Raise

I purchased a gift card and a year and a half later when I attempt to use it the balance is zero. Raise's response was that they only guaranteed a card for one year and encourage buyers to use the cards within one year even though there is no expiration date on the card. They offered me a five dollar credit on a future order. Why would I order again when I can't trust that the card will have the balance I purchased. Very disappointed in the response as I have been using them for several years.

I bought 5 gift cards to the Pottery Barn and Pottery Barn kids for a furniture purchase. I was scared at first because my credit card was declined and had to call my bank to say the purchase was ok. Then, as a 1st time customer I had to call raise.com for a verification process. I was on the phone with raise.com for 19 minutes. Was the 40 minute process worth it,... yes! It was because I saved $66.26! I will come back because next time there is not a verification process.

Had some issues with cards I had purchased, which totaled over $200.00. I "live chatted" with Piper then Jet but unknowingly lost the connection. Within a few moments Jet called me to resolve the card issues. I did not believe that some of the issues could be resolved but halleluiah Jet was able to walk me through and even helped me do a snapshot on my phone to send him information. Before talking with Jet I had decided not to make any further purchases but boy-oh-boy due to Jet's beyond excellent service I will continue to make purchases through Raise. Thank you for wonderful service Jet!

"I have purchased several cards from them and recently had two cards that I purchased that had no balance on them. Embarrassing! I went to those stores BECAUSE i had the card. When they do not have a balance and I go ahead and pay money then no longer have i gotten a RAISE... but i have lost money because I would have gone elsewhere and saved more money. I called customer service and spoke with Trent & Lovely. They were not able to help and make it right! Terrible customer service and policy! Would not recommend and they have lost several customers because of this!"

I purchased three gift cards to Home Depot. The first two worked out OK, but when I was ready to spend the balance on the 3rd card, it had a zero balance. Home Depot helped me looked into the matter and said a lawn mower had been purchased with the card (which I didn't buy). Raise says there is nothing they can do because it is past their 60 day guarantee on the "no expiration" gift card. I am out the $220.12 amount I paid for the gift card.

They sold me a gift card for Starbucks $100 that had no value. I showed up at Starbucks with no cash, and couldn't get a coffee. When I called raise.com, they said that it came from a "defective batch." No apology, just that. I asked them why they didn't contact me, and the woman at customer service (Kim) just said that they didn't have time to contact every customer. So, they were basically going to steal $100 from me. This website is a joke and a total waste of time- STAY AWAY.

Naevia (Raise Support) addressed my concerns and promptly took it to resolution (refund of order). Naevia was extremely courteous and upbeat, not always an easy task!

I have spent thousands of dollars on Raise and anytime I encountered a difficulty a Raise support member handled it to my satisfaction. Five Stars all the way!

Do not buy anything from Raise unless you want to deal with them for having a zero balance in your Egift cards. That was what happened to me. On 1/4/16, they had a good deal on starbucks Egift cards, so I bought 7 Egift cards from them. 3 out of the 7 cards have zero balance.
I chatted and called them 3 times and nothing was done. They told me to just wait 7-14 business days to get my money back. Look, now is April 5th and I still didn't have my refund back. WTF Raise. Total SCAM.

I am new to Raise.com, but am a seasoned shopper with websites, (my preferred shopping for all things nowadays). While searching for cash-saving shopping tips, Raise popped up, and I decided to give it a try, not expecting anything mind-blowing with buying a gift card. Once signed up, I made my first order, and was pleasantly surprised by how quickly my order was processed and how easy (and hassle-free) the e-card was to apply. Given this positive first experience, I decided to purchase more. Right after I submitted the order, I immediately remembered the 'take5' code that Raise had sent me recently. Quickly clicked on Chat, and was connected with Bryce. Bryce took my wonderful experience with Raise to the next level! He was so helpful and quickly addressed my request, with some helpful advice about how to better handle my next order. Raise has amazing customer support! Thank you Bryce, I'll be shopping on Raise.com again!

I ordered 4 sonic giftcards and none will work, even though the balance is correct. They had me contact sonic customer service to replace them. Sonic said I needed to go to the sonic I purchased them from, which I cant. Raise said they will not refund unless I get a written statement from Sonic that the cards wont work. Sonic said the store I bought them from would have to do that (which I didnt buy from). Raise said tough $#*!.

I paid 272.00 on 1/7/16 for a Albertson Physical Gift Card. I went to use it a few weeks later it had zero balance. Called R and was told they would put the money back on as there was an error. I made the mistake of not checking as I had bought others from them. I went to use it 5/9/16 and it had a zero balance. Called Albertson they said the card was used up in another state on 1/8-9-10 the finial day for the balance of $282.17. The card was used up on a Sunday only 3 days after I ordered it Thursday. Albertson said I was scammed and to call Raise. I did and they claimed the 100 day rule. They offered no help in finding out what happened in spite the timing on this looking like an inside job from their staff or vendors. You would think they would want to know how this could happen.