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BureauI purchased a gc for Ross for my husband as a Christmas gift. The gc was for $200 and I purchased it for $164.00. He used the card one time for a total of $48.70 and then account was "closed" due to fraudulent activity. When I called to find out what fraudulent activity I was told that the company I purchased it from did not pay them for the purchase so Ross would no longer honor the gc. When I called the company (raise.com) they would NOT honor my purchase therefore I will just be out the $116 unspent balance on the card. I was given the run around as if they were going to try and help me, placing me on hold numerous times but all to no avail. They would do NOTHING to honor my purchase. DO NOT USE THIS COMPANY. I'm reporting them matter to the better business bureau and will take it as far as I can to make sure everyone knows how bad this company is, so consider yourself warned, its a SCAM!
Sandy K.'s review of Raise earned 4 Very Helpful votes
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Hi Sandy, first and foremost, we'd like to sincerely apologize for the issue that you've encountered when attempting to redeem the remainder of your Ross gift card. We take our member's protection very seriously here at Raise and we verify every card and seller that is on our marketplace. Our 1 Year Money-Back Guarantee is in place to make our members feel comfortable and protected when shopping with us. Unfortunately, this order was placed in December of 2015, and is past our Guarantee time-frame. We understand the frustration this has caused you and we would like to offer you $50 in Raise Rewards that will be added to your account as soon as possible. We hope you give us another opportunity to make things right. If you have any further questions or concerns about this, please don't hesitate to send us an email to member.success@raise.com.