Rakuten

I inquired about cash back that I thought that I had earned through a recent purchase. The Ebates team responded very quickly, efficiently and professionally. My issue was resolved in less than a week.

Cant understand why I haven't received my 1st rebate check yet? Iwas emailed Tuesday stating it would be mailed out Friday 13th today is Tuesday 17th no check. When I contacted them was told it was mailed and they like to give it 21 days before following it up. This is my first time with them and I have a few hundred dollars due to me, I cant believe there attitude. What is the norm in days receiving your check once its mailed?

Ebates.com is ridiculously easy to use, and it covers big well known retailers as well as small boutique ones! It doesn't take any effort from the customer when using it and it brings you real money! How can you not use it?:-)

I have been using ebates for about a year and it has been nothing but EASY! I love it! Today I need a little assistance so I contacted customer service by email and received an immediate response and resolution. Thank you ebates!

Here was written my positive feedback which I wrote in November 2017 and I deleted it. After the first purchase, they asked me to leave a review here, although I still did not receive any money, but I saw them in my account. I bought a few things online in Black Friday 2017. And I still have not received a $ 41 cashback. Now August 15,2018. I live outside the US and here I could not cash in his check. I advised my friend to register for Ebates. And they did not send money, they still reduced my cashback by $ 25 and his 10 dollars. At first they had information on the site that I would receive money in February 15,2018, when February 15 arrived they updated the information on April 11,2018, then May 2018, and then August and now in my account I have $16 instead $41. I do not recommend to register there, and I'll try to delete my profile from there.

I was told that they were USA business. False. Was delivered within a couple of days. Good. Both trash cans arrived damaged so I sent pics. I traded the tops to make one good one and said that I needed only one replaced. They said they would send one right out but it never came. Communication was slow, confusing and frustrating. Finally told them that they had to refund entire $ and send shipping labels before I send both back. They did. I am packing them up now. Both trash cans were larger than what was stated but I was willing to overlook that. I would hesitate to use them again. Judy Schurr

I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.

When I discovered one of my recent purchases wasn't being reflected in my eBates account, I contacted customer service. Perhaps I have just grown accustomed to slow responses and having to follow up severbal times, but I was pleasantly surprised to receive a confirmation of receipt email almost immediately. And not an automated confirmation of receipt email, but an actual person responding to my inquiry. Long story made less long, although they are currently still looking into my inquiry, regardless of the outcome I will continue to be a loyal ebates customer and fan.

They were uninterested in my report of non-delivery and resolving the missing shipment in a timely fashion. I have received the same form letter from multiple Buy.com CSRs. In the end I was forced to file a claim through PayPal and at this time it is not clear if I will receive a refund despite non-delivery of the product. My correspondence has remained polite and respectful, despite receiving the same form letter multiple times. My advice is avoid this etailer as their low pricing is made possible by unresponsive sales support and non-delivery of orders. On average I make 100 online purchases in a year, I have received better and more engaged support and order resolution from every other online store I have purchased from. Stay away