website thubmnail of Raise
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Pennsylvania
1 review
0 helpful votes
Follow Paul H.
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Having worked in customer service most of my years, I am amazed by the service I received today. Accurate, timely, courteous. I just can't say enough. Well Done! PJ Hacic

Date of experience: March 21, 2016
New Jersey
1 review
4 helpful votes
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Here's the deal with Raise. They're a 'marketplace' for buyers and sellers of gift cards. The seller lists a gift card, mails it to the buyer, Raise takes a small commission out of the seller's side, and the transaction is complete. Raise offers a generous 100 days complete satisfaction guarantee. HOWEVER... The site is wrought with fraudster sellers. They'll make the transaction, send the card, etc. But since the gift card number is known, they can either use it online, sell it online, go to a physical store, etc. and use the balance after they already sold you the card.

My advise is if you decide to use the service, immediately confirm the balance and transfer to a new gift card. This will prevent the seller from accessing the balance.

I was defrauded a couple of times. The first time I had no idea as the balance was slowly depleted without my realizing it. I thought it was just my purchases, but it turns out my card was being 'shared' and skimmed every few days. The second time was for a $200 gift card. When it arrived, it had a $200 balance. Kept it in my wallet for a few weeks, then tried it at the merchant only to find out there was a $0 balance. Turns out this seller waited a week or so, then depleted my balance at a store 3000 miles away from me.

Maybe the e-certificates would work better as you can immediately transfer those balance to your own online account...

Too bad the fraudsters have to ruin a good thing.

Date of experience: June 24, 2016
Texas
1 review
0 helpful votes
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Great service!
March 30, 2015

Clark understood the situation and helped out, that too on a Friday evening. I was able to go online and use the cards immediately and purchase what I wanted to. Thank you soo much..

Date of experience: March 27, 2015
West Virginia
2 reviews
7 helpful votes
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Raise.com strikes again
August 11, 2017
Updated review

Please beware that your credit card information collected from Raise.com can be used inappropriately. Although this happened some time back it has just recently come to my attention. I tried to purchase a $150.00 Taco Bell gift card and while placing the order my credit card was denied. I realized at that time that I had clicked on an expired card Raise had on file. I immediately called Raise and tried to use my other credit card on file but they could not assist and told me I had to wait on the order to process to make sure the card wasn't purchased by someone else first. So at this point I just let it go. Later, in review of my on line Raise account I noticed this Taco Bell card showed that I had purchased it. Since I never received the card, I called Raise back to verify. They confirmed that payment had been made and the card now had a zero balance. Further research revealed that they used my expired card with a different expiration date and somehow got the order to process but failed to ship me the gift card. I discussed this in great detail with Raise but they refused to issue a refund or credit my account. My first advise would be to not purchase these second hand cards from Raise.com. The money you will be losing far outweighs the gain in savings. Second, DO NOT allow them to keep your credit card information on their files as this has proven they can misuse your credit information. Do not buy from Raise.com!

Date of experience: August 9, 2017

Raise comes through!
July 26, 2017
Previous review

Raise representatives reached out to me and credited my account for the amount of the lost on Northern Tool card value. I only wish we could have resolved this issue outside of sitejabber.com I thought this was a very fair resolution and I am now a faithful Raise customer again! Thank you Raise.com!

Date of experience: July 24, 2017
Nevada
1 review
0 helpful votes
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Great Company
May 2, 2015

I do a lot of Gift Card Orders on Raise. I rely on them for my business. I appreciate what Raise has to offer. Great customer service and always making improvements for the future. Thank you Raise.

Date of experience: April 29, 2015
T L.
Hawaii
1 review
0 helpful votes
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Great customer service!
September 24, 2017

Unfortunately a gift card that I ordered was not shipped to me successfully but I had no problems resolving the issue. Costumer service handled it in a timely manner & I greatly appreciated that!

Date of experience: September 22, 2017
Arizona
1 review
3 helpful votes
Follow Ash K.
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I purchased an egift card that says will deliver within 1-2 business days but I got it emailed to me in less than 5 minutes! I added this egift card # to my online purchase and worked perfectly

Date of experience: March 2, 2014
Texas
1 review
1 helpful vote
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Amazing all around
January 17, 2016

Everything about this site is done in a quick manner. Whether it be addressing an order issue or delivering an order it is accomplished with speed and the utmost professionalism.

Date of experience: January 13, 2016
Illinois
1 review
0 helpful votes
Follow Nelly G.
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I was having trouble ordering a specific gift card I saw on the Raise website. Levi was very good at explaining what had happened. He was very kind and patient.

Date of experience: February 9, 2016
Virginia
1 review
0 helpful votes
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Great customer service every time!
November 28, 2014

Great customer service every time!
They are effecient and friendly compare to anyother companies we contacted with.
Great deals on the gift cards too!

Date of experience: November 25, 2014
Massachusetts
8 reviews
17 helpful votes
Follow Curtis M.
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I have found good pricing on gift cards at Raise. Occasionally, I have had a problem and Raise has resolved the issue. One time I could not use a gift card at a store. It was within the guaranteed time period which is generous. I was refunded my money. A few times I bought gift cards at seemingly 'too good to be true' pricing. When I received the cards and found they had no balance, I called Raise. I received full refunds each time. One other time I received an envelope with no gift card inside. There was only a piece of paper (the outside of the envelope) inside a USPS bag. The bag had an apology for the 'damage' to the mail. Since I did not receive my gift card, I received a refund from Raise.
Listing various problems and their resolutions may not seem like high endorsement. The reality is that every problem was easily and pleasantly resolved. I never had a problem talking to someone. And all the people I talked to were nice and had no interest in dismissing my concerns. Given the business of reselling gift cards, I accept any issues I had as essentially a given. It is the resolution that is important and Raise recognizes that fact.

Date of experience: January 7, 2017
Kentucky
1 review
1 helpful vote
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Nothing is foolproof!
September 10, 2016

Please read useful tips at bottom.
I have been buying discounted cards for years and use Raise over the past year. Must have saved thousands of dollars. I am fully aware that sooner or later I will get burned with a bad card (have always got a refund so far), and so should anyone buying such cards. Its part of the deal, and usually the fault of some dishonest person selling cards on sites such as Raise and waiting just long enough to cash in safely.
Just the other day I got two Pier 1 cards worth about $300 from Raise, both of which turned out to be bad merchandise cards. The refund was back on my credit card less than 24h after I contacted Raise. Thanks Wren!
So here are my tips:
Buy only cards you intend on using soon.
Choose denominations less than $100.
When shopping online buy the card (Egift) just before you check out. Once you are an established buyer at Raise, the card will arrive instantaneously.
Never let a card languish past the 100 day guarantee (dishonest seller may cash it).
You can save an additional 0.5 -3% (only paid on the first $1,000 worth of purchases made by a customer) by going through CouponCabin.
Good Luck!

Date of experience: September 8, 2016
Louisiana
1 review
0 helpful votes
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She was very helpful in resolving my issue. I simply wasn't clicking the most recent link to reset password and she is the one that made me check that.

Date of experience: March 9, 2016
Kentucky
1 review
0 helpful votes
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SAFE, PROFESSIONAL, HANDS DOWN THE BEST
Carlton was able to listen to my problems & take care of me even after being on phone with like 8 other companies paying bills & he was the last call & my temper was on edge. He was calm with a Grant Cardone style to his communication. Thanks Carlton & thanks raise for being the best place to go for Gift Cards and saving that money

-Customer 4 LIFE

Date of experience: November 16, 2017
Washington
1 review
0 helpful votes
Follow M M.
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I had a problem with the GC that purchased, long story short she was able to detect the problem and set me up with a new GC, less leg work for me! I truly appreciate all your help :)

Date of experience: November 13, 2015
Illinois
1 review
0 helpful votes
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Had issue with gift card that could not be transferred. Suzy from Raise.com Support handled the issue and it was a pleasure as she was professional and courteous. Issue resolved and very satisfied.

Date of experience: November 8, 2015
Illinois
1 review
0 helpful votes
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R083211758 problem solution
May 23, 2015

One of the sellers did not mail the gift card in time. After I contacted the support team, Blair worked on it very effectively and had it solved right away. I appreciate it!

Date of experience: May 20, 2015
Texas
1 review
0 helpful votes
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Raise is Awesome
February 16, 2016

Most gift cards I buy from Raise work just fine. Once in a while I get a dud. When I do customer service is great, they credit my credit card immediately.

I save a lot of money with Raise.

Date of experience: February 13, 2016
Indiana
1 review
14 helpful votes
Follow lawer w.
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DO NOT BUY ANYTHING FROM THEM! This company is a total fraud! I purchased a gift card never received it and did not receive a refund either! I contacted the customer support again and again, they never helped me solve the problem. The worst thing is, I just added extra money to that e-giftcard I purchased a couple of day before. They still let me added the money but did not let me know the giftcard was no longer usable. Then they never returned any money back to me. WORST WORST WORST WEBSITE EVER!

Date of experience: March 17, 2014
Oklahoma
2 reviews
12 helpful votes
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Wow...
November 30, 2018

Just had a VERY negative experience here. Tried selling a card - what a ridiculous waste of my time. I really am not sure what even happened here. They claimed I input my email incorrectly - ending in. Con instead of. Com. I don't understand how the system could even accept this. I sent several emails, which were completely not responded to.

I then gave up on trying to sell my card, as it didn't seem to be selling, and I wasn't being replied to via email. Therefore, I tried to redeem the card with the store, and was told I had a $0 balance. Spent an hour on the phone with said store, having them tell me that the card was spent online. I then called Raise - finding their number at the very bottom of the screen in TINY print - seems they are trying to avoid being reached.

Spent 45 minutes on the phone with them - DID finally, and NOT easily, get my profit from sale of the original gift card. I was spoken to with arrogance, had a rude comment said towards me, and when I finally said that I would like to speak to a supervisor, the supervisor told me that they could give me $5 to spend on Raise.com for my time... LOL. $5. WHAT A JOKE.
MY TIME is WAY more valuable than $5! Wow. NEVER using Raise again and will be telling EVERYONE to avoid them! - Kim

Date of experience: November 30, 2018

Overview

Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.

service
146
value
133
shipping
108
returns
107
quality
130