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I was told that they were USA business. False. Was delivered within a couple of days. Good. Both trash cans arrived damaged so I sent pics. I traded the tops to make one good one and said that I needed only one replaced. They said they would send one right out but it never came. Communication was slow, confusing and frustrating. Finally told them that they had to refund entire $ and send shipping labels before I send both back. They did. I am packing them up now. Both trash cans were larger than what was stated but I was willing to overlook that. I would hesitate to use them again. Judy Schurr
Judith S.'s review of Rakuten earned 3 Very Helpful votes
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I am new to Rakuten and have tried to use it as much as possible to build up a cash-back balance....
I am terribly sorry for the experience you encountered. Any customer who is not satisfied by the service offered by a merchant on our site is covered under our worry free guarantee. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new. Rakuten.com is based in San Mateo, CA