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Georgia
1 review
0 helpful votes
Follow Rachel B.
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I use either www.Raise.com or the Raise app to purchase discounted gift cards before shopping for items I need, either online or in-store. I have encountered some problems with buying a card and finding out afterwards that it had a $0 balance. However, the customer support team is amazing and with their 100 day guarantee, I've yet to lose any money! GREAT APP AND WONDERFUL CUSTOMER SUPPORT!

Date of experience: December 20, 2016
Virginia
5 reviews
18 helpful votes
Follow Ben K.
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These guys ask you to run a short "verification process" off of public records! They surprise you with that extra step only AFTER you already gave them your CREDIT CARD information!
In that manor they sell your personal information as a lead to credit companies and marketing firms. I didn't even allow them the option to go on and canceled my order!
BE WARE! Your personal information (which they should not posses, is in DANGER!

Date of experience: July 14, 2014
Raise S. Raise Rep
over a year old

Hi Ben,

We wanted to reach out and let you know that every member of our marketplace is verified through real-time technology when buying or selling gift cards. We use the highest level of encryption software, and we never sell or store your personal information. Please don’t hesitate to reach out to us for more information about this process, or feel fee to learn more about our Member Protection Guarantee here: https://www.raise.com/members-protection.

Thanks,
Raise Member Support

Texas
1 review
6 helpful votes
Follow sandeep k.
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I have purchased gift cards worth $3400 to purchase appliances for my new home. I didn't even get half of them in 14 business days which they have mentioned on their website. Tracking information that they provide on the website is completely inaccurate. Tracking information from raise.com shows that some of the cards have been scanned at some USPS location but I got them already. We can't track the cards with USPS website and they themselves don't know where exactly the cards are. Whenever I chat with customer care, they simply point me to the tracking information on the website which is complete nonsense and ask me to wait for 30 days. This is the worst online shopping experience. As of today its already 18 business days and I haven't got all of my gift cards. I have sent emails to support team to investigate what happened to the remaining gift cards which I suppose to get in 14 business days but no response from them. I wonder why they are charging money from the sellers if it is like craigslist.

Date of experience: April 4, 2016
Washington
1 review
11 helpful votes
Follow Jennifer S.
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This company is a total fraud! I purchased a gift card never received it and did not receive a refund either! When I contacted customer support all they told me was "sorry"! I want my money back!

Date of experience: February 12, 2014
Oklahoma
1 review
5 helpful votes
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Required ID verification
February 7, 2016

I was new to Raise.com and was pleased with the results. I had placed 2 orders and was placing another for a Kohl's card. I received the following notice-

In order to further verify your account, please send in two images of your ID, and attach it to this email. For quicker verification we request that two pictures are taken at different angles (90 and 45 degrees), all four corners are clearly visible, and the background is a normal setting to assist in confirming the security features of the ID. Scanned or faxed copies are not accepted at this time. Images cannot be submitted in compressed (zip) format.

At this time we accept the following forms of ID:
1. State Issued Drivers/Operators License;
2. State ID
3. Non-USA Passport with Visa

Once verified, any open orders that you currently have with us should be processed within 24 hours.

If you have any questions regarding this verification, please give us a call directly at *******065.

Thank you,
Gus

I have a USA passport but they only ask for non USA
I don't work for the state, I am a professional with my own practice.
I am not going to send a copy of my DL that can be duplicated.
When I called to inquire the reason for the need of verification to purchase gift card for a clothing store, I was told no further orders would be processed w/o verification.
Guess I won't be ordering anymore.
Beware.

Date of experience: February 4, 2016
Nevada
1 review
13 helpful votes
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Been Scammed!
May 19, 2015

I have just been scammed. Bought a Red Lobster gift card on May 4,2015, waited until May 16,2015 to receive it, then checked the card number at Red Lobster before I gave it as a gift. The card had been closed; no money. Now I have the hassle of connecting Raise, and checking with my payment card about this transaction. NEVER AGAIN!

Date of experience: May 16, 2015
Kentucky
1 review
0 helpful votes
Follow TL G.
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I have purchased several gift cards from Raise and have been very pleased with each purchase. I had a coupon a few times that made the deals out of this world.

Date of experience: May 18, 2017
Colorado
2 reviews
6 helpful votes
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SCAM!
December 17, 2019

They send empty giftcards and refuse to refund saying you used them when you haven't. The customer service is a complete lie and they get joy out of stealing from everyone.

Date of experience: December 17, 2019
New Jersey
2 reviews
0 helpful votes
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Finn was exceptional!
April 26, 2015

Finn took care of my issue and taught me how to deal with it if/when it happens again!
He even sent me a follow up email telling me to enjoy my meal this evening, so personal!

Thanks for the help!

Date of experience: April 23, 2015
Pennsylvania
1 review
0 helpful votes
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Great customer Service
April 9, 2015

I had not received a gift card after 2 1/2 weeks so I called and talked to Clark who researched it and then explained to me what was going on. Two days later the card showed up. Thank you Clark.

Date of experience: April 6, 2015
Ohio
1 review
0 helpful votes
Follow David V.
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Raise.com has a trustworthy platform, honest inventories and professional customer support. All of the other gift card sites are hack impersonators. Raise.com sets the standard!

Date of experience: April 9, 2017
New Jersey
1 review
0 helpful votes
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Holly from Raise
June 25, 2015

Holly was FANTASTIC. She did a super job taking care of my challenges and everything got handled professionally and in a most timely fashion. Holly is truly one of the best customer care reps I have ever experienced and I have experienced hundreds throughout the years. She truly is the BEST!

Date of experience: June 22, 2015
Florida
2 reviews
14 helpful votes
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I purchased over $2300 in gift cards thru Raise. At first they were fine, but I tried to use one at Outback ($200) and it came up invalid. After six months of fighting (BBB, State Attorney, Federal Consumer Complaint, writing numerous emails, and mailing letters to their head of PR), I finally got a refund, only for it to happen again yesterday! Longhorn gift card was $100, when I called to check it came up invalid, so I called back and spoke to someone, they were helpful in telling me the card was purchased with a fraudulent credit card and the funds were removed and I would have to deal with the 3rd party reseller (Raise.com) So I called and got nice rep, but of course they couldn't help past the "100 day guarantee) then I asked to speak to a manager, and got the same line. I am determined to fight this in the hopes they change their policy to help us all that have been cheated.

Date of experience: August 15, 2016
Texas
1 review
0 helpful votes
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This is review of another fraud cinemark card, I chat with Jane, and she give back the refund and get it processed in one chat session, great service and response

Date of experience: February 14, 2016
California
1 review
0 helpful votes
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CUSTOMER SERVICE UNMATCHED ANYWHERE
March 22, 2015

I buy a lot of discount gift cards and have been buying them for YEARS. I have never had such GREAT customer service as I did today from a gal named Blair at Raise.com. When I needed QUICK service and an understanding representative no other online discount card site came through as quickly as Raise.com. I am disappointed in other sites, but this site gets a five star plus review from ONE HAPPY CUSTOMER! Buying cards from them, IS A PLEASURE!

Date of experience: March 19, 2015
Arkansas
1 review
0 helpful votes
Follow Terry T.
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Let me say first that in a month and a half, I've already saved over $300 in cash! I've told countless people about Raise, and I stand by how amazing it is.

Recently I had ordered $100 worth of Taco Bell and KFC gift cards, and for the first time I received cards that didn't work. I informed Raise, and in less than 24 hours I had a full refund.

All I can say is that you have NOTHING to lose and EVERYTHING to gain. Consider it saved money, risk free!

Date of experience: January 29, 2017
Arizona
1 review
9 helpful votes
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NEVER EVER EVER Use this company! I sold my gift card on this site and they still haven't paid me. Everything upfront was smooth sailing. I listed them, they sold but when it came time for them to pay me all the games started. They wanted to know where I got the cards, what i did for a living, do I travel for work ect... But odd they didn't want to know any of this BEFORE I sold them it was only a concern when it came time for them to PAY ME, Still waiting for my money! I will NEVER use this scam site again!

Date of experience: November 12, 2013
Minnesota
1 review
1 helpful vote
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I have been maximizing my dollars' worth through using gift cards from RAISE.COM
I have made many, many, many purchases, and the several incidents where gift cards arrived with no balance - they were handled promptly and money refunded once cards were returned to RAISE and verified. I recommend this site to anyone. Since I am spending anyway, I prefer to spend up to 28% LESS.

Date of experience: September 14, 2016
Tennessee
1 review
0 helpful votes
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Great service
January 5, 2017

Aretha was extremely courteous and helpful. Could not have been nicer and resolved my problem. Give this fabulous lady a pat on the back and have a big bonus for her in the other hand when you do.

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
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Prompt and Polite Customer Service
April 12, 2015

I asked a question about my check and received a quick response from one of the Raise team members, Finn. He looked into the matter for me and even emailed me later following up.

Date of experience: April 9, 2015

Overview

Raise has a rating of 2.8 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raise most frequently mention gift card, business days and next day. Raise ranks 6th among Gift Cards sites.

service
146
value
133
shipping
108
returns
107
quality
130