Raise

I purchase a gift voucher for a Christmas present. When the recipient tried to use it they found out someone had stolen the voucher number and used it all. How FRUSTRATING and EMBARRASSING for me... and them!

When I contacted Customer Service, they were SUPER! I gave them the information and offered a receipt from the store manager (for the voucher) that showed where the voucher had been spent. Customer Service Agents immediately researched and within minutes my refund was processed!

THANK YOU GRANT AND EDEN... for your efficient, friendly, and professional handling of this situation... YOU ROCK!

Be leery of selling your cards on this site. After listing a few with them to test the waters, I decided it was ok to list 5 cards at one time. After 5 days of them having my card's information while they were being reviewed, then denied, someone internally obtained 3 of #'s for sure and started to drain my balances and ship merchandise to an address in Illinois... I live in Kansas. It could be all 5, but I wasn't able to get more information from Walmart. Raise, did do some investigation into the matter, but found no problem on their end. I do appreciate that, but I know someone with Raise stole my card information and as of this date 2/6/20, they do have a "wolf in the hen house", if not more. The cards were scratched off by me, stored in a safe location and no one ever got my card numbers until I listed them on Raise. I am currently filing a police report to get the name & address where the merchandise was sent, which is what Raise could have done if they were truly concerned about internal theft in their company. Wife has used them for years buying cards with no issues and referred them to me to offload some extra cards. Now I am over $300 or more in the hole depending on if the thief stole other cards that will be charged backed to me at a later date... not counting the hours of time & money I have spent dealing with this mess.

I have purchased many gift cards from Raise for several years, had no problem. Received an email from Raise asking me to call them to complete processing my order. I received so many "TAKE5" emails from Raise, I missed that email and actually forgot all about that order. When I try to place another purchase recently, I find out that my account had been locked up. The customer service said that since I had not call them back, I now need "to further verify your account, please send in two images of your ID, and attach it to this email. For quicker verification we request that two pictures are taken at different angles (90 and 45 degrees), all four corners are clearly visible, and the background is a normal setting to assist in confirming the security features of the ID. Scanned or faxed copies are not accepted at this time. Images cannot be submitted in compressed (zip) format.
At this time we accept the following forms of ID:
1. State Issued Drivers/Operators License;
2. State ID
3. Non-USA Passport with Visa"
Seriously? That's too much info given out for purchasing gift cards. I purchased gift cards from other sites for years, nothing like this ever happened to me or my friends. Any one has similar experience?

I've purchased gift cards & vouchers and sold gifts cards on Raise.
Here are the tips I learned along the way:
1) Before redeeming any card or voucher-look up the balance. At the bottom of the Raise page click on Resources- Gift card Balance- select merchant name. If certificate shows as invalid or zero balance call Raise immediately. 2) Do NOT wait on hold! When call volumes are high opt to keep your place in the queue but select the option for a Call Back. 3) Set Alerts on Raise to save time & money. Gift cards you want to purchase out of stock or not discounted enough? Choose the card you want and set the *discount- when it becomes available you'll receive an email. *hint- be resonable -if you set an alert for a popular *******@50% off it may not ever be available. 4) Make sure when using an E voucher at a brick & mortar merchant that they know how to enter the transaction. I've had cashiers tell me E-certificates were for online sales only (or even worse that a voucher was invalid) when they simply didn't know how to ring the sale properly. If you have a balance on the voucher (see #1) ask for another cashier.

I've had great experiences buying & selling on Raise. I've also had some purchases that showed 0 balance, or invalid cards In every case customer service was professional, issued refunds and solved the problem

I see a lot of rave reviews for Raise. I will give my experience. I listed three Southwest Airlines $50 gift certificates. Be aware you have to put in the gift card number AND the PIN number when you list them. So that leaves you extremely vulnerable. Vulnerable as in, they can now steal the balance on your cards. Several days later, the action still said "pending", meaning the cards were not available yet for anyone to bid on. I called Raise; 29 people in front of me (said the recording) to get to customer service. I tried to chat online. 6 people in front of me. Sent an email. Never got an answer. Took the cards off the site. Will not use them again.

PS A couple of months later, yes MONTHS later, I received an email from Raise with a bogus "conversation" I supposedly had with their customer service online. They were explaining about airline ecards and why they put holds on them. Please be advised, I never had a conversation with anyone about anything, it was a complete FAKE. PLEASE pay attention to these warnings and do not buy anything, or attempt to sell anything, with this company.

After purchasing a $2,000 Princess Cruises card on the site, I went to utilize it to pay for my cruise which had to paid for by that evening. The card would not go through and when I checked the balance on the site it said the card number was invalid. I waited some time and tried repeatedly with the same outcome. Thus, I had to pay for my cruise with a credit card. I filled a card problem with Raise and received no response. I called and a half hour of waiting on hold repeatedly, I was told it would be resolved. After no response, I emailed regarding the fact that it had not been resolved but received no response from the company. So, I phoned again and after 41 minutes of waiting on hold again, was told that my refund for this invalid card was denied even though they state a Money-Back Guarantee on invalid cards. The reasoning is that now they have supposedly added the funds to the balance of the card, but even if that is true, it was not valid when I needed to use it. Having a balance now does not help me in any way. They did not provide me with the product I purchased and did not stand behind their Money-Back Guarantee. I as the customer received an invalid card, had to email and call repeatedly due to their mistake, had to have both their gift card cost and the cruise payment charged to my card at the same time due to their error and now I am denied the promised refund. That is fraud and false advertising. Don't believe their guarantee.

Raise is one of the worst retailers I've ever dealt with.

I purchased a Whole Foods gift card for $25 and printed out my voucher. When I attempted to use my voucher at a Whole Foods market, they denied the transaction- said they never heard of Raise and I should speak to them about my gift card.

I then called a Raise customer service representative who let me know she was able to verify the credit still exists for my gift card. However, they are unable to transfer the balance anywhere so my money is just sitting there, inaccessible to me. I asked the customer rep if I'm basically unable to use my money and her reply was "Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchase. Enter code 5ONRAISE for $5.00 off your next order over $50.00." Seeing that the only purchase I've ever made at Raise was a terrible experience, I guaranteed her that I will never purchase from their business again.

If you would like to spend your hard earned money wisely, I strongly suggest you to not waste it at this retailer.

Made the mistake of buying from RAISE.com a $200 "egift" card for $161 not noticing it was "online" purchase. My bad for not reading it carefully, I admit but and when I tried to call within minutes to cancel but was told by Raise customer representative that was too late. So BE AWARE their "egift" card are typically for ONLINE ONLY. Also AVOID selling thru Raise not only because they charge a commission but also because their system is unreliable and inconsistent and we ended up wasting a lot of time with their customer service on various issues and still ended up with a balance of -$2 instead of a fund balance of $136 after sale of our egift card... so our ordeal isn't over yet! SO BEWARE: BUY/SELL YOUR GIFT CARDS FROM ANY SELLER OTHER THAN "RAISE.COM"

I've purchased quite a few cards from the site and hardly ever have a problem. However, I have received top not service when there is a problem. With this company I'm treated with the utmost respect and my issues have been resolved quickly. The two issues I've had aren't the companies fault and had to do with someone else (I assume the seller of the cards) trying to use the cards after I've purchased them and had them for a couple of months. This issue has been quickly resolved with Raise as they've given me a refund and apologized for the issue (even though it's not their fault). Great service!

On another note, I absolutely love now that there's a "wallet" feature in the phone app where I can keep up with the balances of my card as I use them. Some have asked for an automatic balance update, but I prefer the manual update so I can be sure the balance is what I expect it to be. Primarily so I know someone didn't spend some of the card without me noticing (I do buy quite a few cards).

I've used more than a handful of sites (Cardpool customer service is at the bottom of the pool) and now there are only 2 sites I compare discounts between and use (with Raise being one of them).

Last note, Raise.com has specials every weekend where you can get an extra 5% off. There are some great deals in there as well.

I've recently sold some gift cards on Raise.com recently. The first gift card I sold didn't had any issues and I was paid promptly. After selling a couple more gift cards on raise and on the date I was suppose to be paid they closed my account because of some verification problem and took my money without paying me. They did not have any verification issue the first time I sold the gift card and then they scammed me out of my money for the gift cards I sold and I try emailing them but they never respond. This company is a scam and they lure you into selling gift cards and then take your money and close your account. I would be filing complaints against this company and move against this company legally. They need to shut down and not cheat anyone. BEWARE OF SELLING GIFT CARDS! THEY SCAM SELLERS!