I will continue to keep using this site just because of how awesome of a help she was to me. Thank you again

My experience with Rakuten started when I was searching for a camera for my wife, this particular camera averaged $750.00 for the camera alone. I stumbled across Rakuten and searched reviews, which were all positive. Rakuten offered the same camera for $680 and a whole accessory kit with it!

Upon checking out I recieved a notice that they would take $80 off my order for opening a credit card with them. Of course I did it. All together a recieved an amazing deal, and on top of that the credit company called me and wanted to confirm that I made the order before they charged me, which I was happy to know that their security was so vigilant.

My wife loves her camera and accessories. So the very least I can do is highly recommend Rakuten. It's a basically unknown company, but from my experience, a great one.

You earn money by shopping my type of site. I try to look for stores that give me more cash for shopping at their store. Trust me there are more stores that need our business and money. Support our stores, please.

I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.

I love using Ebates and their customer service is more than 5 star--would give them a 10 star rating if I could! Nicole was quick to answere my questions and assist me with what I needed almost immediately-much quicker than most... Thank you Nicole and Thank you, Ebates!