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I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.
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