Not only is Raise honest, reliable, fast, and available, but now they have even extended their purchased gift card guarantee to a year. Thank you Raise!
Raise continually amazes me with the best discounts on gift cards that I use daily. Getting 20% and more off is not unusual. You can set alerts to get the deals you want. Awesome
Raise refunded $50 Cracker Barrel gift card. Asia did a very professional job at making things right. Thank you Raise for being honest with your 100 day guarantee and backing what you sell.
I love it when companies step outside the guidelines and help customers in situations! Keeps me loyal because I always remember that! Thank you Raise for being one of those outstanding companies!
I have called several times with a problem that was not Raise.com's fault, but they helped me out and were very courteous the entire time. I would do business with Raise.com again.
Five calls later and I still cant use my gift card. If you would like to spend hours on the phone with the WORST customer service than this is the company for you. Otherwise go elsewhere.
They sold me a bogus gift card and will not refund my money. Thieves, con artists, cheats. I would never make another purchase from them again and I suggest you find other ways of saving money
I bought a Chili's card. When I went to use it, the balance was zero. Ava refunded my purchase without any problem. Very professional and courteous. Thank you Ava.
I have been using Raise.com for more than 1 year. I would NOT recommend this site to anyone. The cards just don't work. Save your self the embarrassment at the store or restaurant. Please beware.
Ordered my first Gift Card, after finding a $19.00 discount on this site Raise.com.
Seller marked items as shipped same day as sale... 28 Aug 2015. Today 19 Sept, and no card. Tracking on purchase shows..."No tracking info available at this time." - I called into raise.com support on Friday 18 Sept, was Caller 26, after 20 minutes I got to "next in line" - then the raise call system put me back to Caller 26 again... very odd.
= NO CARD / NO SUPPORT & NOW I PUTTING A VISA DISPUTE ON THIS $81.00 PURCHASE. RAISE.COM WAS LESS THAN SATISFACTORY FOR ME.
Raise is an fantastic company to work with - excellent customer service and great deals as well. They are the best gift card reseller to deal with, hands down.
BureauI purchased a gc for Ross for my husband as a Christmas gift. The gc was for $200 and I purchased it for $164.00. He used the card one time for a total of $48.70 and then account was "closed" due to fraudulent activity. When I called to find out what fraudulent activity I was told that the company I purchased it from did not pay them for the purchase so Ross would no longer honor the gc. When I called the company (raise.com) they would NOT honor my purchase therefore I will just be out the $116 unspent balance on the card. I was given the run around as if they were going to try and help me, placing me on hold numerous times but all to no avail. They would do NOTHING to honor my purchase. DO NOT USE THIS COMPANY. I'm reporting them matter to the better business bureau and will take it as far as I can to make sure everyone knows how bad this company is, so consider yourself warned, its a SCAM!
Hi Sandy, first and foremost, we'd like to sincerely apologize for the issue that you've encountered when attempting to redeem the remainder of your Ross gift card. We take our member's protection very seriously here at Raise and we verify every card and seller that is on our marketplace. Our 1 Year Money-Back Guarantee is in place to make our members feel comfortable and protected when shopping with us. Unfortunately, this order was placed in December of 2015, and is past our Guarantee time-frame. We understand the frustration this has caused you and we would like to offer you $50 in Raise Rewards that will be added to your account as soon as possible. We hope you give us another opportunity to make things right. If you have any further questions or concerns about this, please don't hesitate to send us an email to member.success@raise.com.
I have purchased many gift cards from Raise and saved hundreds of dollars! There have been a couple of issues along the way but they have always corrected them for me without any hassle.
I was buying $10,000 in Lowes gift cards and Natasha walked me thru the process, etc. Love RAISE! I always look on the RAISE APP when shopping, as most stores have digital cards that are delivered to your wallet in a matter of minutes!
I bought a gift card from Raise, which cost just over $210, but the card had already been used! I then contacted customer service, and they wouldn't refund my money. DON'T USE THIS COMPANY. They have lousy customer service and wouldn't even tell me when and where the card was used. Stay away!
Stay far away from Google gift cards! I didn't want to give them one star but had no choice. I purchased a gift card 5 months ago for 175.00 from a Walmart in Avondale TX. Where I live. So of course when I went to check the balance it gave me a need more info prompt. After the brutal process of dealing with customer service. They had to refer my case to some "specialists". Two weeks later... still no progress actually things have gotten more strange. Now when I tried to redeem it the prompt was " it could only be redeemed in my home country with that currency". I thought this was some sort of joke but it wasn't. Evidently Avondale Tx. Is not part of the U.S. and we use some foreign currency because they claimed the case closed So! These geniuses slowed the mystery and thats all they can do for me. So again I contact them again and again and again. This has been 5 months with no resolution... they've got my money and now Google is not responding!... at all to any of my emails. As far as I see it they have stolen from me. And from what I can see from the hundreds of questions and complaints I'm not alone in this. So before you spend your money with this evil called "google" do your own research into this ever growing problem! The worst part about this is they don't care about us! At ALL!
I faced a problem with my purchase order (never had problems before; first time). I called customer service - they picked up the phone promptly, no wait, and addressed the issue to my satisfaction.
I had to get some refunds for some electronic gift cards that were inactive. Although it was an inconvenience, your customer service rep handled it like a pro. It really made the difference.
In the past year I have been embarrassed trying to use a gift card purchased from RAISE not once but FIVE times. Each time I had checked the balance on the card when it arrived. Two of the cards were new & denied & the others I had used once or twice no problem & then 0 balance when there should have been one. What is going on here? Being with friends or family, paying with a gift card & being told you have 0 balance is no fun. I'm just glad I had extra cash with me! Each time resulted in a very long wait on the phone trying to reach RAISE customer service and then the hassle begins... you may get your balance back, you may end up with a credit towards future purchases. Future purchases from a company THAT HAS NO REAL QUALITY CONTROL. I EXPECT TO GET WHAT I PAY FOR! Happened again today, now SIX times...$50 gift card received with $0 balance! RAISE offers nothing for my time or inconvenience!
Got a $100 gift card for AMC. It worked the first time for a $10 charge. I went again and the next time they said I had 0 balance. I called Raise to see what they could do, they refunded me my money back but took the $10 charge because I used it. It was really INCONVENIENCE and I wouldn't recommend people to use this site. If will take more of your time and luck if you want this to work out.
Btw, the Support team on Raise sucks. They don't really inform you anything until you ask, and they aren't eager to help you because they said that they don't own the cards that they sell.
Hi Anon,
We are sincerely sorry for any inconvenience this may have caused you. As Raise is a marketplace, we offer our 100% money-back guarantee to protect all unused funds on your gift card for 60 days. Your security and satisfaction is of utmost importance to us, and we’d like to help any way we can in further explaining our policies. If you have any questions, please contact us and we’d be happy to assist you.
Thank you,
Raise Member Services
Overview
Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gregory, we are sorry to hear that we let you down. We'd like to reassure you that every listing is verified twice, once at the initial listing, and once at the time of purchase to ensure a valid card. In addition, every purchase on Raise is protected by our 1 Year Money-Back Guarantee as well so you can purchase with confidence. We are working every day to improve the quality and selection of the gift cards on the marketplace. We welcome any further questions you may have at member.success@raise.com.